Courses

Index (A-Z)

The following is an alphabetical listing of all courses - classroom and online - offered by the Canada School of Public Service.

A

• Aboriginal Considerations in Procurement (C223E)   
  This online course introduces federal procurement policies and obligations that are designed to improve the development opportunities for Aboriginal peoples.
• Access to Information and Privacy in the Government of Canada (I703)   
  This course provides an overview of the Access to Information and Privacy Acts, the key stakeholders and their respective responsibilities.
• Accounting 101: An Introduction (F099)   
  This introductory course demonstrates how various types of financial transactions are accounted for under an accrual-based system.
• Accounting and Control of Expenditures (F601)  
  This course presents the essential steps of the accounting and control of expenditures process.
• Act on Employment Equity: Expand Your Vision (C001E)    
  This online course has been developed to enhance knowledge of employment equity so that participants may proceed with related courses on the topic of equity and diversity.
• Active Leadership in Values and Ethics (C100E)    
  This online course helps participants to initiate dialogue on values and ethics within their organization.
• Active Offer and Delivery of Service Tool (FSL) (C236)  
  This online tool provides participants with the ability to read, hear and practice the common phrases in French used to address French-speaking clients, as well as to further their knowledge of the Official Languages Act by completing quiz-based questions.
• Administrative Assistants: Maximizing Your Role (T606)  
  This course builds and reinforces administrative competencies in planning, organization, communication, team-building and problem solving.
• Aide-mémoire - Niveau C (FSL) (C213)  
  This online tool uses recorded examples to help participants remember language rules and is made up of three components: language functions, language situations and memory aids.
• Apprivoiser l'ELS - Écrit 1 : En-têtes, listes et titres (FSL) (C179)  
  This online course (course 1 of 2) uses special software that familiarizes participants with the second language evaluation (SLE) written test and presents questions intended specifically for public servants whose first official language is English.
• Apprivoiser l'ELS : Écrit 2 : Messages de la direction (FSL) (C180)  
  This online course (course 2 of 2) uses special software that familiarizes participants with the second language evaluation (SLE) written test and presents questions intended specifically for public servants whose first official language is English.
• Articles: T.R.A.P.S. (Tool for Referencing Article Problems and Solutions) (ESL) (C131)  
  This online tool provides explanations and practice activities in English for the part of speech known as 'the article' and may be used as a self-directed study or as a complementary part of the ESL program.
• Assessing Internal Controls (A706)  
  This course provides a practical approach to assessing the effectiveness and efficiency of internal controls.
• Autoévaluation - Activités écrites : Maintien de l'acquis (FSL) (C181)  
  This series of online exercises helps participants to revise French grammar and to practice communication strategies with answer keys that allow them to view their mistakes and seek explanations.
• Autoévaluation - Activités orales : Maintien de l'acquis (FSL) (C178)  
  This online tool facilitates the development of spoken French and listening comprehension with activities that are based on simple questions, directions and translations.

B

• Becoming Leaders: A Workshop for Women in the Federal Science and Technology Community (S408)  
  This workshop examines the challenges involved in finding a balance between personal and professional development for women in the field of S&T.
• Business Analysis (F106)  
  This course explores the connection between financial elements, performance indicators and results while also examining the function of comptrollership.

C

• C'est la vie! (FSL) (C156)  
  This online activity uses illustrations and sounds to help participants develop listening skills and the ability to choose French expressions that are appropriate in real-life social situations.
• Canada in the World: An Introduction (G205)   
  This course provides a practical understanding of the relevance of Canada's international activities and their global impact.
• Client Service and Communication for OC Advisors - Part I (P913)  
  This course (part I of II) studies the primary steps of the client consultation process through a team case study exercise.
• Client Service and Staffing (P210)   
  This course provides an overview of the basic client service and staffing competencies needed to deal with the challenges pertaining to the quality of staffing and client services.
• Coaching for Effective Leadership (D101)  
  This workshop provides a thorough grounding in the essentials of coaching and an opportunity to immerse in its practice.
• Collaborating Using GCPEDIA (B171)  
  This online course introduces the use of GCPEDIA as an enabler for developing collaborative work environments and for helping public servants to better serve Canadians through workplace renewal.
• Communication Essentials (ESL) (C183)  
  This online tool focuses on essential communication functions and related expressions through the use of themes and practical scenarios which allow participants to review common English expressions used in everyday situations.
• Conducting Structured Interviews (P502)   
  This course explains how to plan and conduct structured interviews using common assessment tools for evaluating candidates.
• Contract Management (M720)  
  This course provides the tools and best practices needed to manage activities throughout the four phases of the procurement process.
• Core Management Skills for Managers (G601)  
  This course provides managers with opportunities to explore techniques to develop their skills in applying the key leadership competencies to core management practices.
• Cost-Benefit Analysis for Federal Regulators (R004)     
  This course presents the introductory skills needed to apply CBA and RA as part of the development of regulatory initiatives and throughout the regulatory life cycle.
• Courage to Lead in the Public Service (L109)  
  This course introduces practical leadership concepts and tools that will help to reconnect participants with the essence of their leadership through the application of coaching principles.
• Creating a Respectful Workplace (T916)   
  This course explores potential harassment situations, what it means to create a respectful workplace and how to promote attitudes and behaviours that will discourage conflict in the workplace.
• Creating Powerful Presentations (T037)  
  This course explores the steps involved in planning, preparing, designing and delivering memorable presentations with impact.

D

• Dealing with Employee Performance Issues (G132)  
  This workshop examines a range of practical tools, skills and techniques to help enable managers to carry out positive employee performance management models of support and direction.
• Defusing Crises When Dealing with Difficult Clients (T024)   
  This course provides efficient strategies and tactics on how to intervene and react properly in difficult situations with clients.
• Developing a Statement of Work and Selection Criteria (M711)    
  This course covers two critical elements of the RFP process: the statement of work and the evaluation of proposals submitted by contractors.
• Developing Effective Regulatory Impact Analysis Statements (R005)     
  This course defines the role and explains the concepts and key requirements needed for the preparation of Regulatory Impact Analysis Statements (RIAS) for federal regulatory initiatives.
• Developing Personal Learning Plans (G135)  
  This course explores the responsibility of managers to lead personal learning plan discussions with their team members that will result in efficient, well thought-out and mutually agreeable learning plans that support employee development.
• Developing Talent through Coaching and Mentoring (L124)   
  This course aims to clarify the distinction between the disciplines of mentoring and coaching and will empart new insight on how to encourage individuals to develop new ways to address common challenges faced by managers in the workplace.
• Developing Work Plans and Budgets (F706)  
  This course demonstrates how to perform planning, analysis and control tasks, coordinate the work plan and budget process and draft effective guidelines and directives.
• Disposal of Surplus Moveable Crown Assets and Investment Recovery (M715)   
  This course presents a practical approach to the disposal of surplus moveable assets within the context of legal and policy constraints.
• Diversity in Action: Understanding Workplace Diversity (G134)  
  This workshop provides hands-on opportunities to help participants better understand the impact of diversity at work and its role in creating a culture that is inclusive and that embraces change.
• Diversity Leadership in Action (C101E)    
  This online course helps managers to lead diversity with confidence and bring their departmental employment equity and diversity strategies to life.

E

• Effective Decision Making (T904)   
  This course explains how to improve the decision-making process using a systematic approach to determine risks and opportunities.
• Effective Two Minute Briefings (Z132)   
  This highly interactive course introduces the strategies and tools needed to effectively communicate - in two minutes or less - the essence of an issue at hand while ensuring that what is said is thorough and well constructed.
• Employee Communications in the Government of Canada (T002)  
  This course explores the critical role of ongoing employee communications and how effective communications can help organizations meet the unique challenges of change initiatives.
• Engaging Citizens, Partners and Stakeholders (Z119)   
  This course explores how to re-think engagement in the context of public interest, identify and understand the players in complex systems, achieve results through engagement and develop an understanding of the role of leadership.
• English as a Second Language Part-time Semester Course 1 (E361)  
  This course (course 1) aims to increase participants' abilities to handle specific sets of English language tasks with greater ease and confidence by targeting increasingly complex language objectives.
• English as a Second Language Part-time Semester Course 10 (E370)  
  This course (course 10) aims to increase participants' abilities to handle specific sets of English language tasks with greater ease and confidence by targeting increasingly complex language objectives.
• English as a Second Language Part-time Semester Course 11 (E371)  
  This course (course 11) aims to increase participants' abilities to handle specific sets of English language tasks with greater ease and confidence by targeting increasingly complex language objectives.
• English as a Second Language Part-time Semester Course 12 (E372)  
  This course (course 12) aims to increase participants' abilities to handle specific sets of English language tasks with greater ease and confidence by targeting increasingly complex language objectives.
• English as a Second Language Part-time Semester Course 13 (E373)  
  This course (course 13) aims to increase participants' abilities to handle specific sets of English language tasks with greater ease and confidence by targeting increasingly complex language objectives.
• English as a Second Language Part-time Semester Course 14 (E374)  
  This course (course 14) aims to increase participants' abilities to handle specific sets of English language tasks with greater ease and confidence by targeting increasingly complex language objectives.
• English as a Second Language Part-time Semester Course 15 (E375)  
  This course (course 15) aims to increase participants' abilities to handle specific sets of English language tasks with greater ease and confidence by targeting increasingly complex language objectives.
• English as a Second Language Part-time Semester Course 2 (E362)  
  This course (course 2) aims to increase participants' abilities to handle specific sets of English language tasks with greater ease and confidence by targeting increasingly complex language objectives.
• English as a Second Language Part-time Semester Course 3 (E363)  
  This course (course 3) aims to increase participants' abilities to handle specific sets of English language tasks with greater ease and confidence by targeting increasingly complex language objectives.
• English as a Second Language Part-time Semester Course 4 (E364)  
  This course (course 4) aims to increase participants' abilities to handle specific sets of English language tasks with greater ease and confidence by targeting increasingly complex language objectives.
• English as a Second Language Part-time Semester Course 5 (E365)  
  This course (course 5) aims to increase participants' abilities to handle specific sets of English language tasks with greater ease and confidence by targeting increasingly complex language objectives.
• English as a Second Language Part-time Semester Course 6 (E366)  
  This course (course 6) aims to increase participants' abilities to handle specific sets of English language tasks with greater ease and confidence by targeting increasingly complex language objectives.
• English as a Second Language Part-time Semester Course 7 (E367)  
  This course (course 7) aims to increase participants' abilities to handle specific sets of English language tasks with greater ease and confidence by targeting increasingly complex language objectives.
• English as a Second Language Part-time Semester Course 8 (E368)  
  This course (course 8) aims to increase participants' abilities to handle specific sets of English language tasks with greater ease and confidence by targeting increasingly complex language objectives.
• English as a Second Language Part-time Semester Course 9 (E369)  
  This course (course 9) aims to increase participants' abilities to handle specific sets of English language tasks with greater ease and confidence by targeting increasingly complex language objectives.
• Enjeu des mots (FSL) (C207)  
  This set of online word puzzles is designed to review and reinforce vocabulary, spelling and grammar in French for beginner to advanced levels.
• Essentials of Authority Delegation in the Public Service for New Executives (G226)  
  This course provides new executives who have successfully completed the G110 course with an essential understanding of their delegated authorities in the fields of human resources, finance, procurement and information management.
• Essentials of Executive Management (G127)  
  This course explores the essentials of the human resources, finance, procurement, information management and related fields from the point of view of executive managers.
• Essentials of Managing in the Public Service (G110)  
  This course provides new managers with the essentials of the human resources, finance, procurement, information management and related fields.
• Essentials of Managing in the Public Service for New Executives (G126)  
  This course provides new executives with the essentials of the human resources, finance, procurement, information management and related fields.
• Essentials of Supervising in the Public Service (G124)  
  This course provides new supervisors with the essentials of the human resources, finance, procurement, information management and related fields.
• Ethics for Internal Auditors (A707)  
  This course provides the approaches, tools and techniques that internal auditors can use when making ethical decisions.
• Evaluating Communications Programs and Services (T720)  
  This course provides the information needed to evaluate communications programs and services, from analysis and planning to development and implementation.
• Executive Group Pre-Retirement Seminar (D201)   
  This seminar provides pertinent information and insight into financial and non-financial issues for executives related to retirement from the Public Service of Canada.
• Executive Leadership, Reflection and Action: International Program Canada/Ireland (F101)  
  This program aims to develop leadership skills for public sector executives by offering them a unique opportunity to network with senior officials from Ireland's Department of Justice, Equality and Law Reform.

F

• Facilitating a Virtual Classroom (E392)  
  This course focuses on how to engage and exchange with learners during an online learning session.
• Financial Knowledge in a Government Environment – Crown Corporations (Z116)  
  This course explores the fundamentals of interpreting Crown corporation financial statements, balance sheets and other financial reports which is a requirement for membership on a Crown corporation's audit committee.
• Financial Management Control Frameworks (F111)  
  This course introduces key financial legislation, regulations and policies and their impact in the federal government work environment.
• Financial Management Systems (F113)  
  This course explores the purpose and function of departmental financial management systems and their links with materiel management, program and other central systems.
• Find the Right Fit Using an Objective Eye (C139E)   
  This online course outlines the importance of an objective eye in the appointment process and identifies areas where bias might be introduced when finding the right fit for an appointment position.
• French Conversation Lunch - Levels B and C (B128)  
  This conversation course consists of ten one-hour sessions held once a week and is designed for federal public service employees who wish to maintain or improve their level B and C oral communication skills in French as a second language (FSL).
• French Course (web conferencing) – Beginner-Intermediate level (E227)  
  This French language course uses an innovative high quality video web conferencing service which has been proven an ideal alternative to classroom courses when distance is an issue.
• French Immersion Week (B102)  
  This week-long French immersion course offers a series of classroom activities, conversational practice groups, field trips (pending availability) and informal assessments of French language skills.
• French Immersion Week – Intermediate Level (B004)  
  This week-long course expands on the foundations of the French language and serves as an opportunity to immerse participants at an intermediate level in the official language expectations of their current or future position.
• French Immersion Week for Beginners (B002)  
  This week-long course establishes the foundations of the French language and serves as an introduction for beginners who wish to take the first steps in meeting or preparing for the language requirements of their current or future position.
• French Language Maintenance Forum (B150)  
  This course provides professional development training and an opportunity to connect with the francophone community as a long-term language maintenance strategy.
• French Makes Sense 1 (FSL) (C185)  
  This online course (part 1 of 3) is targeted to true beginners who want to improve their listening comprehension, basic vocabulary and ability to distinguish and produce characteristic French sounds, rhythms and intonations.
• French Makes Sense 2 (FSL) (C186)  
  This online course (part 2 of 3) is targeted to true beginners by exploring the basics of grammar rules which shape the sounds of the French language.
• French Makes Sense 3 (FSL) (C187)  
  This online course (part 3 of 3) is targeted to true beginners by exploring how to express the most common and basic French phrases used in the work environment.
• Fundamentals 1: Introduction to Materiel Management (M704)   
  This introductory course provides the basic knowledge of the functional areas within materiel management.
• Fundamentals 1: Introduction to Procurement (M718)   
  This introductory course addresses the basic responsibilities through all phases of the procurement process.
• Fundamentals 1: Introduction to Real Property Management (M721)   
  This introductory course presents the context and expectations of real property management within the federal government by reviewing the relevant legislation, policies and standards.
• Fundamentals 1: Overview of Materiel Management (C233E)   
  This online course provides an overview of the materiel management functions and how they interrelate with the procurement and real property functions.
• Fundamentals 1: Overview of Procurement (C235E)   
  This course provides an overview of the procurement functions, the policies relevant to procurement and the roles and responsibilities of key players.
• Fundamentals 1: Overview of Real Property Management (C234E)   
  This course provides an overview of real property management within the federal government context.
• Fundamentals 2: Legal and Policy Environment for Procurement, Materiel Management and Real Property (M714)   
  This course provides an overview of the policies, laws, national and international agreements and ongoing government initiatives related to PMMRP frameworks.
• Fundamentals 2: PMMRP Knowledge Tool and Job Aid (C137E)   
  This online course introduces the instruments that make up the legal and policy environment for the PMMRP functions of the federal government and provides an overview of related policies, laws, domestic and international agreements and ongoing government initiatives.
• Fundamentals 3: The Machinery of Government and Life Cycle Asset Management (M716)   
  This course explores how the government establishes and funds its priorities, responds to policy imperatives and management initiatives and delivers on its mandate in relation to the management of assets.
• Fundamentals of Budget Formulation and Control (F002)   
  This course demonstrates how to prepare a detailed work plan, transform this plan into an operating budget and control expenditures against an approved budget.

G

• Gambits 1: Openers (ESL) (C111)  
  This online activity encourages the use of English expressions to help participants overcome awkwardness and initiate conversations more openly.
• Gambits 2: Links (ESL) (C112)  
  This online activity introduces English expressions that allow for a better flow and direction when proposing ideas, changing subjects or introducing digressions into everyday conversations.
• Gambits 3: Responders, Closers and Inventory (ESL) (C113)  
  This online activity presents a collection of valuable English expressions that will help participants to respond more confidently when spoken to and to bring conversations to a satisfactory close.
• GEN: Global Engagement Network Program (F201)  
  This international leadership development program brings together public sector leaders from Canada and the Netherlands to develop the understanding, strategies and competencies needed to lead in a complex global environment.
• Get to the TOP: Familiarization with the Test of Oral Proficiency (TOP) in English as a Second Language (L505)  
  This course familiarizes participants with the Public Service Commission's second language evaluation Test of Oral Proficiency (TOP) in English.
• Get to the TOP: Familiarization with the Test of Oral Proficiency (TOP) in French as a Second Language (L506)  
  This course familiarizes participants with the Public Service Commission's second language evaluation Test of Oral Proficiency (TOP) in French.
• GIFT French Grammar at Your Own Pace (FSL) (C116)  
  This online activity allows all levels of learners to improve their French grammar through an assortment of exercises and charts, a French-English lexicon, detailed explanations of grammar rules and helpful hints.
• Government Planning, Budgeting, Reporting and Evaluation Cycle (F112)  
  This course provides the fundamental knowledge and a basic understanding of the series of events that constitute the financial management life cycle in the federal government.
• Grammaire-minute (FSL) (C182)  
  This online set of interactive grammar modules helps participants to learn and revise problematic French grammar rules through the review of short theoretical explanations, examples, exercises and answer keys.
• Green Procurement (C215E)    
  This online course introduces the Policy on Green Procurement and provides detailed strategies for applying its principles throughout the procurement process.
• Greeting Visitors in French (B187)  
  This course provides rudimentary instruction on the basics of how to greet and welcome visitors politely, appropriately and professionally when using French as a second language (FSL).

H

• Having Difficult Conversations (G131)  
  This workshop provides managers with an opportunity to develop the skills necessary to better manage difficult conversations with empathy and influence towards reaching common and practical goals.
• How Ottawa Works (G203)     
  This course explores how government works with the help of guest speakers and the analysis of current legislation.
• How the European Union Works (G101)   
  This program for public service leaders explores the EU machinery and how the EU's interests intersect with Canada's international interests.
• How Washington Really Works (Z114)  
  This course outlines how the U.S. political, legislative and regulatory systems work to advance Canadian interests.
• How Washington Really Works for Senior Leaders (Z131)  
  This custom designed course outlines how the U.S. political, legislative and regulatory systems work to advance Canadian interests from the perspective of Associate Deputy Ministers.
• Human Resources Planning (P702)  
  This course explores the fundamentals of HR planning, setting priorities, initiating strategies and taking action from an HR perspective in the federal public service.

I

• Idioms 1 (ESL) (C120)  
  This online tool provides an introduction to everyday idiomatic expressions in English with tests and answer keys.
• Idioms 2 (ESL) (C121)  
  This online tool complements Idioms 1 with additional everyday idiomatic expressions in English, tests and answer keys.
• Improving Listening Skills (T022)  
  This course breaks down the selective listening process into understandable parts where participants are taught how to control distractions, concentrate on the message and interpret messages as they listen.
• Independent Project Review: Methodology and Approach (I735)  
  This course explores the Treasury Board Secretariat's Independent Project Review Program which was developed as an actionable step to address the primary causes and frequency of issues leading to the failure of IT-enabled business projects.
• Informal Discussion in the Appointment Process (P107)    
  This course explains the appointment process and helps managers to increase their comfort level in conducting informal discussions with employees.
• Information Management: Assessment and Evaluation (I210)  
  This course examines the roles, responsibilities and methods used to assess and measure organizational capacity and readiness related to information management.
• Information Management: Environment and Vision in the Government of Canada (I110)   
  This course examines the strategic role, principles and infrastructure of government information management (IM) systems.
• Information Management: Legal and Policy Framework (I120)   
  This course provides an overview of IM legislation, policies and the roles and responsibilities of key decision makers within the federal government context.
• Instructional Design of a Learning Activity (V706)  
  This course explains how to design and develop quality learning activities that apply established learning principles, methods and objectives.
• Integrated Planning in the Public Service: An Overview (T188)    
  This course supports the development of integrated plans by capturing the relevance of integrated planning, its components and its implications for middle managers and supervisors with operational responsibilities.
• Intensive French as a Second Language - Module 1 (B129)  
  This first of five independent modules is part of an intensive three-week series that establishes the foundations of the French language and serves as an introduction and review for learners who wish to take steps towards acquiring or maintaining their desired language levels in French as a second language (FSL).
• Intensive French as a Second Language - Module 2 (B130)  
  This second of five independent modules is part of an intensive three-week series that establishes the foundations of the French language and serves as an introduction and review for learners who wish to take steps towards acquiring or maintaining their desired language levels in French as a second language (FSL).
• Intensive French as a Second Language - Module 3 (B131)  
  This third of five independent modules is part of an intensive three-week series that establishes the foundations of the French language and serves as an introduction and review for learners who wish to take steps towards acquiring or maintaining their desired language levels in French as a second language (FSL).
• Intensive French as a Second Language - Module 4 (B166)  
  This fourth of five independent modules is part of an intensive three-week series that establishes the foundations of the French language and serves as an introduction and review for learners who wish to take steps towards acquiring or maintaining their desired language levels in French as a second language (FSL).
• Intensive French as a Second Language - Module 5 (B182)  
  This fifth of five independent modules is part of an intensive three-week series that establishes the foundations of the French language and serves as an introduction and review for learners who wish to take steps towards acquiring or maintaining their desired language levels in French as a second language (FSL).
• Interactive Reading in French (B104)  
  This course provides participants with an opportunity to explore fresh ideas through reading, reflection and discussion with the objectives of practicing confident reading in French as a second language (FSL) and maintaining their skill level.
• Internal Audit Orientation Workshop (A705)  
  This orientation workshop provides concrete applications and small group exercises with an overview focus on auditing within the federal government.
• Internal Policy Development (T724)  
  This course provides a framework for developing internal policies with a specific focus on administrative policies.
• Interpersonal Communication Skills (P607)    
  This course explains how to convey a clear message using active communication and how to check whether recipients have understood that message through their verbal and non-verbal cues.
• Introduction to Business Process Redesign (G307)     
  This course allows participants to learn how to simplify an organization's processes and improve operations.
• Introduction to Commodity Management (C279)  
  This introductory course provides an overview of a modern commodity management approach to managing procurement activities by exploring its benefits, functions and governance processes.
• Introduction to Employment Equity and Diversity (P720)     
  This introductory course explores the issues, organizational requirements and legal obligations related to the implementation of the Employment Equity Act.
• Introduction to Fleet Management (C281)  
  This introductory course explores the common guidelines, policies and best practices for the management of vehicles within the federal fleet.
• Introduction to Human Resources (P001)     
  This introductory course outlines the HR management disciplines, the interrelationship between HR specialties and the roles and responsibilities of key HR stakeholders.
• Introduction to Official Languages (P714)   
  This introductory course examines the Official Languages Act, its regulations and the fundamental principle of linguistic equality.
• Introduction to Personal Learning Plans (C230E)  
  This online course introduces the key elements of personal learning plans and includes a section for managers on the importance of these plans, how to prepare them and how to put learning into action.
• Introduction to Public Policy Development (T718)  
  This introductory course provides the tools and reference materials needed to stay abreast of government policies and encourages participants to share their knowledge of the policy development field.
• Introduction to Regulating (R001)  
  This introductory course provides an overview of the different aspects of the regulation process including the requirements for the development, implementation, evaluation and review of federal regulations under the CDSR.
• Investigating Harassment Complaints (T703)    
  This course examines relevant Treasury Board policies and demonstrates how to recognize potential harassment situations, prepare an investigation, conduct interviews, analyze data and present the findings of a harassment investigation.

K

• Keeping in TOWE: Preparing for the SLE-Test of Written Expression in English as a Second Language - B Level English (E383)  
  This workshop helps to familiarize participants with the Public Service Commission's SLE-Test of Written Expression (TOWE) at the B level in English as a second language (ESL) by reviewing relevant material, sharing practical hints and discussing test-taking strategies.
• Keeping in TOWE: Preparing for the SLE-Test of Written Expression in English as a Second Language - C Level English (E384)  
  This workshop helps to familiarize participants with the Public Service Commission's SLE-Test of Written Expression (TOWE) at the C level in English as a second language (ESL) by reviewing relevant material, sharing practical hints and discussing test-taking strategies.

L

• L'essentiel de la communication (FSL) (C184)  
  This online tool focuses on essential communication functions and related expressions through the use of themes and practical scenarios which allow participants to review common French expressions used in everyday situations.
• La grammaire « C » facile! (FSL) (C172)  
  This online tool presents essential grammar themes where the participant can practice written and spoken French and perform self-evaluations to determine their proficiency level.
• Labour Relations for Human Resources Advisors (P703)  
  This course explores management rights, limitations to the collective bargaining process, interpreting collective agreements, strikes, mediation, grievances and termination of employment mechanisms in the context of the Public Service Modernization Act (PSMA).
• Labour Relations for Non-Specialist Human Resources Advisors (P220)  
  This course provides knowledge of the legislation, regulations, policies, collective agreements, principles and practices used on a daily basis by labour relations specialists.
• Language Maintenance and Acquisition Cycle (ESL/FSL) (C248)  
  This self-directed online learning product guides participants through self-evaluations, suggests appropriate language activities and provides guidance in the preparation of a personal language learning plan.
• Language Maintenance in French Second Language - Level B (B183)  
  This one-week intensive course enables participants who have already obtained their level B oral proficiency to maintain, reinforce and enrich their abilities in French as a second language (FSL).
• Language Maintenance in French Second Language - Level C (B185)  
  This one-week intensive course enables participants who have already obtained their level C oral proficiency to maintain, reinforce and enrich their abilities in French as a second language (FSL).
• Leadership Through Values and Ethics (D102)   
  This course is grounded in policy planning and decision making and provides hands-on connections to help participants integrate values and ethics into their daily activities.
• Leadership: Reflection and Action (G305)   
  This course offers a comprehensive program aimed at reflecting on and developing the practice of leadership so that executives and senior managers can achieve their leadership goals more effectively.
• Leading a Diverse Workforce for Supervisors (D103)  
  This foundational leadership course provides participants with an opportunity to explore emotional intelligence and diversity leadership competencies required to lead teams.
• Leading Diversity for Managers: Vision and Action (G114)   
  This course explores diversity concepts and encourages participants to reflect on personal experiences, share their knowledge and implement strategies to promote diversity in their workplace.
• Leading for Results: Exploring Servant Leadership (G306)  
  This foundational leadership development course is based on the servant-leader philosophy and offers managers an opportunity to explore its application in the public service.
• Leading in Times of Crisis (Z118)  
  This course explores the issues related to the human side of crises with the assumption that leadership is about responding to human needs, emotions and behaviours.
• Leading Policy Development (G106)  
  This course allows participants to better understand and further develop their leadership competencies in leading policy.
• Leading Scientific Teams (G100)  
  This course provides participants with an opportunity to develop their leadership competencies in the federal science and technology (S&T) work environment and to become more aware of their leadership style and its impact on their teams.
• Leading Strategically: Shaping the Future of a Modernized Public Service (P113)  
  This course enriches the knowledge and encourages the reflection and discussion needed to enhance the role of managers in helping to shape a modernized work environment.
• Leading Transitions (S208)   
  This course equips senior leaders with the ability to deal with the human dimension challenges brought about by the implementation of the public service renewal agenda.
• Learning to Lead Peer Coaching Groups (L116)    
  This course provides the necessary skills to facilitate and lead peer coaching groups.
• Linking Program Resources to Results (T191)   
  This course provides participants with a basic understanding of the main components of the Policy on Management, Resources and Results Structures (MRRS) and the pivotal role it plays in the expenditure management system by linking program resources to results.

M

• Managing a Meeting (C332E)  
  This online course offers suggested actions and practical tools for managing meetings effectively, whether for planning sessions, project reviews, problem solving or information sharing.
• Managing Employee Performance: An Interactive Expert Panel Discussion (G130)  
  This workshop provides an opportunity to address employee performance issues through dialogue and discussion with a panel of experts from within the Public Service of Canada.
• Managing Government Information Throughout its Life Cycle (I220)  
  This course outlines the government information management (IM) life cycle and presents its many stages including analysis of needs, identification of requirements, implementation and maintenance.
• Managing Grants and Contributions (F405)    
  This course explains how to design, administer and manage grants and contributions programs in the federal government context.
• Managing Harassment Complaints (T704)    
  This course provides the knowledge and skills required to manage harassment complaints in accordance with the appropriate policies.
• Managing Human Performance (G215)  
  This course explains how to apply a coaching conversation approach to establish positive relationships and to meet performance objectives.
• Managing Public Funds (G243)   
  This course uses case studies and practical exercises to explain the priority setting, resource planning and budget allocation processes in the federal government.
• Managing the Contract for Services (M404)    
  This course provides the knowledge and practical skills needed to manage a contract for services.
• Mediating Conflict (T905)   
  This course examines how to deal with conflicts rationally and fairly by using feedback and observational techniques.
• Mini-épisodes : Une saison au ministère de l'habitation (FSL) (C214)  
  This online series of short film episodes aims to improve French comprehension for participants at the intermediate to advanced levels by telling the story of employees working in a fictitious government department.
• Mot à mot (FSL) (C157)  
  This online dictation tool allows participants to practice listening and writing skills pertaining to work situations and is intended to be used to maintain proficiency levels B and C in French or as a complementary part of the FSL program.

N

• Navigating Through Change (E236)  
  This workshop will help participants better understand how change can impact individuals and their workplace.
• Negotiating Skills (T006)     
  This course presents the entire negotiation process from planning to the signing of a negotiated final agreement.

O

• Occupational Health and Safety (D002E)  
  This online course provides employees with an overview of their roles and responsibilities under the Canada Labour Code as well as the guidelines for workplace OHS committees and representatives.
• Operational Standard for Business Continuity Planning (T726)   
  This course provides a detailed overview of the requirements of BCP within the federal government with an emphasis on the roles and responsibilities of key stakeholders.
• Organization and Classification: An Overview for Managers (P909)    
  This course provides a practical overview of the classification system, the fundamentals of organizational design, work descriptions and addressing employee concerns.
• Organization and Classification: Tools and Methods - Part 1A (P911)  
  This course (part 1A) provides an overview of OC rules and the roles and responsibilities of the key stakeholders.
• Organization and Classification: Tools and Methods - Part 1B (P912)  
  This course (part 1B) examines on-site interviews, relativity studies and the writing of rationales and grievances for OC programs.
• Organization and Classification: Tools and Methods - Part 2 (P916)   
  This course (part 2) examines the chairing of a classification committee, classification grievances and organizational design for OC programs.
• Organizational Capacity, Project Complexity and Risk Assessments (I734)    
  This course provides contextual information about the Organizational Project Management Capacity Assessment (OPMCA) tool, the Project Complexity and Risk Assessment (PCRA) tool and Treasury Board policies governing investment planning and the management of projects.
• Orientation and Integrated Planning: Understanding Your Business (P200)  
  This orientation course presents new HR advisors with the basic elements and disciplines of HR management in the public service.
• Orientation for Assistant Deputy Ministers (G221)  
  This orientation course is designed to strengthen the strategic leadership capabilities of ADMs through the discussion of best practices and exemplary behaviours and by examining the role of the government's strategic management agenda.
• Orientation to Classification for Non-Specialist Human Resources Advisors (P205)  
  This orientation course provides non-specialist HR advisors with the basic knowledge of OC principles including organizational design, work description format, the job evaluation process and the grievance procedure.
• Orientation to Classification for Non-Specialists (P910)   
  This orientation course outlines how to write and evaluate work descriptions using current classification standards as well as how to participate as a rating member on a classification evaluation committee.
• Orientation to Contracting and Acquisition for the Non-Specialist (M712)   
  This orientation course exposes non-specialists to the requirements of contracting in the federal government.
• Orientation to Financial Management (F007)   
  This orientation course provides the basic knowledge needed for modern comptrollership and financial management in the federal government.
• Orientation to Government Communications (I712)  
  This orientation course combines traditional and experiential learning techniques to provide new communicators with a thorough understanding of the Communications Policy of the Government of Canada.
• Orientation to the Public Service (E131)  
  This orientation program welcomes new employees into the public service and helps them to understand their role as public servants.
• Outil d'autoévaluation pour l'interaction orale en anglais (ESL) (C166)  
  This self-assessment tool assists in the evaluation of five aspects of oral competency in English: listening, conversing, oral production, communication strategies and language quality.
• Outil d'offre active et de prestation de service (ESL) (C237)  
  This online tool provides participants with the ability to read, hear and practice the common phrases in English used to address English-speaking clients, as well as to further their knowledge of the Official Languages Act by completing quiz-based questions.

P

• Parler pour apprendre – Offered by the NCR (FSL) (C176)  
  This eight-week part-time course targets participants who have already achieved a B or C level in the Public Service Commission's oral interaction competency test.
• Parliamentary Committee Appearances for Assistant Deputy Ministers (Z124)  
  This half-day seminar provides an excellent opportunity for new and experienced Assistant Deputy Ministers (ADMs) to practice and improve their skills as presenters as well as review their roles and responsibilities when appearing before Parliamentary committees.
• Parliamentary Committee Appearances for Deputy Ministers (Z125)  
  This half-day seminar offers a forum for Deputy Ministers to discuss how to best address questions from Parliamentary committees and provides hands-on training as facilitated by a professional presentation trainer.
• Parliamentary Committee Appearances for Heads of Federal Agencies (Z128)  
  This half-day seminar offers Heads of Federal Agencies a forum for discussion on how to address questions from Parliamentary committees and provides hands-on training as facilitated by a professional presentation trainer.
• Parliamentary Committee Appearances for Senior Managers (Z136)  
  This half-day seminar provides an excellent opportunity for new and experienced senior managers to develop their skills as presenters as well as to review their roles and responsibilities in preparation for Parliamentary committee appearances.
• Parlons travail: Virtual Oral Communication Workshops – C Level (FSL) (C206)  
  Led by a language training specialist, these workshops will help participants maintain their level C proficiency in a small group setting, by speaking about a variety of topics relevant to all public servants.
• Part-time Afternoon French as a Second Language for Beginners - Level 1 (B328)  
  This part-time afternoon course for beginners (level 1) encourages the use of different language tasks to acquire basic oral, written and reading skills in French as a second language (FSL).
• Part-time Afternoon French as a Second Language for Beginners - Level 2 (B329)  
  This part-time afternoon course for beginners (level 2) encourages the use of different language tasks to acquire basic oral, written and reading skills in French as a second language (FSL).
• Part-time Afternoon French as a Second Language for Beginners - Level 3 (B330)  
  This part-time afternoon course for beginners (level 3) encourages the use of different language tasks to acquire basic oral, written and reading skills in French as a second language (FSL).
• Part-time Daytime French Classes (B338)  
  This part-time daytime series features 24 weeks of French as a second language (FSL) instruction that aims to increase competence and confidence when performing job-related tasks in a French working environment.
• Part-time English as a Second Language Courses Placement Interview (E360)  
  This pre-course placement interview helps to assess each participant's oral proficiency in English as a second language (ESL).
• Part-time Evening French Classes (B448)  
  This part-time evening series features 28 weeks of French as a second language (FSL) instruction that aims to increase competence and confidence when performing job-related tasks in a French working environment.
• Paving the Way: Values and Ethics Foundations for Employees (C255E-2)  
  This online course explores the foundational concept of values and ethics and deals with conflicts of interest, ethical dilemmas and issues of accountability.
• Phonology Series - Intonation (ESL) (C194)  
  This online resource enables participants to focus on the correct intonation in English through analysis, comparison and practice with diagrams, drills and examples.
• Phonology Series - Rhythm and Unstress (ESL) (C195)  
  This online resource enables participants to improve their spoken English by learning to understand and pronounce stressed and unstressed words and phrases.
• Phonology Series - Sound Production: (C197)  
  This online resource enables participants to correctly produce the two [th] sounds in English and provides clear descriptions of how they can produce these sounds at the beginning, middle and end of words.
• Phonology Series - Sound Production: [h] (ESL) (C196)  
  This online resource provides clear descriptions and informative examples of how learners can successfully produce or avoid the [h] sound in English by using specific speaking techniques.
• Planning for Retirement (D001)  
  This course provides pertinent information and insight into financial and non-financial issues related to retirement from the Public Service of Canada.
• Pouvoir donner son opinion (FSL) (C170)  
  This online tool presents questions of opinion where the participant is asked to listen, analyze and answer questions and perform self-evaluations to determine their proficiency level in French.
• Practice of Supervision Workshop (G125)  
  This workshop explains how to better apply a variety of supervisory theories, techniques and tools that are used in the federal public service.
• Préparation à l'évaluation du français langue seconde : Compréhension de l'écrit 1 et 2 (FSL) (C294)  
  This online handbook contains new practice exercises for reading comprehension in French which follow the Public Service Commission's new Second Language Evaluation (SLE) Test of Reading Comprehension.
• Préparation à l'évaluation du français langue seconde : Expression écrite et compréhension de l'écrit (FSL) (C258)  
  These online exercises have been developed as timed and non-timed practice tests that follow the same pattern and conditions as the official language evaluations.
• Preparation for the English as a Second Language Evaluation: Reading Comprehension 1 and 2 (ESL) (C296)  
  This online handbook contains new practice exercises for reading comprehension in English which follow the Public Service Commission's new Second Language Evaluation (SLE) Test of Reading Comprehension.
• Preparation for the English as a Second Language Evaluation: Writing and Reading (ESL) (C256)  
  These online exercises in English have been developed as timed and non-timed practice tests that follow the same pattern and conditions as the official language evaluations.
• Preparation for the Second Language Evaluation: Oral Proficiency - B Level English (L502)  
  This course prepares participants who are seeking a level B in the Public Service Commission's oral proficiency test in English as a second language (ESL).
• Preparation for the Second Language Evaluation: Oral Proficiency - B Level French (L504)  
  This course prepares participants who are seeking a level B in the Public Service Commission's oral proficiency test in French as a second language (FSL).
• Preparation for the Second Language Evaluation: Oral Proficiency - C Level English (L501)  
  This course prepares participants who are seeking a level C in the Public Service Commission's oral proficiency test in English as a second language (ESL).
• Preparation for the Second Language Evaluation: Oral Proficiency - C Level French (L503)  
  This course prepares participants who are seeking a level C in the Public Service Commission's oral proficiency test in French as a second language (FSL).
• Preparing a Business Case (C220)    
  Using a case-study approach, this course presents the objectives, steps and elements needed to prepare a viable business case.
• Preparing for Interviews and Written Tests Workshop (B164)  
  This workshop highlights the primary factors that will prepare candidates in making an impact on evaluation committees and in meeting expectations when answering questions.
• Preparing for Selection Interviews (P609)   
  This course highlights the importance of being prepared for formal tests and interviews, how to properly interpret job opportunity notices and the role of the statement of merit criteria.
• Preparing Treasury Board Submissions and Cabinet Documents (F708)   
  This course examines decisions, memoranda and submissions to Treasury Board as well as the selection and application of appropriate analytical techniques.
• Principles and Practices of Labour Relations for Supervisors and Managers (G244)    
  This course examines the dynamics of modern labour relations from dispute resolution to joint problem-solving.
• Productive Teamwork (T413)  
  This course provides the tools and techniques needed to establish new teams, work in existing teams and deal with issues that affect team productivity.
• Professional Writing for Internal Auditors (A708)  
  This course offers practical lessons on how to write administrative correspondence that will inform, persuade or make recommendations in a structured and simplified manner.
• Project Management (R901)   
  This course presents a work framework based on international standards and Treasury Board policies that addresses themes such as project risk, criteria for project success/failure and project leadership.
• Project Planning and Control: Techniques and Tools (R710)  
  This course presents proven techniques and strategies for planning, scheduling and controlling project activities.
• Providing Feedback from a Coaching Perspective (L122)   
  This course explores the fundamentals of providing effective feedback from a coaching perspective and introduces various coaching tools that will enhance the impact of feedback-oriented conversations.
• Public Consultations and Citizen Engagement (T418)   
  This course helps to facilitate the policy development and public consultation processes by examining how to better understand stakeholders' issues.
• Public Engagement Project Series (B179)   
  This series of workshops, organized as part of the Public Policy Forum's (PPF) Public Engagement Project, provides officials from governments across the country with the knowledge and skills needed to begin designing, implementing and leading their own public engagement processes.
• Public Events Management (T723)  
  This course presents a five-step approach to managing public events through research, planning, development, delivery and evaluation.
• Public Opinion Research (T717)  
  This course explores when and how to use surveys and focus groups as well as how to interpret public opinion results.
• Public Service Resourcing System (PSRS) (C198E)    
  This online course outlines the processes, procedures and functionalities of the PSRS, including how to conduct searches, refer screened job applications and use the system as a communications tool with applicants.

R

• Records Management (I001)   
  This course provides an overview of the management, organization, control and disposal of government records.
• Regulatory Performance Measurement and Evaluation (R003)     
  This course provides the knowledge and skills needed to oversee the design of a sound performance measurement and evaluation framework.
• Risk-Based Audit Planning (A704)  
  This course examines the factors that influence risk and long-term audit planning within the federal government context.
• Roles and Accountabilities of Boards and Board Members (Z129)  
  This course outlines what it means to be a director of a Crown corporation and explains corporate governance expectations and federal best practices.

S

• Second Language Evaluation (SLE) Preparation: Oral - B Level French (B106)  
  This course serves as an intensive practice session that aims at preparing candidates for their SLE interview for level B in French speaking.
• Second Language Evaluation (SLE) Preparation: Oral - C Level French (B107)  
  This course serves as an intensive practice session that aims at preparing candidates for their SLE interview for level C in French speaking.
• Second Language Placement Interview for Part-time French Language Training (B168)  
  This pre-course placement interview helps to assess each participant's oral proficiency and past learning experience in French as a second language.
• Self-assessment Tool for Oral Interaction in French (FSL) (C188)  
  This self-assessment tool assists in the evaluation of five aspects of oral competency in French: listening, conversing, oral production, communication strategies and language quality.
• Service Excellence for Citizens (T178)   
  This course explores the principles and practices of meeting the needs of clients and providing service excellence to Canadians.
• Service Excellence for Colleagues (T198)   
  This course enables public servants who offer internal services to improve their service delivery skills and knowledge in order to more effectively meet the needs of their internal clients and colleagues.
• Service Standards Lifecycle Management (T177)     
  This course presents a systematic approach for developing service standards and assessing client satisfaction against established standards.
• Soaring Beyond the 'Deck': Presentations with Impact (Z135)   
  This workshop introduces the strategies and tools needed to design presentations with impact that focus on creating important yet memorable messages.
• Sons du français et de l'anglais (FSL) (C117)  
  This practical online reference tool presents the primary sounds found in spoken language, on their own and within the context of spoken phrases.
• Sounds of French and English (ESL) (C114)  
  This practical online reference tool presents the primary sounds found in spoken language, on their own and within the context of spoken phrases.
• Speaking to Learn I - B Level English (E341)  
  This course is offered to public servants who wish to maintain and improve their level B oral communication skills in English as a second language (ESL).
• Speaking to Learn I - B Level English (Web Conferencing) (E241)  
  This Web conferencing course is offered to public servants who wish to maintain and improve their level B oral communication skills in English as a second language (ESL).
• Speaking to Learn I - B Level French (E340)  
  This course is offered to public servants who wish to maintain and improve their level B oral communication skills in French as a second language (FSL).
• Speaking to Learn I - B Level French (Web Conferencing) (E240)  
  This Web conferencing course is offered to public servants who wish to maintain and improve their level B oral communication skills in French as a second language (FSL).
• Speaking to Learn I - C Level English (E343)  
  This course is offered to public servants who wish to maintain and improve their level C oral communication skills in English as a second language (ESL).
• Speaking to Learn I - C Level English (Web Conferencing) (E243)  
  This Web conferencing course is offered to public servants who wish to maintain and improve their level C oral communication skills in English as a second language (ESL).
• Speaking to Learn I - C Level French (E342)  
  This course is offered to public servants who wish to maintain and improve their level C oral communication skills in French as a second language (FSL).
• Speaking to Learn I - C Level French (Web Conferencing) (E242)  
  This Web conferencing course is offered to public servants who wish to maintain and improve their level C oral communication skills in French as a second language (FSL).
• Speaking to Learn II - B Level English (E345)  
  This course is offered to public servants who have completed Speaking to Learn I and who wish to maintain and improve their level B oral communication skills in English as a second language (ESL).
• Speaking to Learn II - B Level English (Web Conferencing) (E245)  
  This Web conferencing course is offered to public servants who have completed Speaking to Learn I and who wish to maintain and improve their level B oral communication skills in English as a second language (ESL).
• Speaking to Learn II - B Level French (E344)  
  This course is offered to public servants who have completed Speaking to Learn I and who wish to maintain and improve their level B oral communication skills in French as a second language (FSL).
• Speaking to Learn II - B Level French (Web Conferencing) (E244)  
  This Web conferencing course is offered to public servants who have completed Speaking to Learn I and who wish to maintain and improve their level B oral communication skills in French as a second language (FSL).
• Speaking to Learn II - C Level English (E347)  
  This course is offered to public servants who have completed Speaking to Learn I and who wish to maintain and improve their level C oral communication skills in English as a second language (ESL).
• Speaking to Learn II - C Level English (Web Conferencing) (E247)  
  This Web conferencing course is offered to public servants who have completed Speaking to Learn I and who wish to maintain and improve their level C oral communication skills in English as a second language (ESL).
• Speaking to Learn II - C Level French (E346)  
  This course is offered to public servants who have completed Speaking to Learn I and who wish to maintain and improve their level C oral communication skills in French as a second language (FSL).
• Speaking to Learn II - C Level French (Web Conferencing) (E246)  
  This Web conferencing course is offered to public servants who have completed Speaking to Learn I and who wish to maintain and improve their level C oral communication skills in French as a second language (FSL).
• Speaking to Learn III - B Level English (E349)  
  This course is offered to public servants who have completed Speaking to Learn I and II and who wish to maintain and improve their level B oral communication skills in English as a second language (ESL).
• Speaking to Learn III - B Level English (Web Conferencing) (E249)  
  This Web conferencing course is offered to public servants who have completed Speaking to Learn I and II and who wish to maintain and improve their level B oral communication skills in English as a second language (ESL).
• Speaking to Learn III - B Level French (E348)  
  This course is offered to public servants who have completed Speaking to Learn I and II and who wish to maintain and improve their level B oral communication skills in French as a second language (FSL).
• Speaking to Learn III - B Level French (Web Conferencing) (E248)  
  This Web conferencing course is offered to public servants who have completed Speaking to Learn I and II and who wish to maintain and improve their level B oral communication skills in French as a second language (FSL).
• Speaking to Learn III - C Level English (E351)  
  This course is offered to public servants who have completed Speaking to Learn I and II and who wish to maintain and improve their level C oral communication skills in English as a second language (ESL).
• Speaking to Learn III - C Level English (Web Conferencing) (E251)  
  This Web conferencing course is offered to public servants who have completed Speaking to Learn I and II and who wish to maintain and improve their level C oral communication skills in English as a second language (ESL).
• Speaking to Learn III - C Level French (E352)  
  This course is offered to public servants who have completed Speaking to Learn I and II and who wish to maintain and improve their level C oral communication skills in French as a second language (FSL).
• Speaking to Learn III - C Level French (Web Conferencing) (E252)  
  This Web conferencing course is offered to public servants who have completed Speaking to Learn I and II and who wish to maintain and improve their level C oral communication skills in French as a second language (FSL).
• Speed Reading (C337E)  
  This online course teaches speed reading skills and how to use and practice them at home and in the workplace.
• Staffing for Staffing Assistants (P803)   
  This course develops the knowledge and skills needed to ensure compliance with the legislative and administrative requirements governing the staffing process.
• Staffing for Staffing Specialists - Part I (P801)  
  This course (part I of II) provides staffing specialists with an opportunity to acquire the knowledge and skills associated with legislative, administrative and values-based decision-making frameworks.
• Staffing for Staffing Specialists - Part II (P802)  
  This course (part II of II) provides staffing specialists with an opportunity to further develop their knowledge and skills associated with the legislative, administrative and values-based decision-making frameworks.
• Staffing: A Resourcing Tool for Managers (P901)    
  This course provides the knowledge and skills necessary to manage the staffing process in the context of human resources (HR) responsibilities under the PSEA.
• Strategic Financial Management Series: Expectations Seminar (F115)  
  This seminar introduces FI-03s and FI-04s to leaders' expectations towards the finance community and provides them with an opportunity to discuss any concerns related to those expectations.
• Strategic Financial Management Series: Risk Workshop (F117)  
  This workshop, designed for FI-03s and FI-04s, addresses risk management implications and responsibilities.
• Strategic Financial Management Series: Strategic Relationships for Financial Managers Seminar (T196)  
  This seminar features effective methods that can be used by finance specialists at the FI-03 and FI-04 levels to create and maintain strategic relationships with members of the financial community, as well as with non-finance and central agency colleagues.

T

• Teaching Techniques for Occasional Trainers (V707)    
  This course provides occasional trainers with an opportunity to prepare and present short training sessions along with receiving constructive feedback on their techniques.
• Telephone Gambits (ESL) (C115)  
  This online activity focuses on the type of language needed to conduct telephone conversations in English in a confident manner, to control the flow of the discussion and to reduce misunderstandings.
• That's Life (ESL) (C159)  
  This online activity uses illustrations and sounds to help participants develop listening skills and the ability to choose English expressions that are appropriate in real-life social situations.
• The Core of Change Management (E237)  
  This workshop provides a comprehensive guide to leading a change project, including engaging employees throughout the process to achieve results.
• The Solicitation Process (M004)   
  This course provides an overview of the RFP process and summarizes the preparation and management of an RFP and related activities.
• Theories, Techniques and Tools of Supervision (G501)  
  This course provides an overview and practical application of the theories, techniques and tools of supervision.
• Total Recall (ESL) (C158)  
  This online tool enables participants to recall and test their knowledge of the B level English objectives found in the seven books of the Interface Canada learning guide.

U

• Understanding and Applying Strategic Communications (T712)  
  This course presents established models and tools for managing strategic communications and uses lectures, discussions, exercises and case studies to develop practical approaches to understanding communications strategy.
• Understanding the Government Environment and its Impact on Crown Corporations (Z115)  
  This course provides an overview of how the federal government is organized, the roles of Parliament, ministers and departments and the impact of the expenditure management and budgetary processes on Crown corporations.

V

• Virtual Language Training Centre: French as a Second Language - Levels A and B (FSL) (C217)  
  The Centre is divided into four virtual training rooms which provide access to valuable reference tools that are conducive to learning French as a second language (FSL) at the A and B levels.

W

• Web Accessibility Standard for the Government of Canada (T710)  
  This course outlines federal standards and guidelines on Web accessibility and emphasizes the requirements, roles and responsibilities for compliance with this standard.
• Who We Work For (C218E-2)  
  This online course examines the functions and the organizational relationships between Parliament, the Government of Canada and the federal public service.
• Words in Play (ESL) (C174)  
  This set of online word puzzles is designed to review and reinforce vocabulary, spelling and grammar in English for beginner to advanced levels.
• Workforce Management (P013)   
  This course allows participants to learn the roles and responsibilities of everyone involved in a workforce management process and how to meet budgetary constraints and assess their impact, as well as how to make and communicate staffing decisions.
• Workforce Management: Train the Trainer (P022)  
  This course provides trainers, with experience in human resources and workforce management, with the knowledge required to teach the course Workforce Management (P013) in their own organization. Participants will also acquire effective delivery skills and tools.

• Workplace Stress and Strategies (T601)  
  This course explores the three major themes surrounding stress management in the workplace and introduces strategies to help manage stress related issues.
• Write Right (ESL) (C164)  
  This online tool is comprised of 325 sentences for error analysis and allows participants to practice their English writing and editing skills in a timed mode, an untimed mode or as a random simulation exercise.
• Write This Down (ESL) (C153)  
  This online dictation tool allows participants to practice listening and writing skills pertaining to work situations and is intended to be used to maintain proficiency levels B and C in English or as a complementary part of the ESL program.
• Writing Agendas, Minutes and Records (T011)  
  This course demonstrates how to use practical strategies to prepare accurate agendas and minutes.
• Writing E-mails with Expertise (T603)  
  This course presents the step-by-step process from planning a message to sending it out using specialized software and electronic messaging technologies.
• Writing in Clear and Concise Language (T008)  
  This course offers practical lessons on how to write in a structured and simplified manner.
• Writing Performance Agreements for Managers (G133)  
  This workshop provides managers with an overview of the performance management process and assists in the development of clear and measurable performance agreements.
• Writing Professionally in English: Basic Skills (T009)  
  This course deals with the basics of writing in English, including spelling, grammar, punctuation, sentence structure and paragraph construction.
• Writing Professionally in French: Basic Skills (T005)  
  This course reviews the basics of writing in French, including spelling, grammar, punctuation, sentence structure and paragraph construction.
• Writing Reports Strategically (T015)    
  This course outlines the process and techniques needed to write precise, pertinent and complete reports and executive summaries oriented toward readability.
• Writing Targeted Briefing Notes (T034)    
  This course develops the skills and knowledge needed when writing targeted briefing notes to meet specific communication objectives.

Y

• Your Liability as a Regulator (Duty of Care) (R002)  
  This course introduces best practices for regulators and provides tools to minimize the risk of liability on the job and reduce any personal concerns to this effect.

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