Important Notices

• Copyright/Permission to Reproduce
• Non-commercial Reproduction
• Commercial Reproduction
• Third-party Materials
• Hyperlinking Notice
• Privacy Notice
• Privacy Code
• Personal Information Collection Statement
• External Service Providers
• Official Languages Notice

Copyright/Permission to Reproduce

Materials on this web site were produced and/or compiled by the Canada School of Public Service for the purpose of providing Canadians with direct access to information about the programs and services offered by the Government of Canada.

The material available on this web site, is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission

Non-commercial Reproduction

Information on this web site has been posted with the intent that it be readily available for personal and public non-commercial use and may be reproduced, in part or in whole, and by any means, without charge or further permission from the Canada School of Public Service. We ask only that:

• Users exercise due diligence in ensuring the accuracy of the materials reproduced;
• The Canada School of Public Service be identified as the source department; and,
• The reproduction is not represented as an official version of the materials reproduced, nor as having been made, in affiliation with or with the endorsement of the Canada School of Public Service.

Commercial Reproduction

Reproduction of multiple copies of materials on this site, in whole or in part, for the purposes of commercial redistribution is prohibited except with written permission from the Government of Canada's copyright administrator, Public Works and Government Services Canada (PWGSC). Through the permission granting process, PWGSC helps to ensure individuals/organizations wishing to reproduce Government of Canada materials for commercial purposes have access to the most accurate, up-to-date versions.

To obtain permission to reproduce materials on this site for commercial purposes, please go to PWGSC's, Applying for Copyright Clearance on Government of Canada Works page.

Third-party Materials

Some of the materials and graphical elements found on Government of Canada web sites are subject to copyrights held by other organizations. This is particularly true of web sites that are jointly operated by a Government of Canada institution and an external organization as part of a collaborative arrangement. In such cases, some restrictions on the reproduction of materials or graphical elements may apply and it may be necessary to seek permission from the rights holder prior to reproducing the material.

To obtain information concerning copyright ownership and restrictions on reproduction on this site, please contact us by:

Email: info@csps-efpc.gc.ca

Hyperlinking Notice

The Canada School of Public Service web site provides links to various web sites external to the Government of Canada. The Canada School of Public Service is not responsible for the accuracy, reliability or currency of the information contained on external sites. All reasonable efforts have been made to confirm the accuracy of external hyperlinks as of the "Last Modified" date available on all the Canada School of Public Service Web pages. Please be aware that hyperlinks do change from time to time and in some cases those changes may not be reflected immediately. Please contact us if you encounter broken links, by e-mail at: info@csps-efpc.gc.ca.

Privacy Notice

What personal information do we collect about you?

We collect your name, information about the job that you hold (your classification group and level, your job title), the identifying number that your sponsoring organization has assigned to you (such as your personal record identifier, your Military service number, or your RCMP regimental number), your language of work, the course or training that you want to take, the results of your training, and the department that you work for. If you are a federal government employee, some or all of this information will be sent to the School from the Training Coordinator in your department. We may also ask you for information about any special needs that you have, or we may, depending on your learning and training needs, collect information about your aptitude for language learning, or your prior learning experiences.

We also collect information about your training experience with us, your thoughts, opinions, and recommendations. If you prefer, you can remain anonymous when you fill out a course evaluation.

Please note:

1. When you browse the School's web pages or take an on-line training course, 'cookies' may be used during your on-line session. Our system will endeavour to delete these cookies at the end of the session and if this is not possible, the user will be notified by the system so they can take appropriate action.
2. If you are paying us directly for your training, we may temporarily collect credit card or other financial information. We do not keep a permanent record of your sensitive financial information.

Why do we collect it?

We need all of the information that we collect in order to ensure that you are registered to the right course at the right time, to ensure that we charge back the costs of the course to the right department (if you are being sponsored by your employer), to improve the services that we provide, and to fulfil the reporting obligations that we have.

How do we use it?

We use your basic identifying information to contact either you or the person acting on your behalf (such as your departmental training coordinator), and to register you to the training program that you want at a time and date that works for you. If your training has been sponsored, we advise your employer, electronically, of the results of your training, and we invoice your department for our services. We use information about your special needs and/or your aptitude for learning to adapt training programs. We use information about your prior learning experiences to determine the right level of training for you. We use your assessments of your training experience to adjust course content and structure, provide feedback to our trainers, and to ensure the best possible training environment.

We use aggregate information about our training programs to produce statistical reports, for example, on the number of learners, and the types of courses that we provide.

How long do we keep it?

If you are a federal public servant, we keep information about each training event that you attend in an electronic record, your 'learner profile'. The profile, a unique record assigned to you, will follow you throughout your public service career. It is destroyed, along with all of your employment records, 5 years after you leave the federal public service.

If you are not a federal public servant, we keep information about you and your training experience for two years.

We may have some of your personal information on paper. We keep paper records of assessments of your language aptitude, and we may have a paper record of your previous training with another employer.

How do we protect it?

We treat all of your personal information as 'particularly sensitive', a classification that requires, as a matter of federal government policy, strong security measures: restricted access, password protection, and encryption during electronic transmission. Our database application is known as the Integrated Learning Management System (I-LMS).

Do we share information about you outside of the School?

We only share information about you and your learning experience with your employer or sponsor. The School is subject to the reporting requirements set out in the Policy on Learning, Training and Development. You can obtain a copy on the Treasury Board Secretariat website, at: http://www.tbs-sct.gc.ca/pol/doc-fra.aspx?id=12405.

How can you find out more?

You can ask anyone at the School, who will help to answer your questions or direct you to the right resource. You can check out the School's Privacy Code, which sets out the principles that guide our commitment to your privacy. It also tells you how we work together at the School to protect your privacy. It is available on our website.

If you want more information about the security measures that we employ to protect your personal information, you can find a complete description in the summary of the Privacy Impact Assessment that we conducted before implementing the Integrated Learning Management System.

You can contact the office of our Access to Information and Privacy Coordinator, at:

Mailing address:
Access to Information and Privacy Coordinator
Canada School of Public Service
373 Sussex Drive
Ottawa, Ontario
K1N 6Z2

or contact the Client Call Centre at:
Telephone (Toll free): 1-866-703-9598
Telephone (NCR): 819-953-5400

Personal Information Collection Statement

Provision of the information requested is voluntary. The Canada School of Public Service will use your personal information for the following purpose(s):

• facilitate and process registration to a Canada School of Public Service learning activity
• confirm that an individual is a government employee
• gather contact information to respond to a visitor's request, as submitted through the Canada School of Public Service Web site
• distribute products or e-mail communications, at the individual's request

The information collected on this Web page is described in the Personal Information Bank titled "Individual Data Base" (CSPS PPU 010), and will be retained for as long as the information is still valid. As stated in the Canada School's Privacy Notice Statement, this Web site does not automatically gather any specific personal information from you, such as your name, phone number or e-mail address. We would only obtain this type of information if you explicitly supply it.

Your personal information is protected under the federal Privacy Act, which states that you have the right to access your personal information and request changes to incorrect information. If you wish to avail yourself of this right or require clarification about this Statement, contact our Privacy Coordinator by email at jennifer.thorne@csps-efpc.gc.ca, by calling 613-943-5668, or writing to 373 Sussex Drive, Ottawa, Ontario K1N 6Z2. For more information on privacy issues and the Privacy Act in general, consult the Office of the Privacy Commissioner Web site or call 1-800-282-1376.

If after reading this statement, you prefer to submit your comments off the Internet, use one of the following methods:

• By Telephone: 819-953-5400 (toll free 1-866-703-9598)
• By Mail: 373 Sussex Drive, Ottawa, Ontario K1N 6Z2
• In Person at: 373 Sussex Drive, Ottawa, Ontario K1N 6Z2
• Teletypewriter: 819-934-6194

External Service Providers

In order to effectively operate its web site, the Canada School of Public Service occasionally uses external service providers to the department. Such service providers are bound by a contract with CSPS to treat any personal information they may receive in a manner that is consistent with the provisions of the Privacy Act.

Official Languages Notice

The Canada School of Public Service web site respects the Official Languages Act and is committed to ensuring all information on this site is available in both French and English. However, users should be aware that some information from external sources is available as a courtesy and will only be available in the language in which it was provided. Some hyperlinks direct users to sites of organizations or other entities that are not subject to the Official Languages Act.