Frequently Asked Questions

I am a new learner. How can I register for MyAccount?

If you are registering for a course with the School for the first time, and your organization is eligible for access to the MyAccount learning management system, contact the Client Contact Centre to set up your MyAccount profile.

There are three ways to do this:

• by telephone (Toll-free: 1‑866‑703‑9598; NCR: 819‑953‑5400; TTY: 819‑934‑6194)
• by faxing a completed course registration form (Toll-free: 1‑866‑944‑0454; NCR: 819‑953‑7953)
• by e-mailing the following mandatory information to info@csps-efpc.gc.ca
  
  
  • Surname
  • Given Name
  • Title
  • Classification
  • Section
  • Division
  • Branch
  • Department/Agency
  • Phone Number (work)
  • Fax Number (work)
  • Mailing Address (work)
  • City
  • Province
  • Postal Code
  • E-mail Address (work)
  • Language of Correspondence (English or French)

If your organization is not eligible for MyAccount, you can negotiate a corporate agreement with the School to provide access for your staff.

How do I log in to MyAccount?

Click on "Login" in the MyAccount section of the home page and on each page of our Web site. You will then be redirected to the login page where you may enter your username and password.

I forgot my username and password. What do I do?

If you have forgotten your username or password, go to the MyAccount page and click on Login. The next screen provides options to retrieve your username and password.

How do I register for a classroom course in MyAccount?

Once you have entered your username and password on the login page, you will be taken to the MyAccount home page. At the bottom of the page, in the "Search Learning Catalogue" section, select the "Advanced Search" option. Enter the title of the course you are looking for in the title bar.

For example, if you are interested in an English classroom course on contract management, enter "contract management" into the title search bar and limit your search to "Classroom – Instructor Led" in the "Delivery Type" field and "English" in the "Language" field. Next, click on "Search". You will be able to see the course title, version, delivery type, start and end date, session length, location, facility, language and price. If you click on the course title, you will see more information about the course, no-show rules, room and instructor details and learning materials.

If you want to register for the course, click on "Register" at the bottom of the page. The "Create a Request" page will appear on the screen. If all of the information is correct, click on "Confirm". Make sure that you indicate your method of payment on the next page and enter the requested information (orders without a method of payment will be cancelled after 48 hours). Review the details of your registration and click on "Order". For more information on how to register, contact the Client Contact Centre.

What do I do after I have registered for my course?

Classroom courses

After you have registered, you will receive confirmation by e-mail. Read the information in the e-mail carefully. If you have not received confirmation, contact the Client Contact Centre. You will not be admitted in the classroom if you have not received an official confirmation.

Online courses

Follow these steps to launch your online course in the School's online learning management system.

1. Log in to your MyAccount.
2. Click on the My Learning tab at the top of your MyAccount home page.
3. Select the online course you want to launch and click on Launch under the Actions column.

How do waiting lists work?

Our system allows you to add your name to three waiting lists at the same time for the same course given on various dates throughout the year. If an offering expires before you are offered a spot, your name will be removed from the waiting list for that offering.

If a spot opens up in a course for which your name is on a waiting list, you will receive an e-mail asking you to contact us to accept or decline the spot. The offer is valid for 72 continuous hours, including Saturdays, Sundays and holidays. After this period, the offer will be withdrawn automatically and passed on to the next learner on the waiting list. Accepting a spot in a course will cancel your registrations on waiting lists for the same course on future dates.

We cannot inform you of the maximum number of spots in a course or how many participants are on a waiting list.

What methods of payment does the Canada School of Public Service accept?

1. Financial codes

   If you work for a federal department or agency that has a corporate agreement with the School, you will have to provide the following three financial codes: the department code, the organization code and the reference code. Your department or agency's finance group or your administrative or financial officer can provide you with more information on these codes.

   1. The department code is a three-digit number used in the Government-wide Chart of Accounts. The code is used to identify the partnering recipient department involved in an interdepartmental settlement (IS).
   2. The organization code identifies the organization's departmental accounting office or responsibility centre.
   3. The reference code can be an invoice, commitment or contract number or financial coding block.

   These codes will enable the School to send an interdepartmental settlement to your department or agency's financial system, as an invoice.

   Without these codes, your registration will be cancelled after 48 hours.

2. Other methods of payment

   If you work for a Crown corporation or any other type of organization that does not provide financial codes, contact the Client Contact Centre for information about other methods of payment.

I would like to cancel my registration for a course, change the date or substitute it with another one. What do I do?

Please read the School's Cancellation and "No Show" Policy for information.

When will new course dates be posted?

Course offerings are generally posted 12 months in advance. New courses are also added to our catalogue on a regular basis. For more information, contact the Client Contact Centre. We encourage you to sign up for our e-Updates list to keep up to date on what's happening at the School.

What is the School doing to protect my privacy?

The School makes every effort to ensure that our employees and learners know what personal information is collected, how it is used and disclosed and what safeguards protect it. We publish information on our Web site, in particular the Terms and Conditions page, and make our policies readily available on request.

What happened to my learning record?

The MyAccount learning management system is populated with data migrated from legacy systems. The School transferred to the new system all language test results received in the last five years and all classroom courses that were in the old registration systems since their inception in 2002, as well as certain Campusdirect online courses completed since its inception in 2003.

The personal information of each learner is consolidated in a single record called the Employee Learner Profile (ELP). The ELP is the hub of all transactions related to the learner. If you change departments or agencies, you must contact the School to update your ELP. It contains information such as the learner's first and last name, Personal Record Identifier (PRI) or Regimental or Service Number, sponsoring department and learning history. You are responsible for ensuring that your profile is up to date.

Who has access to the information in my profile?

Apart from you, only your department or agency's required training coordinator can see the courses you have registered for and those you have already taken. Note that only your coordinator can assign you required training.

How long will items stay in my profile?

Your profile and history will stay active for the duration of your career as a public servant.

What learning planning tools are available?

We encourage you to consult the sections of our Web site dedicated to learning plans, learning roadmaps and required training to best plan your learning experience throughout your career with the federal public service.