Description
The Government of Canada offers a wide range of services which directly impact the well-being of individuals and organizations. This course provides front-line service professionals with the essential knowledge needed to deliver services to citizens more effectively and with greater confidence. Participants will identify the primary elements that contribute to providing quality services and will move beyond providing basic service in order to make each service experience excellent. [T178]
Topics include:
- communication styles: knowing yourself and your clients
- five drivers of service satisfaction
- identifying and meeting the needs of citizens
- diversity and cultural competencies
- strategies to successfully resolve difficult situations
This activity has been designed for public servants and functional specialists in service delivery in the Public Service of Canada.
Categories:
Learning Community: Public Servants, Functional Specialists Service Delivery
Key Leadership Competency: Engagement: Client Service
Management Accountability Framework: Citizen Focused Services
Cost:
$900.00 (Classroom -Instructor Led)
Schedule and Registration
Make your selection from the list of offerings and press "Register". Please ensure that you have the following information on hand: your MyAccount login name and
password and the IS reference code required for billing (provided by your administrative assistant). If you do not have a MyAccount, please contact the
Client Contact Centre.
Online registration through your MyAccount is the preferred method, but the following
options are also available: