Service Design in the Federal Government
Ottawa, Ontario
October 20, 2015 | 1:30 p.m. to 2:30 p.m. (EDT) | English with simultaneous interpretation in French
Growing demand for public sector innovation provides an opportunity to reimagine the way government services are designed. User-centered design or "design thinking," which uses structured ethnographic research and visual tools, is one way to generate new ideas based on a better understanding of users and context.
This session will present some of the ways forward-thinking governments can use new techniques like user-centered design to improve their services and explore their potential advantages and pitfalls. It will also provide examples that illustrate these innovative techniques.
Locations:
Available across Canada by webcast
Collaboration Lounge, Académie De-La-Salle, 373 Sussex Drive (entrance on Guigues Avenue), Ottawa, Ontario
Date:
October 20, 2015 | 1:30 p.m. to 2:30 p.m. (
EDT)
Speaker:
Ryan Hum, Strategic Designer and Data Scientist, Central Innovation Hub, Privy Council Office
Language:
English with interpretation in French
Cost:
No charge for learners
Audience:
This activity is designed for all federal public servants.
Information:
Henri Huard
Event Coordinator
Henri.huard@csps-efpc.gc.ca
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