Complete List of Learning Publications

Our selection of learning publications, covering a wide range of subjects such as management techniques, policy making, and globalization, could help you make a difference in your organization.

To obtain a copy of any of the following publications, please fill out the Publication Order Form. For more information, please contact us.

Canadian Model of Public Administration
Author: Iain Gow
Year of Publication: 2004
Order #: P121B (Bilingual)
Order #: P121E (English)
Order #: P121F (French)

A Case Study in Multi-Stakeholder Consultation: The Corporate History of the Federal Pesticide Registration Review, or How We Got From There to Here - Vol. 1. General Principles for Decision Makers
Author: Hajo Versteeg
Year of Publication: 1992
Order #: P9E1 (English)

A Case Study in Multi-Stakeholder Consultation: The Corporate History of the Federal Pesticide Registration Review, or How We Got From There to Here - Vol. 2. Practical Considerations for Process Managers and Participants (A)
Author: Hajo Versteeg
Year of Publication: 1992
Order #: P9E2 (English)

A Critical Moment: Capturing and Conveying the Evolution of the Canadian Public Service
Author: Evert Lindquist
Year of Publication: 2006
Order #: P134B (Bilingual)
Order #: P134E (English)
Order #: P134F (French)

A Discussion Paper for CCMD's Action-Research Roundtable on the Learning Organization
Author: Peter Stoyko
Year of Publication: 2001
Order #: W7E (English)
Order #: W7F (French)

A Fine Balance: A Manager's Guide to Workplace Well-Being
Author: Yazmine Laroche
Year of Publication: 2002
Order #: P109B (Bilingual)
Order #: P109E (English)
Order #: P109F (French)

A Foundation for Developing Risk Management Learning Strategies in the Public Service
Author: Ian Shugart
Year of Publication: 2001
Order #: P100B (Bilingual)
Order #: P100E (English)
Order #: P100F (French)

A Primer on Knowledge Management in the Public Service
Author: Peter Stoyko
Year of Publication: 2001
Order #: W10E (English)
Order #: W10F (French)

A Primer on Risk Management in the Public Service
Author: Stephen Hill
Year of Publication: 2001
Order #: W11E (English)
Order #: W11F (French)

A Strong Foundation: Report of the Task Force on Public Service Values and Ethics
Author: J.C. Tait
Year of Publication: 2000
Order #: P91B (Bilingual)
Order #: P91E (English)
Order #: P91F (French)

Access to Justice in Both Official Languages: English and French Before Federal Court - Conference April 2003 - Final Report
Author: CCMD / CCG - Justice Canada
Year of Publication: 2003
Order #: W13E (English)
Order #: W13F (French)

Administrative Morality
Author: James Q. Wilson
Year of Publication: 1998
Order #: P80B (Bilingual)

Advancing Canadian Interests in the United States: A Practical Guide for Canadian Public Officials
Author: Louis Ranger
Year of Publication: 2004
Order #: P127B (Bilingual)
Order #: P127E (English)
Order #: P127F (French)

An Initial Exploration of the Literature on Innovation
Author: Peter Stoyko
Year of Publication: 2001
Order #: W8E (English)
Order #: W8F (French)

An Inventory on Learning Tools
Author: Peter Stoyko
Year of Publication: 2001
Order #: W6E (English)
Order #: W6F (French)

Autonomy, Accountability and Performance Measurement
Author: J. David Wright
Year of Publication: 1995
Order #: P57B (Bilingual)

Building Cross-Border Links: A Compendium of Canada-US Government Collaboration
Author: Louis Ranger
Year of Publication: 2004
Order #: P128B (Bilingual)
Order #: P128E (English)
Order #: P128F (French)

Building on a Strong Foundation - The Dialogue Continues: A Case Study Approach to Values and Ethics in the Public Service - Vol I
Author: Various / Divers
Year of Publication: 2000
Order #: P94B (Bilingual)
Order #: P94E (English)
Order #: P94F (French)

Building on a Strong Foundation - The Dialogue Continues: A Case Study Approach to Values and Ethics in the Public Service - Vol II
Author: Various / Divers
Year of Publication: 2001
Order #: P103B (Bilingual)
Order #: P103E (English)
Order #: P103F (French)

Building Trust: A Foundation of Risk Management
Author: Jean Bélanger, Valérie Baillard, Samuel Steinberg, Geoff Dinsdale, Kirk Giroux
Year of Publication: 2001
Order #: W3E (English)
Order #: W3F (French)

Canadian Centre for Management Development: The Early Years (The)
Author: John Hunter
Year of Publication: 1994
Order #: P33E (English)
Order #: P33F (French)

Challenges for the South African Public Service in the Context of the New African Initiative
Author: Geraldine Fraser-Moleketi
Year of Publication: 2002
Order #: P111B (Bilingual)
Order #: P111E (English)
Order #: P111F (French)

Changing Profile of Federal Deputy Ministers, 1867 to 1988 (The)
Author: Jacques Bourgault, Stéphane Dion
Year of Publication: 1991
Order #: P7E (English)
Order #: P7F (French)

China and India: Is it Too Late for Canada?
Author: Tsun-yan Hsieh
Year of Publication: 2005
Order #: P136B (Bilingual)
Order #: P136E (English)
Order #: P136F (French)

Citizen/Client Surveys: Dispelling Myths and Redrawing Maps
Author: Geoff Dinsdale, D. Brian Marson
Year of Publication: 1999
Order #: P89B (Bilingual)
Order #: P89E (English)
Order #: P89F (French)

Citizen's Forum on Canada's Future: Report on the Consultative Process
Author: Wendy Porteous
Year of Publication: 1992
Order #: P10E

Citizen-Centred Service: Responding to the Needs of Canadians
Author: Various / Divers
Year of Publication: 1999
Order #: P90B (Bilingual)
Order #: P90E (English)
Order #: P90F (French)

Citizens First
Author: Erin Research Inc.
Year of Publication: 1998
Order #: P84B (Bilingual)
Order #: P84E (English)
Order #: P84F (French)

Citizens First - SUMMARY
Author: Erin Research Inc.
Year of Publication: 1998
Order #: P83B (Bilingual)
Order #: P83E (English)
Order #: P83F (French)

Client Satisfaction Surveying: A Manager's Guide
Author: Faye Schmidt, Teresa Strickland
Year of Publication: 1998
Available through the Institute for Citizen-Centred Service (ICCS)

Client Satisfaction Surveying: Common Measurements Tool
Author: Faye Schmidt, Teresa Strickland
Year of Publication: 1998
Available through the Institute for Citizen-Centred Service (ICCS)

Comparative Trends in Public Management: Smart Practices Toward Blending Policy and Administration
Author: Colin Campbell
Year of Publication: 2006
Order #: P135B (Bilingual)
Order #: P135E (English)
Order #: P135F (French)

Constitutional Conferences Secretariat: A Unique Response to a Public Management Challenge (The)
Author: Peter Harrison
Year of Publication: 1992
Order #: P15E (English)
Order #: P15F (French)

Consultation: When the Goal is Good Decisions
Author: R. Anne Patterson, Rod A. Lohin, D. Scott Ferguson
Year of Publication: 1992
Order #: P14E (English)
Order #: P14F (French)

Continuous Learning: A CCMD Report
Year of Publication: 1994
Order #: P34B (Bilingual)
Order #: P34E (English)
Order #: P34F (French)

Continuous Learning: A CCMD Report - SUMMARY
Year of Publication: 1994
Order #: P35B (Bilingual)

Creating Common Purpose: The Integration of Science in Canada's Public Service
Author: Arthur May
Year of Publication: 2002
Order #: P107B (Bilingual)
Order #: P107E (English)
Order #: P107F (French)

Creativity at Work: A Leadership Guide - Success Belongs to Me !
Author: Diane Vincent
Year of Publication: 2006
Order #: P133B (Bilingual)
Order #: P133E (English)
Order #: P133F (French)

Crisis and Emergency Management: A Guide for Managers of the Public Service of Canada
Author: André Gladu
Year of Publication: 2003
Order #: P117B (Bilingual)
Order #: P117E (English)
Order #: P117F (French)

Employed Mothers: Balancing Work & Family Life
Author: Catherine Lee, Linda Duxbury, Christopher Higgins
Year of Publication: 1994
Order #: P39B (Bilingual)
Order #: P39E (English)
Order #: P39F (French)

Employed Mothers: Balancing Work and Family Life - SUMMARY
Author: Catherine Lee, Linda Duxbury, Christopher Higgins
Year of Publication: 1994
Order #: P40B (Bilingual)

Employee Surveys in the Public Service: Experiences and Success Factors
Author: Paul de L. Harwood
Year of Publication: 1998
Order #: P82B (Bilingual)
Order #: P82E (English)
Order #: P82F (French)

Equality, Human Rights and Women
Author: Rosalie Silberman Abella
Year of Publication: 1994
Order #: P41B (Bilingual)

Essence of Public Service (The)
Author: Peter Hennessy
Year of Publication: 1997
Order #: P77B (Bilingual)

Framework for Management Development in the Federal S&T Community
Author: William G. Doubleday
Year of Publication: 2001
Order #: P101B (Bilingual)
Order #: P101E (English)
Order #: P101F (French)

French to Follow?: Revitalizing Official Languages in the Workplace
Author: Michael Wernick, Patrick Boisvert, Matthieu Leblanc
Year of Publication: 2003
Order #: P116B (Bilingual)
Order #: P116E (English)
Order #: P116F (French)

From Policy to Performance: Implementing Service Quality Improvements in Public Sector Organizations
Author: Tim Plumptre, Donald Hall
Year of Publication: 1993
Order #: P25E (English)
Order #: P25F (French)

From Studies to Action

  • Summary
    Order #: W05E (English)
    Order #: W05F (French)
  • Strengthening Policy Capacity
    Order #: W06E (English)
    Order #: W06F (French)
  • Management of Horizontal Policy Issues
    Order #: W07E (English)
    Order #: W07F (French)
  • Management of Overhead Services
    Order #: W08E (English)
    Order #: W08F (French)
  • Planning Tool for Thinking about the Future of the Public Service
    Order #: W09E (English)
    Order #: W09F (French)

Globalization and Governance
Author: Donald J. Savoie
Year of Publication: 1994
Order #: P30B (Bilingual)

Globalization and Governance - SUMMARY
Author: Donald J. Savoie
Year of Publication: 1994
Order #: P44B (Bilingual)

Globalization, Government and Competitiveness
Author: Nancy J. Adler
Year of Publication: 1994
Order #: P36B (Bilingual)

Good Practices in Citizen Centred Service
Author: D. Marie Blythe, D. Brian Marson
Year of Publication: 1999
Order #: P88E (English)
Order #: P88F (French)

Good Practices in Organizations other than the Government of Canada: Parliamentary Accountability, Results-Based Management and Management Competency Development Strategies
Author: Jacques Bourgault
Year of Publication: 2005
Order #: P132
Order #: P132E (English)
Order #: P132F (French)

Governance in a Changing Environment
Author: B. Guy Peters, Donald J. Savoie, eds.
Year of Publication: 1995
Order #: McGill-Queen's University Press
utpbooksw@utpress.utoronto.ca

Governance in the Twenty-first Century: Revitalizing the Public Service
Author: B. Guy Peters, Donald J. Savoie, eds.
Year of Publication: 2000
Order #: McGill-Queen's University Press
utpbooksw@utpress.utoronto.ca

Governing in the Millennium: How Much Less Government?
Author: Arthur Kroeger
Year of Publication: 1996
Order #: P64B (Bilingual)
Order #: P64E (English)
Order #: P64F (French)

Guide to Building Dialogues on Horizontality
Year of Publication: 2001
Order #: W5E (English)
Order #: W5F (French)

History of the Patented Medicines Prices Review Board: The Early Years(A)
Author: Eric A. Milligan
Year of Publication: 1991
Order #: P3E (English)
Order #: P3F (French)

Horizontal Management: Trends in Governance and Accountability
Author: Tom Fitzpatrick
Year of Publication: 2000
Order #: W2E (English)
Order #: W2F (French)

Horizontality and Public Management
Author: Jacques Bourgault, Rene Lapierre
Year of Publication: 2000
Order #: P96B (Bilingual)
Order #: P96E (English)
Order #: P96F (French)

How Should the Performance of Senior Officials be Appraised? he Response from Federal Deputy Ministers - COMPLETE VERSION
Author: Jacques Bourgault Stéphane Dion
Year of Publication: 1993
Order #: P19E (English)
Order #: P19F (French)

How Should the Performance of Senior Officials be Appraised? The Response from Federal Deputy Ministers - SUMMARY
Author: Jacques Bourgault Stéphane Dion
Year of Publication: 1993
Order #: P27B (Bilingual)

How to Create Superior Briefings
Author: Roderick G. Quiney
Year of Publication: 1991
Order #: P1B (Bilingual)
Order #: P1E (English)
Order #: P1F (French)

Implementing the Social Union Framework Agreement: A Learning and Reference Tool
Author: Alan Nymark
Year of Publication: 2001
Order #: P97B (Bilingual)
Order #: P97E (English)
Order #: P97F (French)

Implementing the U.K. Citizen's Charter - COMPLETE VERSION
Author: G. Bruce Doern
Year of Publication: 1992
Order #: P18E (English)
Order #: P18F (French)

Implementing the U.K. Citizen's Charter - SUMMARY
Author: G. Bruce Doern
Year of Publication: 1992
Order #: P26B (Bilingual)
Order #: P26E (English)

Innovation in the Public Service
Author: James Iain Gow
Year of Publication: 1991
Order #: P4E (English)

Innovations and Good Practices in Single-Window Service
Author: Stephen Bent, Kenneth Kernaghan, Brian Marson
Year of Publication: 1999
Order #: P87E (English)
Order #: P87F (French)

Internal Services: Ensuring the Realization of Key Government Policy Directions While Respecting Public Service Values
Author: Serge Rainville
Year of Publication: 2002
Order #: P108B (Bilingual)
Order #: P108E (English)
Order #: P108F (French)

International Comparison in Human Resource Management Reform
Author: Kenneth Kernaghan
Year of Publication: 2001
Order #: P104B (Bilingual)
Order #: P104E (English)
Order #: P104F (French)

Issues for Parent Departments and Central Agencies
Author: Alti Rodal
Year of Publication: 1996
Order #: P61B (Bilingual)

Leadership for a Changing World: Developing Executive Capability - DETAILED REPORT
Author: Peter Larson, Robert Mingie
Year of Publication: 1992
Order #: P24E (English)
Order #: P24F (French)

Leadership for a Changing World: Developing Executive Capability - HIGHLIGHTS
Author: Peter Larson, Robert Mingie
Year of Publication: 1992
Order #: P17E (English)
Order #: P17F (French)

Learning in an Organizational Setting: The Public Service Context
Author: R. Bruce Dodge
Year of Publication: 1991
Order #: P6E (English)
Order #: P6F (French)

Learning@Large: An e-Learning Guide for Managers
Author: Alain Jolicoeur
Year of Publication: 2003
Order #: P115B (Bilingual)
Order #: P115E (English)
Order #: P115F (French)

Lost & Found: A Smart-Practice Guide to Managing Organizational Memory
Author: François Guimont, Peter Stoyko, Yulin Fang
Year of Publication: 2007
Order #: P137B (Bilingual)
Order #: P137E (English)
Order #: P137F (French)

Making Transitions Work: Integrating External Executives into the Federal Public Service
Author: Arthur Kroeger, Jeff Heynen
Year of Publication: 2003
Order #: P119B (Bilingual)
Order #: P119E (English)
Order #: P119F (French)

Management Model (A)
Author: John L. Manion
Year of Publication: 1989
Order #: P76E (English)
Order #: P76F (French)

Management of Horizontal Issues: Annotated Bibliography
Author: Samuel Steinberg, Elizabeth Moore, Nathalie Burlone
Year of Publication: 2001
Order #: W9E (English)
Order #: W9F (French)

Management Techniques for the Public Sector: Pulpit and Practice
Author: Christopher Pollitt
Year of Publication: 1995
Order #: P53B (Bilingual)

Management Techniques for the Public Sector: Pulpit and Practice - SUMMARY
Author: Christopher Pollitt
Year of Publication: 1995
Order #: P59B (Bilingual)

Managing a Royal Commission: A Planning and Organizational Model Derived from the Experience of the Royal Commission on National Passenger Transportation
Author: Janet R. Smith, R. Anne Patterson
Year of Publication: 1994
Order #: P42E (English)
Order #: P42F (French)

Managing Change: Going Around in Circles... but in the Right Direction
Author: Pierre De Celles
Year of Publication: 1995
Order #: P56B (Bilingual)

Managing Horizontal Government: The Politics of Coordination
Author: B. Guy Peters
Year of Publication: 1998
Order #: P78B (Bilingual)
Order #: P78E (English)
Order #: P78F (French)

Managing Incoherence: The Coordination and Empowerment Conundrum
Author: B. Guy Peters, Donald J. Savoie
Year of Publication: 1995
Order #: P52B (Bilingual)

Managing Public Sector Divestment
Author: Taïeb Hafsi, Jan J. Jörgensen
Year of Publication: 1992
Order #: P16E (English)

Managing Strategic Change, Learning from Program Review
Author: Peter Aucoin, Donald J.Savoie
Year of Publication: 1998
Order #: P81E (English)

Meeting the Challenge: Managing Change in the Nineties
Author: David Shepherdson
Year of Publication: 1995
Order #: P48B (Bilingual)
Order #: P48E (English)
Order #: P48F (French)

Ministerial Chiefs of Staff in the Federal Government in 1990: Profiles, Recruitment, Duties and Relations with Senior Public Servants
Author: Micheline Plasse
Year of Publication: 1994
Order #: P32E (English)
Order #: P32F (French)

Modernizing Governance: A Preliminary Exploration
Author: J. Jenson, Paul G. Thomas, Vincent Lemieux, Peter Aucoin
Year of Publication: 2000
Order #: P95B (Bilingual)
Order #: P95E (English)
Order #: P95F (French)

Modernizing Government Accountability: A Framework for Reform
Author: Peter Aucoin, Mark D. Jarvis
Year of Publication: 2005
Order #: P131E (English)
Order #: P131F (French)

Moving Beyond the Workplace: Exploring Life's Journey
Author: James Nininger
Year of Publication: 2003
Order #: P114B (Bilingual)
Order #: P114E (English)
Order #: P114F (French)

Moving from the Heroic to the Everyday: Lessons Learned from Leading Horizontal Projects
Author: James Lahey
Year of Publication: 2001
Order #: P99B (Bilingual)
Order #: P99E (English)
Order #: P99F (French)

Myth of Shared Values in Canada
Author: Joseph Heath
Year of Publication: 2003
Order #: P118B (Bilingual)
Order #: P118E (English)
Order #: P118F (French)

Negotiating Labour Market Development Agreements (LMDAs)
Author: Herman Bakvis Peter Aucoin
Year of Publication: 2000
Order #: P92B (Bilingual)
Order #: P92E (English)
Order #: P92F (French)

Negotiation: Redefining Success
Author: Joseph Stanford
Year of Publication: 1994
Order #: P38B (Bilingual)
Order #: P38E (English)
Order #: P38F (French)

New Management for a State: Liberal, social, and republican
Author: Luiz Carlos Bresser-Pereira
Year of Publication: 2001
Order #: P102B (Bilingual)
Order #: P102E (English)
Order #: P102F (French)

North America in the 21st Century
Author:
Year of Publication: 2004
Order #: P129B (Bilingual)
Order #: P129E (English)
Order #: P129F (French)

Now Comes the Turn of Women
Author: Arthur Kroeger
Year of Publication: 1995
Order #: P50B (Bilingual)

Only Those Who Believe Can Stay the Course in Turbulent Times: A Value-Based, Strategic Approach to the Management and Development of Corrections
Author: Ole Ingstrup
Year of Publication: 1995
Order #: P49B (Bilingual)

Organizational Climate and Personal Projects: Gender Differences in the Public Service
Author: Susan D. Phillips, Brian R. Little, Laura A. Goodine Ole Ingstrup
Year of Publication: 1997
Order #: P74B (Bilingual)
Order #: P74E (English)
Order #: P74F (French)

Organizing for Deliberate Innovation: A Toolkit for Teams
Author: Ruth Dantzer
Year of Publication: 2002
Order #: P110B (Bilingual)
Order #: P110E (English)
Order #: P110F (French)

Our Story: Organizational Renewal in Federal Corrections
Author: The Staff and Inmates of the Correctional Service of Canada
Year of Publication: 1991
Order #: P5E (English)
Order #: P5F (French)

Overview of the Special Operating Agency Initiative
Author: J. David Wright, Graeme Waymark
Year of Publication: 1995
Order #: P54B (Bilingual)

Overview of the Special Operating Agency Initiative - SUMMARY
Author: J. David Wright, Graeme Waymark
Year of Publication: 1995
Order #: P55B (Bilingual)

Partners in the Management of Canada: The Changing Roles of Government and the Public Service
Author: Marcel Massé
Year of Publication: 1993
Order #: P20B (Bilingual)
Order #: P20E (English)
Order #: P20F (French)

Perspectives on Public Management - Strategic Leadership for Public Service Renewal
Author: I.D. Clark, B. Dewar, L. Goulet, J. Davis, M. Keating, J. Côté-O'Hara
Year of Publication: 1996
Order #: P67E (English)
Order #: P67F (French)

Perspectives on Public Management Rethinking Government
Author: Harry Rogers, David Dodge, Gilles Paquet, Judith Maxwell
Year of Publication: 1994
Order #: P45B (Bilingual)

Perspectives on Public Management Values in the Public Service
Author: D.B. Dewar, J.L. Manion, Kenneth Kernaghan
Year of Publication: 1995
Order #: P37B (Bilingual)
Order #: P37E (English)
Order #: P37F (French)

Policy Development and Implementation in Complex Files: - Lessons from the National Homelessness Initiative - Lessons from "Vibrant Communities"
Author: Ralph Smith, Sherri Torjman
Year of Publication: 2004
Order #: P125B (Bilingual)
Order #: P125E (English)
Order #: P125F (French)

Post-Modern Government
Author: Richard D. French
Year of Publication: 1992
Order #: P11B (Bilingual)
Order #: P11E (English)
Order #: P11F (French)

Profile of Deputy Ministers in the Government of Canada
Author: Jacques Bourgault
Year of Publication: 2004
Order #: W14E (English)
Order #: W14F (French)

Public Confidence in Government, and Government Service Delivery
Author: Harvey Sims
Year of Publication: 2001
Order #: P105B (Bilingual)
Order #: P105E (English)
Order #: P105F (French)

Public Consultation Guide: Changing the Relationship between Government and Canadians
Author: Peter Sterne, Sandra Zagon
Year of Publication: 1997
Order #: P75E (English)
Order #: P75F (French)

Public Management: Emblem of Reform for the Canadian Public Service
Author: J.E. Hodgetts
Year of Publication: 1991
Order #: P2B (Bilingual)

Public Managers and Policy Communities: Learning to Meet New Challenges
Author: Evert A. Lindquist
Year of Publication: 1991
Order #: P8E (English)
Order #: P8F (French)

Public Service Renewal: From Means to Ends
Author: Ole Ingstrup
Year of Publication: 1995
Order #: P47B (Bilingual)

Reengineering in the Public Service: Promise or Peril?
Author: Ole Ingstrup
Year of Publication: 1995
Order #: P51B (Bilingual)

Reinventing Osborne and Gaebler: Lessons from the Gore Commission
Author: B. Guy Peters, Donald J. Savoie
Year of Publication: 1993
Order #: P29E (English)
Order #: P29F (French)

Relations Between Parliamentary Agencies and the Public Service: New Perspectives
Author: Georges Tsaï
Year of Publication: 2002
Order #: P112B (Bilingual)
Order #: P112E (English)
Order #: P112F (French)

Renewing Organizations: Managing Workforce Transitions - The Public Service in Transition
Author: James Nininger, Marilyn J. Arditti
Year of Publication: 2004
Order #: P122B (Bilingual)
Order #: P122E (English)
Order #: P122F (French)

Responsible Government: Clarifying Essentials, Dispelling Myths and Exploring Change
Authors: Peter Aucoin, Jennifer Smith, Geoff Dinsdale
Year of Publication: 2004
Order #: P120E (English)
Order #:P120F (French)

Rethinking Policy: Perspectives on Public Policy
Author: John C. Tait, Mel Cappe
Year of Publication: 1995
Order #: P58B (Bilingual)

Rethinking Policy: Strengthening Policy Capacity
Author: divers / various
Year of Publication: 1996
Order #: P60B (Bilingual)
Order #: P60E (English)
Order #: P60F (French)

Ripples in the Pond: An Assessment fo the Impact of the "Diversity: Vision and Action" Leadership Development Course
Author: Carl A. Taylor
Year of Publication: 2002
Order #: W12E (English)
Order #: W12F (French)

Seattle - The Lessons for Future Governance
Author: Pierre S. Pettigrew
Year of Publication: 2000
Order #: P93B (Bilingual)
Order #: P93E (English)
Order #: P93F (French)

Service Delivery Models
Year of Publication: 1996

  • Volume I - Discussion Paper
    Order #: W01E (English)
    Order #: W01F (French)
  • Volume II - Toward Citizen-Centred Service Case Studies
    Order #: W02E (English)
    Order #: W02F (French)
  • Volume III - Scenarios
    Order #: W03E (English)
    Order #: W03F (French)
  • Volume IV - Examining Key Questions
    • Part 1 - Ministerial Accountability
      Order #: W04-1E (English)
      Order #: W04-1F (French)
    • Part 2 - Perceptions of Government Service Delivery
      Order #: W04-2E (English)
      Order #: W04-2F (French)
    • Part 3 - Review and Analysis of Recent Changes in the Delivery of Government Services
      Order #: W04-3E (English)
      Order #: W04-3F (French)
    • Part 4 - Introducing Change and Making It Stick - Sorting Out the Contradiction
      Order #: W04-4E (English)
      Order #: W04-4F (French)

Special Operating Agencies: Audit and Evaluation
Author: Michael Thomas
Year of Publication: 1996
Order #: P72B (Bilingual)
Order #: P72E (English)
Order #: P72F (French)

Special Operating Agencies: Business Plans and Annual Reports
Author: Mohamed Charih, Michel Paquin
Year of Publication: 1996
Order #: P68B (Bilingual)
Order #: P68E (English)
Order #: P68FOrder #: (French)

Special Operating Agencies: Financial Issues
Author: John Dingwall
Year of Publication: 1996
Order #: P69B (Bilingual)
Order #: P69E (English)
Order #: P69F (French)

Special Operating Agencies: Human Resources Management Issues
Author: Betty Rogers
Year of Publication: 1996
Order #: P70B (Bilingual)
Order #: P70E (English)
Order #: P70F (French)

Special Operating Agencies: Management Advisory Boards
Author: Jane Newcombe
Year of Publication: 1996
Order #: P73B (Bilingual)
Order #: P73E (English)
Order #: P73F (French)

Special Operating Agencies: Marketing
Author: John Dingwall
Year of Publication: 1997
Order #: P71B (Bilingual)
Order #: P71E (English)
Order #: P71F (French)

Strategic Management in the Public Service: The Changing Role of the Deputy Minister
Author: Frank Swift
Year of Publication: 1993
Order #: P23E (English)
Order #: P23F (French)

Strategic Planning in Government Administration: A Comparison Between Ottawa and Quebec
Author: Mohamed Charih, Michel Paquin
Year of Publication: 1993
Order #: P22E (English)
Order #: P22F (French)

Summary Report of the Conference on May 3rd, 2000 on Modernizing Governance
Author: Raymond D'Aoust
Year of Publication: 2000
Order #: W1E (English)
Order #: W1F (French)

Taking Stock: Assessing Public Sector Reforms
Author: B. Guy Peters, Donald J. Savoie, eds.
Year of Publication: 1998
Order #: McGill-Queen's University Press
utpbooksw@utpress.utoronto.ca

The Contemporary Role and Challenges of Deputy Ministers in the Government of Canada
Author: Jacques Bourgault
Year of Publication: 2003
Order #: P113B (Bilingual)
Order #: P113E (English)
Order #: P113F (French)

The Decline of Civil Society: How Come? So What?
Author: Robert D. Putnam
Year of Publication: 1996
Order #: P66B (Bilingual)
Order #: P66E (English)
Order #: P66F (French)

The Ethics Era in Canadian Public Administration
Author: Kenneth Kernaghan
Year of Publication: 1996
Order #: P63B (Bilingual)
Order #: P63E (English)
Order #: P63F (French)

The Federal Regional Councils and Horizontal Governance
Year of Publication: 2001
Order #: W4E (English)
Order #: W4F (French)

The Horizontal Challenge: Line Departments, Central Agencies and Leadership
Author: Herman Bakvis, Luc Juillet
Year of Publication: 2004
Order #: P124E (English)
Order #: P124F (French)

The Learning Journey: A Guide to Achieving Excellence
Author: Samy Watson
Year of Publication: 2001
Order #: P98B (Bilingual)
Order #: P98E (English)
Order #: P98F (French)

The New North America: Report on Discussions among Experts and Public Servants
Author: John Higginbotham, Kevin Ginter
Year of Publication: 2004
Order #: P123B (Bilingual)
Order #: P123E (English)
Order #: P123F (French)

The Policy Capacity of Government
Author: B. Guy Peters
Year of Publication: 1996
Order #: P62B (Bilingual)
Order #: P62E (English)
Order #: P62F (French)

The Public Service, the Changing State and Governance
Author: B. Guy Peters
Year of Publication: 1993
Order #: P31B (Bilingual)

The Road to Gender Equality: Progress and Challenges
Author: Jocelyne Bourgon
Year of Publication: 1996
Order #: P65B (Bilingual)
Order #: P65E (English)
Order #: P65F (French)

The Satisfaction of Ministers with the Performance of their Deputy Ministers during the Mulroney Governments: 1984-1993
Author: Jacques Bourgault
Year of Publication: 1998
Order #: P79B (Bilingual)
Order #: P79E (English)
Order #: P79F (French)

The Strategic Revolution in Executive Development: What Does It Mean for You and Your Organization?
Author: Ole Ingstrup
Year of Publication: 1995
Order #: P46B (Bilingual)

Upward Feedback in the Public Service
Author: Sharon Varette, Eric Phillips-Beaudan
Year of Publication: 1994
Order #: P43B (Bilingual)

Using Horizontal Tools to Work Across Boundaries: Lessons Learned and Signposts for Success
Author: James Lahey
Year of Publication: 2002
Order #: P106B (Bilingual)
Order #: P106E (English)
Order #: P106F (French)

Values and Ethics in the Public Service

  • Summary
    Order #: W10E (English)
    Order #: W10F (French)
  • A Strong Foundation - Complete Document
    Order #: P91E (English)
    Order #: P91F (French)
  • Discussion Guide for A Strong Foundation
    Order #: W11E (English)
    Order #: W11F (French)

What is Public Management? An Autobiographical View - COMPLETE VERSION
Author: A.W. Johnson
Year of Publication: 1993
Order #: P21B (Bilingual)

What is Public Management? An Autobiographical View - SUMMARY
Author: A.W. Johnson
Year of Publication: 1993
Order #: P28B (Bilingual)

Workplace and Workforce Task Force - Compendium of Practical Approaches
Author: Monique Collette
Year of Publication: 2009
Order #: P146B (Bilingual)

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