Effective interpersonal communication is essential to ensuring positive relationships within a team. This course explains how to convey a clear message using active communication and how to check whether recipients have understood that message through their verbal and non-verbal cues. Participants will improve their interpersonal communication skills by expanding their ability to speak clearly and concisely while also developing their listening skills. [P607]
- active communication process
- non-verbal communication
- verbal skills
- communication and feelings
This activity has been designed for public servants, functional specialists in communications, supervisors and managers in the Public Service of Canada.
Learning Community: Public Servants, Functional Specialists Communications, Supervisors, Managers
Key Leadership Competency: Engagement: Communications
Management Accountability Framework: Citizen Focused Services
$550.00 (Classroom -Instructor Led)
Schedule and Registration
Make your selection from the list of offerings and press "Register". Please ensure that you have the following information on hand: your MyAccount login name and
password and the IS reference code required for billing (provided by your administrative assistant). If you do not have a MyAccount, please contact the
Client Contact Centre.
Online registration through your MyAccount is the preferred method, but the following
options are also available: