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MyAccount

Frequently Asked Questions

NEW - How-to Vignettes

1. Why did the School update its current system?
2. How will the implementation of the new integrated learning management system affect me as a learner?
3. Why have I received a cancellation notice for a course that I was not registered for?
4. I am having difficulty registering for my courses? What should I do?
5. How do I log in to MyAccount?
6. I lost my new login information. What do I do?
7. I am a new learner. How can I register for MyAccount?
8. How do I register for a course in MyAccount?
9. I'm a Campusdirect user and I can't find my incomplete courses in MyAccount. Were they transferred to the new learning management system?
10. What is the School doing to protect my privacy?
11. What happened to my learning record?
12. Who has access to my home page?
13. How long will items stay in my home page?
14. I'm an Authority Delegation Training participant and I can't find the module I started this winter.
15. Where, in the new system, can I find the My Learning Planner tool?

1. Why did the School update its learning management system?

   Learning technologies have evolved rapidly in the last few years. The new system allows the School to continue providing flexible and high quality learning products. The School must align itself with technological advances to ensure that it remains relevant and competitive. The new learning management system consolidates a number of high-end learning tools and functionalities that meet the ongoing needs of learners and their managers, today and in the future.

2. How will the implementation of the new integrated learning management system affect me as a learner?

   The new integrated learning management system will change the way the School works on many fronts. Because many School activities are affected by the implementation of this system, wait times for requests may be longer than usual. In the short term, you may also experience difficulties in browsing or registering for courses. We apologize for any inconvenience this may cause you. Rest assured that the School wishes to continue to offer timely and quality learning services. We thank you for your patience during this transition period.

3. Why have I received a cancellation notice for a course that I was not registered for?

   If you have received an electronic notice from the School containing the subject line: "Registration for Privacy Statement has been cancelled", please disregard it. During recent reconfigurations, the new learning management system sent electronic notices to account holders. Rest assured that the School wishes to continue to offer timely and quality learning services. We are working diligently on rectifying the situation.

   We apologize for any inconveniences this may have caused.

   
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4. I am having difficulty registering for my courses? What should I do?

   The School is experiencing higher than normal email and call volumes resulting in longer response times. We thank you for your patience during this transition period.

   In the meantime, if you wish to register for a course, we would like to suggest the following:

   • If you do not have a username and password and need to take a course within the next six weeks, please register using the online form.
   • If you are looking to register for courses in the fall, we recommend that you wait to register in the summer.
5. How do I log in to MyAccount?

   The School is currently in the process of sending emails to learners with their usernames and instructions on how to obtain a password to allow them to open a session in the new integrated learning management system.

   Once you receive your username and instructions on how to obtain your password to login into the new learning management system, you can log in to MyAccount by clicking on the MyAccount link found in the top left corner of the School Web site (beneath the MySchool Login header). On the next page, click on the Log in to MyAccount link in the centre of the page. You will then be taken to the application page where you may enter your username and password.

   You will proceed as follows:

   • Enter your new MyAccount username.
   • Click on "Forgot Password".
   • Enter your new MyAccount username in the space provided.
   • Leave the "Secret question" space blank.
   • Click on "Send the password".
   • Your temporary password will be sent to you by e-mail.

   Once you receive your temporary password, you will be able to access MyAccount by simply entering your username and password. Self-paced online tutorials will be available to help you learn how to navigate MyAccount.

   If you have any questions or need additional information, contact the Client Contact Centre or consult the How-to Vignettes.

6. I lost my new login information. What do I do?

   If you have lost your login information, please contact the Client Contact Centre, which will provide you with your username and instructions on how to receive your password to login into the new learning management system.

   
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7. I am a new learner. How can I register for MyAccount?

   If you have never registered for a course with the School, please contact the Client Contact Centre to receive a new username and instructions on how to receive your password to login into the new learning management system.

8. How do I register for a course in MyAccount?

   During this transition period, if you do not have a new username and password, please register using the online registration form or by calling the Client Contact Centre.

   Start by clicking on the MyAccount link found in the top left corner of the School's Web site (beneath the MySchool Login header). On that page click on the Log in to MyAccount link in the centre of the page. You will then be taken to the application where you may enter your username and password.

   Select the Advanced Search option from the Catalogue Search portlet. Enter the title of the course you are looking for in the title bar. For example, if you are interested in an English classroom course on Contract Management, you would enter "Contract Management" into the title search bar and limit your search to "instructor-led" and "English". Next, click on Search Learning Catalogue. You will be able to see the title of the course, the version, the delivery type, the start and end date, the length of the session, the location, facility, language and price. If you click on the course title, you will see more information about the course, including a description, cancellation policy, room and instructor details, and learning materials.

   If you want to register for the course, click on Register under the Actions tab. Review the details of your registration and click confirm.

   If you need additional information, consult the How-to Vignettes.

9. I'm a Campusdirect user and I can't find my incomplete courses in MyAccount. Were they transferred to the new learning management system?

   Every Campusdirect user with an active account received an email that encouraged them to finalize any ongoing courses, evaluations or modules on Campusdirect. This email also mentioned that any incomplete learning activities would not be saved and would need to be restarted in the new learning management system. This email also explained the importance of clicking on the Complete this course/activity button after finalizing your online courses, evaluations or modules, for your data to be migrated into the new system. This ensured that you were recognized in the system as having completed these courses, evaluations or modules. It is only at this point that the system recognized that you have fulfilled the training.

10. What is the School doing to protect my privacy?

    The School is committed to protecting the privacy of individuals who work and learn here. The School makes every effort to ensure that our learners and our employees know and understand what personal information is collected, how it is used and disclosed, and what safeguards protect it. The School publishes information on our website, distributes it at training sessions, and makes our policies readily available on request.

    The School's Chief Executive Officer, as well as the Chief Privacy Officer, monitors and oversees its privacy practices. The School only requires learners to provide the personal information required to conduct its business, in administering its operations and delivering its services. The School needs this information in order to ensure that you are registered to the right course at the right time, to ensure that it invoices the costs of the course to the right department (if you are being sponsored by your employer), to improve the services that it provides, and to fulfill its reporting obligations.

    The School is committed to protecting the privacy of individuals who work and learn here. Every employee of the School is responsible for ensuring that personal information is handled discretely and professionally. Every employee is accountable for putting our privacy policies and procedures, and our commitment to privacy, into practice.

    
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11. What happened to my learning record?

    The new learning management system is populated with data migrated from legacy systems. MyAccount, the doorway to the new learning management system at the Canada School of Public Service, includes the personal information of everyone who has registered for a course with the School. The new learning management system assigns a unique student number to each learner, in order to improve data integrity and enhance the School's reporting capability.

    The personal information of each learner is consolidated in a single record called the Employee Learner Profile (ELP). The ELP is the heart of the new learning management system, the hub of all of the transactions related to the learner. As you move to different departments or agencies, your ELP will be updated automatically and will be associated with your profile, which is controlled by you. It will contain information such as the learner's first and last names, personal Record Identifier (PRI), or Regimental or Service Number, sponsoring department, and learning history. The School transferred the language test results that you have received in the last five years into your learner history in the new learning management system. It also transferred any classroom courses that were in the old registration systems since their inception in 2002 and your Campusdirect courses that you have completed since its inception in 2003.

12. Who has access to my home page?

    You will have access to all the information on your learner home page. Your Required Training Coordinator and Language Training Coordinator will only be able to view upcoming and past course enrollment. These two coordinators will be the only ones permitted to assign required training.

13. How long will items stay in my home page?

    Your home page and history will stay active for the duration of your career as a public servant. If you leave the public service your account will be archived.

14. I'm an Authority Delegation Training participant and I can't find the module I started this winter.

    Every Campusdirect user with an active account received an email in March 2010 which explained that every Authority Delegation Training participant will see their "successfully passed" modules migrated automatically to the new learning management system. However, active modules will need to be restarted in the new system.

15. Where, in the new system, can I find the My Learning Planner tool?

    Every user of the My Learning Planner tool received an email in March 2010 which explained that the My Learning Planner tool, available through Campusdirect, would be decommissioned as of March 31^st, 2010. Since March 31^st, data from My Learner Planner is no longer available. To serve you better, the School is currently exploring options to develop a new integrated Learning Planner tool that will better support learning across the public service. We also recommend the following useful links to help with the creation of your personal learning plans through other interim means:

    • C230 Introduction to Personal Learning Plans
    • Key Leadership Competencies
    • G135 Developing Personal Learning Plans (in-class)