Need Larger Text? Print Version

MyAccount

Frequently Asked Questions

NEW - How-to Vignettes

1. Why did the School update its current system?
2. How do I log in to MyAccount?
3. I lost my login information. What do I do?
4. I am a new learner. How can I register for MyAccount?
5. How do I register for a course in MyAccount?
6. What is the School doing to protect my privacy?
7. What happened to my learning record?
8. Who has access to my home page?
9. How long will items stay in my home page?
10. Can I use a learning planning tool?

1. Why did the School update its learning management system?

   Learning technologies have evolved rapidly in the last few years. The system allows the School to continue providing flexible and high quality learning products. The School must align itself with technological advances to ensure that it remains relevant and competitive. The learning management system consolidates a number of high-end learning tools and functionalities that meet the ongoing needs of learners and their managers, today and in the future.

2. How do I log in to MyAccount?

   The School has sent emails to learners with their usernames and instructions on how to obtain a password to allow them to open a session in the integrated learning management system.

   You can log in to MyAccount by clicking on the "MyAccount" link found in the top left corner of the School Web site (beneath the MySchool Login header). On the next page, click on the "Log in to MyAccount" link in the centre of the page. You will then be taken to the application page where you may enter your username and password.

   You will proceed as follows:

   • Enter your MyAccount username.
   • Click on "Forgot Password".
   • Re-enter your MyAccount username in the space provided.
   • Leave the "Secret question" space blank.
   • Click on "Send the password".
   • Your temporary password will be sent to you by e-mail.

   If you have not receive your username or if you have any questions or need additional information, contact the Client Contact Centre or consult the How-to Vignettes.

3. I lost my login information. What do I do?

   If you have lost your login information, please contact the Client Contact Centre, which will provide you with your username and instructions on how to receive your password to login into the learning management system.

   
   Top of Page

    

    

4. I am a new learner. How can I register for MyAccount?

   If you have never registered for a course with the School, please contact the Client Contact Centre to receive a username and instructions on how to receive your password to login into the learning management system.

5. How do I register for a course in MyAccount?

   If you do not have a username and password, please register by calling the Client Contact Centre.

   If you have a username and password, start by clicking on the "MyAccount" link found in the top left corner of the School's Web site (beneath the MySchool Login header). On that page click on the "Log in to MyAccount" link in the centre of the page. You will then be taken to the application where you may enter your username and password.

   Select the Advanced Search option from the Catalogue Search portlet. Enter the title of the course you are looking for in the title bar. For example, if you are interested in an English classroom course on Contract Management, you would enter "Contract Management" into the title search bar and limit your search to "instructor-led" and "English". Next, click on "Search Learning Catalogue". You will be able to see the title of the course, the version, the delivery type, the start and end date, the length of the session, the location, facility, language and price. If you click on the course title, you will see more information about the course, including a description, cancellation policy, room and instructor details, and learning materials.

   If you want to register for the course, click on "Register" under the Actions tab. Review the details of your registration and click confirm.

   If you need additional information, consult the How-to Vignettes.

6. What is the School doing to protect my privacy?

   The School makes every effort to ensure that our learners and our employees know and understand what personal information is collected, how it is used and disclosed, and what safeguards protect it. The School publishes information on our website and makes our policies readily available on request.

   The School's Chief Executive Officer, as well as the Chief Privacy Officer, monitors and oversees its privacy practices. The School only requires learners to provide the personal information required to conduct its business, in administering its operations and delivering its services. The School needs this information in order to ensure that you are registered to the right course at the right time, to ensure that it invoices the costs of the course to the right department (if you are being sponsored by your employer), to improve the services that it provides, and to fulfill its reporting obligations.

   Every employee of the School is responsible for ensuring that personal information is handled discretely and professionally. Every employee is accountable for putting our privacy policies and procedures, and our commitment to privacy, into practice.

   
   Top of Page

    

    

7. What happened to my learning record?

   The learning management system is populated with data migrated from legacy systems. MyAccount, the doorway to the learning management system, includes the personal information of everyone who has registered for a course with the School. The learning management system assigns a unique student number to each learner, in order to improve data integrity and enhance the School's reporting capability.

   The personal information of each learner is consolidated in a single record called the Employee Learner Profile (ELP). The ELP is the heart of the learning management system, the hub of all of the transactions related to the learner. As you move to different departments or agencies, your ELP will be updated automatically and will be associated with your profile, which is controlled by you. It will contain information such as the learner's first and last names, personal Record Identifier (PRI), or Regimental or Service Number, sponsoring department, and learning history. The School transferred the language test results that you have received in the last five years into your learner history in the learning management system. It also transferred any classroom courses that were in the old registration systems since their inception in 2002 and your Campusdirect courses that you have completed since its inception in 2003.

8. Who has access to my home page?

   You will have access to all the information on your learner home page. Your Required Training Coordinator and Language Training Coordinator will only be able to view upcoming and past course enrollment. These two coordinators will be the only ones permitted to assign required training.

9. How long will items stay in my home page?

   Your home page and history will stay active for the duration of your career as a public servant. If you leave the public service your account will be archived.

10. Can I use a learning planning tool?

    The School is currently exploring learning plan options/tools that will better support learning across the public service. We also recommend the following useful links to help with the creation of your personal learning plans through other interim means:

    • Introduction to Personal Learning Plans (C230)
    • Key Leadership Competencies
    • Developing Personal Learning Plans (G135) (in-class)
    • Planning Your Learning