Partnerships and Best Practices

Complete List of Publications

Learning publications cover a vast array of subjects (such as management techniques, policy making, globalization and much more) that could help you make a difference in your organization.

If a document on this page is not accessible to you, please consult the help or contact us pages for assistance or to obtain the document in an alternate format (ie. print or hardcopy).

• Publication Order Form

A Canadian Model of Public Administration
Author: Iain Gow
Year of Publication: 2004
Order #: P121B (Bilingual)
P121E (PDF Version, 1,150 kb) (English)
P121F (PDF Version, 1,186 kb) (French)

A Case Study in Multi-Stakeholder Consultation: The Corporate History of the Federal Pesticide Registration Review, or How We Got From There to Here - Vol. 1. General Principles for Decision Makers
Author: Hajo Versteeg
Year of Publication: 1992
Order #: P9E1

A Case Study in Multi-Stakeholder Consultation: The Corporate History of the Federal Pesticide Registration Review, or How We Got From There to Here - Vol. 2. Practical Considerations for Process Managers and Participants (A)
Author: Hajo Versteeg
Year of Publication: 1992
Order #: P9E2

A Critical Moment: Capturing and Conveying the Evolution of the Canadian Public Service
Author: Evert Lindquist
Year of Publication: 2006
Order #: P134B (Bilingual)
P134E (PDF Version, 1,500 kb) (English)
P134F (PDF Version, 1,778 kb) (French)

A Discussion Paper for CCMD's Action-Research Roundtable on the Learning Organization
Author: Peter Stoyko
Year of Publication: 2001
W7E (PDF Version, 63 kb) (English)
W7F (PDF Version, 68 kb) (French)

A Fine Balance: A Manager's Guide to Workplace Well-Being
Author: Yazmine Laroche
Year of Publication: 2002
Order #: P109B (Bilingual)
P109E (PDF Version, 10,087 kb) (English)
P109F (PDF Version, kb) (French)

A Foundation for Developing Risk Management Learning Strategies in the Public Service
Author: Ian Shugart
Year of Publication: 2001
Order #: P100B (Bilingual)
P100E (PDF Version, 854 kb) (English)
P100F (PDF Version, 877 kb) (French)

A Primer on Knowledge Management in the Public Service
Author: Peter Stoyko
Year of Publication: 2001
W10E (PDF Version, 39 kb) (English)
W10F (PDF Version, 45 kb) (French)

A Primer on Risk Management in the Public Service
Author: Stephen Hill
Year of Publication: 2001
W11E (PDF Version, 79 kb) (English)
W11F (PDF Version, 73 kb) (French)

A Strong Foundation: Report of the Task Force on Public Service Values and Ethics
Author: J.C. Tait
Year of Publication: 2000
Order #: P91B (Bilingual)
P91E (PDF Version, 2,690 kb) (English)
P91F (PDF Version, 2,825 kb) (French)

Access to Justice in Both Official Languages: English and French Before Federal Court - Conference April 2003 - Final Report
Author: CCMD / CCG - Justice Canada
Year of Publication: 2003
W13E (PDF Version, 465 kb) (English)
W13F (PDF Version, 368 kb) (French)

Administrative Morality
Author: James Q. Wilson
Year of Publication: 1998
Order #: P80B

Advancing Canadian Interests in the United States: A Practical Guide for Canadian Public Officials
Author: Louis Ranger
Year of Publication: 2004
Order #: P127B (Bilingual)
P127E (PDF Version, 1,452 kb) (English)
P127F (PDF Version, 1,495 kb) (French)

An Initial Exploration of the Literature on Innovation
Author: Peter Stoyko
Year of Publication: 2001
W8E (PDF Version, 25 kb) (English)
W8F (PDF Version, 27 kb) (French)

An Inventory on Learning Tools
Author: Peter Stoyko
Year of Publication: 2001
W6E (PDF Version, 23 kb) (English)
W6F (PDF Version, 24 kb) (French)

Autonomy, Accountability and Performance Measurement
Author: J. David Wright
Year of Publication: 1995
Order #: P57B

Building Cross-Border Links: A Compendium of Canada-US Government Collaboration
Author: Louis Ranger
Year of Publication: 2004
Order #: P128B (Bilingual)
P128E (PDF Version, 918 kb) (English)
P128F (PDF Version, 1,038 kb) (French)

Building on a Strong Foundation - The Dialogue Continues: A Case Study Approach to Values and Ethics in the Public Service - Vol I
Author: Various / Divers
Year of Publication: 2000
Order #: P94B (Bilingual)
P94E (PDF Version, 186 kb) (English)
P94F (PDF Version, 298 kb) (French)

Building on a Strong Foundation - The Dialogue Continues: A Case Study Approach to Values and Ethics in the Public Service - Vol II
Author: Various / Divers
Year of Publication: 2001
Order #: P103B (Bilingual)
P103E (PDF Version, 219 kb) (English)
P103F (PDF Version, 289 kb) (French)

Building Trust: A Foundation of Risk Management
Author: Jean Bélanger, Valérie Baillard, Samuel Steinberg, Geoff Dinsdale, Kirk Giroux
Year of Publication: 2001
W3E (PDF Version, 71 kb) (English)
W3F (PDF Version, 99 kb) (French)

Canadian Centre for Management Development: The Early Years (The)
Author: John Hunter
Year of Publication: 1994
Order #: P33E
Order #: P33F

Challenges for the South African Public Service in the Context of the New African Initiative
Author: Geraldine Fraser-Moleketi
Year of Publication: 2002
Order #: P111B (Bilingual)
P111E (PDF Version, 639 kb) (English)
P111F (PDF Version, 667 kb) (French)

Changing Profile of Federal Deputy Ministers, 1867 to 1988 (The)
Author: Jacques Bourgault, Stéphane Dion
Year of Publication: 1991
Order #: P7E
Order #: P7F

China and India: Is it Too Late for Canada?
Author: Tsun-yan Hsieh
Year of Publication: 2005
Order #: P136B (Bilingual)
P136E (PDF Version, 1,593 kb) (English)
P136F (PDF Version, 1,675 kb) (French)

Citizen/Client Surveys: Dispelling Myths and Redrawing Maps
Author: Geoff Dinsdale, D. Brian Marson
Year of Publication: 1999
Order #: P89B (Bilingual)
P89E (PDF Version, 559 kb) (English)
P89F (PDF Version, 924 kb) (French)

Citizen's Forum on Canada's Future: Report on the Consultative Process
Author: Wendy Porteous
Year of Publication: 1992
Order #: P10E

Citizen-Centred Service: Responding to the Needs of Canadians
Author: Various / Divers
Year of Publication: 1999
Order #: P90B (Bilingual)
P90E (PDF Version, 559 kb) (English)
P90F (PDF Version, 425 kb) (French)

Citizens First
Author: Erin Research Inc.
Year of Publication: 1998
Order #: P84B (Bilingual)
P84E (PDF Version, 717 kb) (English)
P84F (PDF Version, 575 kb) (French)

Citizens First - SUMMARY
Author: Erin Research Inc.
Year of Publication: 1998
Order #: P83B (Bilingual)
P83E (PDF Version, 336 kb) (English)
P83F (PDF Version, 355 kb) (French)

Client Satisfaction Surveying: A Manager's Guide
Author: Faye Schmidt, Teresa Strickland
Year of Publication: 1998
Available through the Institute for Citizen-Centred Service (ICCS)

Client Satisfaction Surveying: Common Measurements Tool
Author: Faye Schmidt, Teresa Strickland
Year of Publication: 1998
Available through the Institute for Citizen-Centred Service (ICCS)

Comparative Trends in Public Management: Smart Practices Toward Blending Policy and Administration
Author: Colin Campbell
Year of Publication: 2006
Order #: P135B
P135E (PDF Version, 1,689 kb) (English)
P135F (PDF Version, 1,789 kb) (French)

Constitutional Conferences Secretariat: A Unique Response to a Public Management Challenge (The)
Author: Peter Harrison
Year of Publication: 1992
Order #: P15E
Order #: P15F

Consultation: When the Goal is Good Decisions
Author: R. Anne Patterson, Rod A. Lohin, D. Scott Ferguson
Year of Publication: 1992
Order #: P14E
Order #: P14F

Continuous Learning: A CCMD Report
Year of Publication: 1994
Order #: P34B (Bilingual)
P34E (PDF Version, 2,896 kb) (English)
P34F (PDF Version, 3,265 kb) (French)

Continuous Learning: A CCMD Report - SUMMARY
Year of Publication: 1994
Order #: P35B

Creating Common Purpose: The Integration of Science in Canada's Public Service
Author: Arthur May
Year of Publication: 2002
Order #: P107B (Bilingual)
P107E (PDF Version, 2,057 kb) (English)
P107F (PDF Version, 3.909 kb) (French)

Creativity at Work: A Leadership Guide - Success Belongs to Me !
Author: Diane Vincent
Year of Publication: 2006
Order #: P133B (Bilingual)
P133E (PDF Version, 1,678 kb) (English)
P133F (PDF Version, 1,280 kb) (French)

Crisis and Emergency Management: A Guide for Managers of the Public Service of Canada
Author: André Gladu
Year of Publication: 2003
Order #: P117B (Bilingual)
P117E (PDF Version, 330 kb) (English)
P117F (PDF Version, 325 kb) (French)

Employed Mothers: Balancing Work & Family Life
Author: Catherine Lee, Linda Duxbury, Christopher Higgins
Year of Publication: 1994
Order #: P39B (Bilingual)
P39E (PDF Version, 1,423 kb) (English)
P39F (PDF Version, 1,546 kb) (French)

Employed Mothers: Balancing Work and Family Life - SUMMARY
Author: Catherine Lee, Linda Duxbury, Christopher Higgins
Year of Publication: 1994
Order #: P40B

Employee Surveys in the Public Service: Experiences and Success Factors
Author: Paul de L. Harwood
Year of Publication: 1998
Order #: P82B (Bilingual)
P82E (PDF Version, 288 kb) (English)
P82F (PDF Version, 295 kb) (French)

Equality, Human Rights and Women
Author: Rosalie Silberman Abella
Year of Publication: 1994
Order #: P41B

Essence of Public Service (The)
Author: Peter Hennessy
Year of Publication: 1997
Order #: P77B

Framework for Management Development in the Federal S&T Community
Author: William G. Doubleday
Year of Publication: 2001
Order #: P101B (Bilingual)
P101E (PDF Version, 42 kb) (English)
P101F (PDF Version, 50 kb) (French)

French to Follow?: Revitalizing Official Languages in the Workplace
Author: Michael Wernick, Patrick Boisvert, Matthieu Leblanc
Year of Publication: 2003
Order #: P116B (Bilingual)
P116E (PDF Version, 2,675 kb) (English)
P116F (PDF Version, 2,763 kb) (French)

From Policy to Performance: Implementing Service Quality Improvements in Public Sector Organizations
Author: Tim Plumptre, Donald Hall
Year of Publication: 1993
Order #: P25E
Order #: P25F

From Studies to Action
Summary
W05E (PDF Version, 144 kb) (English)
W05F (PDF Version, 176 kb) (French)
Strengthening Policy Capacity
W06E (PDF Version, 382 kb) (English)
W06F (PDF Version, 753 kb) (French)
Management of Horizontal Policy Issues
W07E (PDF Version, 200 kb) (English)
W07F (PDF Version, 232 kb) (French)
Management of Overhead Services
W08E (PDF Version, 146 kb) (English)
W08F (PDF Version, 167 kb) (French)
Planning Tool for Thinking about the Future of the Public Service
W09E (PDF Version, 196 kb) (English)
W09F (PDF Version, 218 kb) (French)

Globalization and Governance
Author: Donald J. Savoie
Year of Publication: 1994
Order #: P30B

Globalization and Governance - SUMMARY
Author: Donald J. Savoie
Year of Publication: 1994
Order #: P44B

Globalization, Government and Competitiveness
Author: Nancy J. Adler
Year of Publication: 1994
Order #: P36B

Good Practices in Citizen Centred Service
Author: D. Marie Blythe, D. Brian Marson
Year of Publication: 1999
P88E (PDF Version, 1,469 kb) (English)
P88F (PDF Version, 1,648 kb) (French)

Good Practices in Organizations other than the Government of Canada: Parliamentary Accountability, Results-Based Management and Management Competency Development Strategies
Author: Jacques Bourgault
Year of Publication: 2005
Order #: P132
P132E (PDF Version, 604 kb) (English)
P132F (PDF Version, 536 kb) (French)

Governance in a Changing Environment
Author: B. Guy Peters, Donald J. Savoie, eds.
Year of Publication: 1995
Order #: McGill-Queen's University Press
utpbooksw@utpress.utoronto.ca

Governance in the Twenty-first Century: Revitalizing the Public Service
Author: B. Guy Peters, Donald J. Savoie, eds.
Year of Publication: 2000
Order #: McGill-Queen's University Press
utpbooksw@utpress.utoronto.ca

Governing in the Millennium: How Much Less Government?
Author: Arthur Kroeger
Year of Publication: 1996
Order #: P64B (Bilingual)
P64E (PDF Version, 133 kb) (English)
P64F (PDF Version, 117 kb) (French)

Guide to Building Dialogues on Horizontality
Year of Publication: 2001
W5E (PDF Version, 40 kb) (English)
W5F (PDF Version, 52 kb) (French)

History of the Patented Medicines Prices Review Board: The Early Years(A)
Author: Eric A. Milligan
Year of Publication: 1991
Order #: P3E
Order #: P3F

Horizontal Management: Trends in Governance and Accountability
Author: Tom Fitzpatrick
Year of Publication: 2000
W2E (PDF Version, 50 kb) (English)
W2F (PDF Version, 54 kb) (French)

Horizontality and Public Management
Author: Jacques Bourgault, Rene Lapierre
Year of Publication: 2000
Order #: P96B (Bilingual)
P96E (PDF Version, 94 kb) (English)
P96F (PDF Version, 98 kb) (French)

How Should the Performance of Senior Officials be Appraised? he Response from Federal Deputy Ministers - COMPLETE VERSION
Author: Jacques Bourgault Stéphane Dion
Year of Publication: 1993
Order #: P19E
Order #: P19F

How Should the Performance of Senior Officials be Appraised? The Response from Federal Deputy Ministers - SUMMARY
Author: Jacques Bourgault Stéphane Dion
Year of Publication: 1993
Order #: P27B

How to Create Superior Briefings
Author: Roderick G. Quiney
Year of Publication: 1991
Order #: P1B (Bilingual)
P1E (PDF Version, 1,290 kb) (English)
P1F (PDF Version, 1,483 kb) (French)

Implementing the Social Union Framework Agreement: A Learning and Reference Tool
Author: Alan Nymark
Year of Publication: 2001
Order #: P97B (Bilingual)
P97E (PDF Version, 782 kb) (English)
P97F (PDF Version, 818 kb) (French)

Implementing the U.K. Citizen's Charter - COMPLETE VERSION
Author: G. Bruce Doern
Year of Publication: 1992
Order #: P18E
Order #: P18F

Implementing the U.K. Citizen's Charter - SUMMARY
Author: G. Bruce Doern
Year of Publication: 1992
Order #: P26B
Order #: P26E

Innovation in the Public Service
Author: James Iain Gow
Year of Publication: 1991
Order #: P4E

Innovations and Good Practices in Single-Window Service
Author: Stephen Bent, Kenneth Kernaghan, Brian Marson
Year of Publication: 1999
P87E (PDF Version, 710 kb) (English)
P87F (PDF Version, 809 kb) (French)

Internal Services: Ensuring the Realization of Key Government Policy Directions While Respecting Public Service Values
Author: Serge Rainville
Year of Publication: 2002
Order #: P108B (Bilingual)
P108E (PDF Version, 8,282 kb) (English)
P108F (PDF Version, 8,527 kb) (French)

International Comparison in Human Resource Management Reform
Author: Kenneth Kernaghan
Year of Publication: 2001
Order #: P104B (Bilingual)
P104E (PDF Version, 236 kb) (English)
P104F (PDF Version, 240 kb) (French)

Issues for Parent Departments and Central Agencies
Author: Alti Rodal
Year of Publication: 1996
Order #: P61B

Leadership for a Changing World: Developing Executive Capability - DETAILED REPORT
Author: Peter Larson, Robert Mingie
Year of Publication: 1992
Order #: P24E
Order #: P24F

Leadership for a Changing World: Developing Executive Capability - HIGHLIGHTS
Author: Peter Larson, Robert Mingie
Year of Publication: 1992
Order #: P17E
Order #: P17F

Learning in an Organizational Setting: The Public Service Context
Author: R. Bruce Dodge
Year of Publication: 1991
Order #: P6E
Order #: P6F

Learning@Large: An e-Learning Guide for Managers
Author: Alain Jolicoeur
Year of Publication: 2003
Order #: P115B (Bilingual)
P115E (PDF Version, 4,209 kb) (English)
P115F (PDF Version, 4,896 kb) (French)

Lost & Found: A Smart-Practice Guide to Managing Organizational Memory
Author: François Guimont, Peter Stoyko, Yulin Fang
Year of Publication: 2007
Order #: P137B (Bilingual)
P137E (PDF Version, 7,625 kb) (English)
P137F (PDF Version, 1,301 kb) (French)

Making Transitions Work: Integrating External Executives into the Federal Public Service
Author: Arthur Kroeger, Jeff Heynen
Year of Publication: 2003
Order #: P119B (Bilingual)
P119E (PDF Version, 412 kb) (English)
P119F (PDF Version, 447 kb) (French)

Management Model (A)
Author: John L. Manion
Year of Publication: 1989
Order #: P76E
Order #: P76F

Management of Horizontal Issues: Annotated Bibliography
Author: Samuel Steinberg, Elizabeth Moore, Nathalie Burlone
Year of Publication: 2001
W9E (PDF Version, 129 kb) (English)
W9F (PDF Version, 193 kb) (French)

Management Techniques for the Public Sector: Pulpit and Practice
Author: Christopher Pollitt
Year of Publication: 1995
Order #: P53B

Management Techniques for the Public Sector: Pulpit and Practice - SUMMARY
Author: Christopher Pollitt
Year of Publication: 1995
Order #: P59B

Managing a Royal Commission: A Planning and Organizational Model Derived from the Experience of the Royal Commission on National Passenger Transportation
Author: Janet R. Smith, R. Anne Patterson
Year of Publication: 1994
Order #: P42E
Order #: P42F

Managing Change: Going Around in Circles... but in the Right Direction
Author: Pierre De Celles
Year of Publication: 1995
Order #: P56B

Managing Horizontal Government: The Politics of Coordination
Author: B. Guy Peters
Year of Publication: 1998
Order #: P78B (Bilingual)
P78E (PDF Version, 178 kb) (English)
P78F (PDF Version, 197 kb) (French)

Managing Incoherence: The Coordination and Empowerment Conundrum
Author: B. Guy Peters, Donald J. Savoie
Year of Publication: 1995
Order #: P52B

Managing Public Sector Divestment
Author: Taïeb Hafsi, Jan J. Jörgensen
Year of Publication: 1992
Order #: P16E

Managing Strategic Change, Learning from Program Review
Author: Peter Aucoin, Donald J.Savoie
Year of Publication: 1998
Order #: P81E

Meeting the Challenge: Managing Change in the Nineties
Author: David Shepherdson
Year of Publication: 1995
Order #: P48B (Bilingual)
P48E (PDF Version, 723 kb) (English)
P48F (PDF Version, 483 kb) (French)

Ministerial Chiefs of Staff in the Federal Government in 1990: Profiles, Recruitment, Duties and Relations with Senior Public Servants
Author: Micheline Plasse
Year of Publication: 1994
Order #: P32E
Order #: P32F

Modernizing Governance: A Preliminary Exploration
Author: J. Jenson, Paul G. Thomas, Vincent Lemieux, Peter Aucoin
Year of Publication: 2000
Order #: P95B (Bilingual)
P95E (PDF Version, 1,208 kb) (English)
P95F (PDF Version, 1,236 kb) (French)

Modernizing Government Accountability: A Framework for Reform
Author: Peter Aucoin, Mark D. Jarvis
Year of Publication: 2005
P131E (PDF Version, 3,335 kb) (English)
P131F (PDF Version, 3,192 kb) (French)

Moving Beyond the Workplace: Exploring Life's Journey
Author: James Nininger
Year of Publication: 2003
Order #: P114B (Bilingual)
P114E (PDF Version, 3,517 kb) (English)
P114F (PDF Version, 3,454 kb) (French)

Moving from the Heroic to the Everyday: Lessons Learned from Leading Horizontal Projects
Author: James Lahey
Year of Publication: 2001
Order #: P99B (Bilingual)
P99E (PDF Version, 712 kb) (English)
P99F (PDF Version, 776 kb) (French)

Myth of Shared Values in Canada
Author: Joseph Heath
Year of Publication: 2003
Order #: P118B (Bilingual)
P118E (PDF Version, 283 kb) (English)
P118F (PDF Version, 168 kb) (French)

Negotiating Labour Market Development Agreements (LMDAs)
Author: Herman Bakvis Peter Aucoin
Year of Publication: 2000
Order #: P92B (Bilingual)
P92E (PDF Version, 222 kb) (English)
P92F (PDF Version, 249 kb) (French)

Negotiation: Redefining Success
Author: Joseph Stanford
Year of Publication: 1994
Order #: P38B (Bilingual)
P38E (PDF Version, 1,121 kb) (English)
P38F (PDF Version, 3,084 kb) (French)

New Management for a State: Liberal, social, and republican
Author: Luiz Carlos Bresser-Pereira
Year of Publication: 2001
Order #: P102B (Bilingual)
P102E (PDF Version, 186 kb) (English)
P102F (PDF Version, 197 kb) (French)

North America in the 21st Century
Author:
Year of Publication: 2004
Order #: P129B (Bilingual)
P129E (PDF Version, 845 kb) (English)
P129F (PDF Version, 866 kb) (French)

Now Comes the Turn of Women
Author: Arthur Kroeger
Year of Publication: 1995
Order #: P50B

Only Those Who Believe Can Stay the Course in Turbulent Times: A Value-Based, Strategic Approach to the Management and Development of Corrections
Author: Ole Ingstrup
Year of Publication: 1995
Order #: P49B

Organizational Climate and Personal Projects: Gender Differences in the Public Service
Author: Susan D. Phillips, Brian R. Little, Laura A. Goodine Ole Ingstrup
Year of Publication: 1997
Order #: P74B (Bilingual)
P74E (PDF Version, 283 kb) (English)
P74F (PDF Version, 331 kb) (French)

Organizing for Deliberate Innovation: A Toolkit for Teams
Author: Ruth Dantzer
Year of Publication: 2002
Order #: P110B (Bilingual)
P110E (PDF Version, 2,546 kb) (English)
P110F (PDF Version, 2,401 kb) (French)

Our Story: Organizational Renewal in Federal Corrections
Author: The Staff and Inmates of the Correctional Service of Canada
Year of Publication: 1991
Order #: P5E
Order #: P5F

Overview of the Special Operating Agency Initiative
Author: J. David Wright, Graeme Waymark
Year of Publication: 1995
Order #: P54B

Overview of the Special Operating Agency Initiative - SUMMARY
Author: J. David Wright, Graeme Waymark
Year of Publication: 1995
Order #: P55B

Partners in the Management of Canada: The Changing Roles of Government and the Public Service
Author: Marcel Massé
Year of Publication: 1993
Order #: P20B (Bilingual)
P20E (PDF Version, 301 kb) (English)
P20F (PDF Version, 142 kb) (French)

Perspectives on Public Management - Strategic Leadership for Public Service Renewal
Author: I.D. Clark, B. Dewar, L. Goulet, J. Davis, M. Keating, J. Côté-O'Hara
Year of Publication: 1996
P67E (PDF Version, 310 kb) (English)
P67F (PDF Version, 351 kb) (French)

Perspectives on Public Management Rethinking Government
Author: Harry Rogers, David Dodge, Gilles Paquet, Judith Maxwell
Year of Publication: 1994
Order #: P45B

Perspectives on Public Management Values in the Public Service
Author: D.B. Dewar, J.L. Manion, Kenneth Kernaghan
Year of Publication: 1995
Order #: P37B (Bilingual)
P37E (PDF Version, 1,648 kb) (English)
P37F (PDF Version, 1,527 kb) (French)

Policy Development and Implementation in Complex Files: - Lessons from the National Homelessness Initiative - Lessons from "Vibrant Communities"
Author: Ralph Smith, Sherri Torjman
Year of Publication: 2004
Order #: P125B (Bilingual)
P125E (PDF Version, 2,428 kb) (English)
P125F (PDF Version, 3,268 kb) (French)

Post-Modern Government
Author: Richard D. French
Year of Publication: 1992
Order #: P11B
Order #: P11E
Order #: P11F

Profile of Deputy Ministers in the Government of Canada
Author: Jacques Bourgault
Year of Publication: 2004
W14E (PDF Version, 1,864 kb) (English)
W14F (PDF Version, 1,904 kb) (French)

Public Confidence in Government, and Government Service Delivery
Author: Harvey Sims
Year of Publication: 2001
Order #: P105B (Bilingual)
P105E (PDF Version, 100 kb) (English)
P105F (PDF Version, 116 kb) (French)

Public Consultation Guide: Changing the Relationship between Government and Canadians
Author: Peter Sterne, Sandra Zagon
Year of Publication: 1997
P75E (PDF Version, 2,711 kb) (English)
P75F (PDF Version, 3,391 kb) (French)

Public Management: Emblem of Reform for the Canadian Public Service
Author: J.E. Hodgetts
Year of Publication: 1991
Order #: P2B

Public Managers and Policy Communities: Learning to Meet New Challenges
Author: Evert A. Lindquist
Year of Publication: 1991
Order #: P8E
Order #: P8F

Public Service Renewal: From Means to Ends
Author: Ole Ingstrup
Year of Publication: 1995
Order #: P47B

Reengineering in the Public Service: Promise or Peril?
Author: Ole Ingstrup
Year of Publication: 1995
Order #: P51B

Reinventing Osborne and Gaebler: Lessons from the Gore Commission
Author: B. Guy Peters, Donald J. Savoie
Year of Publication: 1993
Order #: P29E
Order #: P29F

Relations Between Parliamentary Agencies and the Public Service: New Perspectives
Author: Georges Tsaï
Year of Publication: 2002
Order #: P112B (Bilingual)
P112E (PDF Version, 454 kb) (English)
P112F (PDF Version, 457 kb) (French)

Renewing Organizations: Managing Workforce Transitions - The Public Service in Transition
Author: James Nininger, Marilyn J. Arditti
Year of Publication: 2004
Order #: P122B (Bilingual)
P122E (PDF Version, 1,905 kb) (English)
P122F (PDF Version, 2,062 kb) (French)

Responsible Government: Clarifying Essentials, Dispelling Myths and Exploring Change
Authors: Peter Aucoin, Jennifer Smith, Geoff Dinsdale
Year of Publication: 2004
P120E (PDF Version, 2,007 kb) (English)
P120F (PDF Version, 2,294 kb) (French)

Rethinking Policy: Perspectives on Public Policy
Author: John C. Tait, Mel Cappe
Year of Publication: 1995
Order #: P58B

Rethinking Policy: Strengthening Policy Capacity
Author: divers / various
Year of Publication: 1996
Order #: P60B (Bilingual)
P60E (PDF Version, 667 kb) (English)
P60F (PDF Version, 380 kb) (French)

Ripples in the Pond: An Assessment fo the Impact of the "Diversity: Vision and Action" Leadership Development Course
Author: Carl A. Taylor
Year of Publication: 2002
W12E (PDF Version, 1,167 kb) (English)
W12F (PDF Version, 1,673 kb) (French)

Seattle - The Lessons for Future Governance
Author: Pierre S. Pettigrew
Year of Publication: 2000
Order #: P93B (Bilingual)
P93E (PDF Version, 176 kb) (English)
P93F (PDF Version, 184 kb) (French)

Service Delivery Models
Year of Publication: 1996
Volume I - Discussion Paper
W01E (PDF Version, 644 kb) (English)
W01F (PDF Version, 949 kb) (French)
Volume II - Toward Citizen-Centred Service Case Studies
W02E (PDF Version, 2,795 kb) (English)
W02F (PDF Version, 3,007 kb) (French)
Volume III - Scenarios
W03E (PDF Version, 4,480 kb) (English)
W03F (PDF Version, 3,145 kb) (French)
Volume IV - Examining Key Questions
Part 1 - Ministerial Accountability
W04-1E  (PDF Version, 1,626 kb) (English)
W04-1F  (PDF Version, 330 kb) (French)
Part 2 - Perceptions of Government Service Delivery
W04-2E (PDF Version, 2,981 kb) (English)
W04-2F (PDF Version, 6,298 kb) (French)
Part 3 - Review and Analysis of Recent Changes in the Delivery of Government Services
W04-3E  (PDF Version, 4,991 kb) (English)
W04-3F  (PDF Version, 1,149 kb) (French)
Part 4 - Introducing Change and Making It Stick - Sorting Out the Contradiction
W04-4E (PDF Version, 475 kb) (English)
W04-4F (PDF Version, 67 kb) (French)

Special Operating Agencies: Audit and Evaluation
Author: Michael Thomas
Year of Publication: 1996
Order #: P72B (Bilingual)
P72E (PDF Version, 262 kb) (English)
P72F (PDF Version, 465 kb) (French)

Special Operating Agencies: Business Plans and Annual Reports
Author: Mohamed Charih, Michel Paquin
Year of Publication: 1996
Order #: P68B (Bilingual)
P68E (PDF Version, 315 kb) (English)
P68F (PDF Version, 350 kb) (French)

Special Operating Agencies: Financial Issues
Author: John Dingwall
Year of Publication: 1996
Order #: P69B (Bilingual)
P69E (PDF Version, 241 kb) (English)
P69F (PDF Version, 278 kb) (French)

Special Operating Agencies: Human Resources Management Issues
Author: Betty Rogers
Year of Publication: 1996
Order #: P70B (Bilingual)
P70E (PDF Version, 249 kb) (English)
P70F (PDF Version, 370 kb) (French)

Special Operating Agencies: Management Advisory Boards
Author: Jane Newcombe
Year of Publication: 1996
Order #: P73B (Bilingual)
P73E (PDF Version, 266 kb) (English)
P73F (PDF Version, 299 kb) (French)

Special Operating Agencies: Marketing
Author: John Dingwall
Year of Publication: 1997
Order #: P71B (Bilingual)
P71E (PDF Version, 269 kb) (English)
P71F (PDF Version, 311 kb) (French)

Strategic Management in the Public Service: The Changing Role of the Deputy Minister
Author: Frank Swift
Year of Publication: 1993
Order #: P23E
Order #: P23F

Strategic Planning in Government Administration: A Comparison Between Ottawa and Quebec
Author: Mohamed Charih, Michel Paquin
Year of Publication: 1993
Order #: P22E
Order #: P22F

Summary Report of the Conference on May 3rd, 2000 on Modernizing Governance
Author: Raymond D'Aoust
Year of Publication: 2000
W1E (PDF Version, 11,013 kb) (English)
W1F (PDF Version, 983 kb) (French)

Taking Stock: Assessing Public Sector Reforms
Author: B. Guy Peters, Donald J. Savoie, eds.
Year of Publication: 1998
Order #: McGill-Queen's University Press
utpbooksw@utpress.utoronto.ca

The Contemporary Role and Challenges of Deputy Ministers in the Government of Canada
Author: Jacques Bourgault
Year of Publication: 2003
Order #: P113B (Bilingual)
P113E (PDF Version, 1,248 kb) (English)
P113F (PDF Version, 1,252 kb) (French)

The Decline of Civil Society: How Come? So What?
Author: Robert D. Putnam
Year of Publication: 1996
Order #: P66B (Bilingual)
P66E (PDF Version, 621 kb) (English)
P66F (PDF Version, 343 kb) (French)

The Ethics Era in Canadian Public Administration
Author: Kenneth Kernaghan
Year of Publication: 1996
Order #: P63B (Bilingual)
P63E (PDF Version, 723 kb) (English)
P63F (PDF Version, 519 kb) (French)

The Federal Regional Councils and Horizontal Governance
Year of Publication: 2001
W4E (PDF Version, 42 kb) (English)
W4F (PDF Version, 47 kb) (French)

The Horizontal Challenge: Line Departments, Central Agencies and Leadership
Author: Herman Bakvis, Luc Juillet
Year of Publication: 2004
P124E (PDF Version, 1,378 kb) (English)
P124F (PDF Version, 1,554 kb) (French)

The Learning Journey: A Guide to Achieving Excellence
Author: Samy Watson
Year of Publication: 2001
Order #: P98B (Bilingual)
P98E (PDF Version, 898 kb) (English)
P98F (PDF Version, 902 kb) (French)

The New North America: Report on Discussions among Experts and Public Servants
Author: John Higginbotham, Kevin Ginter
Year of Publication: 2004
Order #: P123B (Bilingual)
P123E (PDF Version, 1,469 kb) (English)
P123F (PDF Version, 1,506 kb) (French)

The Policy Capacity of Government
Author: B. Guy Peters
Year of Publication: 1996
Order #: P62B (Bilingual)
P62E (PDF Version, 1,116 kb) (English)
P62F (PDF Version, 679 kb) (French)

The Public Service, the Changing State and Governance
Author: B. Guy Peters
Year of Publication: 1993
Order #: P31B

The Road to Gender Equality: Progress and Challenges
Author: Jocelyne Bourgon
Year of Publication: 1996
Order #: P65B (Bilingual)
P65E (PDF Version, 383 kb) (English)
P65F (PDF Version, 257 kb) (French)

The Satisfaction of Ministers with the Performance of their Deputy Ministers during the Mulroney Governments: 1984-1993
Author: Jacques Bourgault
Year of Publication: 1998
Order #: P79B (Bilingual)
P79E (PDF Version, 159 kb) (English)
P79F (PDF Version, 163 kb) (French)

The Strategic Revolution in Executive Development: What Does It Mean for You and Your Organization?
Author: Ole Ingstrup
Year of Publication: 1995
Order #: P46B

Upward Feedback in the Public Service
Author: Sharon Varette, Eric Phillips-Beaudan
Year of Publication: 1994
Order #: P43B

Using Horizontal Tools to Work Across Boundaries: Lessons Learned and Signposts for Success
Author: James Lahey
Year of Publication: 2002
Order #: P106B (Bilingual)
P106E (PDF Version, 3,828 kb) (English)
P106F (PDF Version, 3,994 kb) (French)

Values and Ethics in the Public Service
Summary
W10E (PDF Version, 563 kb) (English)
W10F (PDF Version, 174 kb) (French)
A Strong Foundation - Complete Document
P91E (PDF Version, 2,690 kb) (English)
P91F (PDF Version, 2,825 kb) (French)
Discussion Guide for A Strong Foundation
W11E (PDF Version, 302 kb) (English)
W11F (PDF Version, 340 kb) (French)

What is Public Management? An Autobiographical View - COMPLETE VERSION
Author: A.W. Johnson
Year of Publication: 1993
Order #: P21B

What is Public Management? An Autobiographical View - SUMMARY
Author: A.W. Johnson
Year of Publication: 1993
Order #: P28B

Workplace and Workforce Task Force - Compendium of Practical Approaches
Author: Monique Collette
Year of Publication: 2009
Order #: P146B
(HTML Version) (English)
(HTML Version) (French)
(PDF Version, 504 kb) (English)
(PDF Version, 564 kb) (French)