Description
When a conflict emerges in the workplace, employees are expected to intervene to help find a solution. This course examines how to deal with conflicts rationally and fairly by using feedback and observational techniques. Participants will learn to mediate conflict by applying theory and technique to real-life situations. [T905]
Topics include:
- understanding conflict
- dispute resolution process
- informal conflict mediation framework
- mediation success factors
- personal conflict resolution styles
This activity has been designed for functional specialists in human resources, supervisors and managers in the Public Service of Canada.
Categories:
Learning Community: Functional Specialists Human Resources, Supervisors, Managers
Key Leadership Competency: Management Excellence: People Management: Human Resources: Resolving Problems
Management Accountability Framework: People, Stewardship, Accountability
Cost:
$825.00 (Classroom -Instructor Led)
Schedule and Registration
Make your selection from the list of offerings and press "Register". Please ensure that you have the following information on hand: your MyAccount login name and
password and the IS reference code required for billing (provided by your administrative assistant). If you do not have a MyAccount, please contact the
Client Contact Centre.
Online registration through your MyAccount is the preferred method, but the following
options are also available: