Copyright/Permission to Reproduce
Materials on this Web site were produced and/or compiled by the Canada
School of Public Service for the purpose of providing Canadians with direct
access to information about the programs and services offered by the Government
The material available on this Web site is covered by the provisions
of the Copyright ActExternal link, by Canadian laws, policies, regulations and international agreements.
Such provisions serve to identify the information source and, in specific
instances, to prohibit reproduction of materials without written permission.
Information on this Web site has been posted with the intent that it be readily available for personal and public non-commercial
use and may be reproduced, in part or in whole, and by any means, without charge or further permission from the Canada School of
Public Service. We ask only that:
- users exercise due diligence in ensuring the accuracy of the materials reproduced;
- the Canada School of Public Service be identified as the source department; and
- the reproduction is not represented as an official version of the materials reproduced, nor as having been made, in affiliation
with or with the endorsement of the Canada School of Public Service.
Unless otherwise specified, this authorization is also applicable to all published information regardless of its format.
Reproduction of multiple copies of materials on this site, in whole or
in part, for the purposes of commercial redistribution is prohibited except
with written permission from the Government of Canada's copyright administrator,
Public Works and Government Services Canada (PWGSC). Through the permission
granting process, PWGSC helps to ensure individuals/organizations wishing
to reproduce Government of Canada materials for commercial purposes have
access to the most accurate, up-to-date versions.
To obtain permission to reproduce materials on this site for commercial
purposes, please go to PWGSC's
Applying for Crown Copyright Clearance External link page.
Some of the materials and graphical elements found on Government of Canada
Web sites are subject to copyrights held by other organizations. This
is particularly true of Web sites that are jointly operated by a Government
of Canada institution and an external organization as part of a collaborative
arrangement. In such cases, some restrictions on the reproduction of materials
or graphical elements may apply and it may be necessary to seek permission
from the rights holder prior to reproducing the material.
To obtain information concerning copyright ownership and restrictions
on reproduction on this site, please contact us.
The Canada School of Public Service Web site provides links to various
Web sites external to the Government of Canada. The Canada School of Public
Service is not responsible for the accuracy, reliability or currency of
the information contained on external sites. All reasonable efforts have
been made to confirm the accuracy of external hyperlinks as of the "Last
Modified" date available on all the Canada School of Public Service
Web pages. Please be aware that hyperlinks do change from time to time
and in some cases those changes may not be reflected immediately. Please
contact us if you encounter broken links.
What personal information do we collect about you?
We collect your name, information about the job that you hold (your classification group and level, your job title),
the identifying number that your sponsoring organization has assigned to you (such as your personal record identifier,
your Military service number, or your RCMP regimental number), your language of work, the course or training that you
want to take, the results of your training, and the department that you work for. If you are a federal government
employee, some or all of this information will be sent to the School from the Training Coordinator in your department.
We may also ask you for information about any special needs that you have, or we may, depending on your learning and
training needs, collect information about your aptitude for language learning, or your prior learning experiences.
We also collect information about your training experience with us, your thoughts, opinions, and recommendations.
If you prefer, you can remain anonymous when you fill out a course evaluation.
- When you browse the School's Web pages or take an on-line training course, 'cookies' may be used during your on-line session.
Our system will endeavour to delete these cookies at the end of the session or, if this is not possible, the user will be notified
by the system so they can take appropriate action.
- If you are paying us directly for your training, we may temporarily collect credit card or other financial information.
We do not keep a permanent record of your sensitive financial information.
Why do we collect it?
We need all of the information that we collect in order to ensure that you are registered to the right course at the right
time, to ensure that we charge back the costs of the course to the right department (if you are being sponsored by your employer),
to improve the services that we provide, and to fulfil the reporting obligations that we have.
How do we use it?
We use your basic identifying information to contact either you or the person acting on your behalf (such as your departmental
training coordinator), and to register you to the training program that you want at a time and date that works for you. If your
training has been sponsored, we advise your employer, electronically, of the results of your training, and we invoice your department
for our services. We use information about your special needs and/or your aptitude for learning to adapt training programs. We use
information about your prior learning experiences to determine the right level of training for you. We use your assessments of your
training experience to adjust course content and structure, provide feedback to our trainers, and to ensure the best possible training
We use aggregate information about our training programs to produce statistical reports, for example, on the number of learners,
and the types of courses that we provide.
How long do we keep it?
If you are a federal public servant, we keep information about each training event that you attend in an electronic record, your
'learner profile'. The profile, a unique record assigned to you, will follow you throughout your public service career. It is
destroyed, along with all of your employment records, 5 years after you leave the federal public service.
If you are not a federal public servant, we keep information about you and your training experience for two years.
We may have some of your personal information on paper. We keep paper records of assessments of your language aptitude, and
we may have a paper record of your previous training with another employer.
How do we protect it?
We treat all of your personal information as 'particularly sensitive', a classification that requires, as a matter of federal
government policy, strong security measures: restricted access, password protection, and encryption during electronic transmission.
Our database application is known as the Integrated Learning Management System (I-LMS).
Do we share information about you outside of the School?
We only share information about you and your learning experience with your employer or sponsor. The School is subject to the
reporting requirements set out in the Policy on Learning, Training and Development External link.
How can you find out more?
You can ask anyone at the School, who will help to answer your questions or direct you to the right resource. You can check out
the School's Privacy Code, which sets out the principles that guide our commitment to your privacy.
It also tells you how we work together at the School to protect your privacy. It is available on our Web site.
If you want more information about the security measures that we employ to protect your personal information, you can find a
complete description in the summary of the Privacy Impact Assessment that we conducted before implementing the Integrated
Learning Management System.
You can contact the office of our Access to Information and Privacy Coordinator:
Access to Information and Privacy Coordinator
Canada School of Public Service
373 Sussex Drive
or contact the Client Contact Centre at:
Telephone (Toll free): 1-866-703-9598
Telephone (NCR): 819-953-5400
Personal Information Collection Statement
Provision of the information requested is voluntary. The Canada School of Public Service will use your personal
information for the following purpose(s):
- facilitate and process registration to a Canada School of Public Service learning activity
- confirm that an individual is a government employee
- gather contact information to respond to a visitor's request, as submitted through the Canada School of Public Service Web site
- distribute products or e-mail communications, at the individual's request
The information collected on this Web page is described in the Personal Information Bank titled "Individual Data Base"
(CSPS PPU 010), and will be retained for as long as the information is still valid. As stated in the Canada School's
Privacy Notice Statement, this Web site does not automatically gather any specific personal
information from you, such as your name, phone number or e-mail address. We would only obtain this type of information if you
explicitly supply it.
Your personal information is protected under the federal
External link, which states that you have the right to access your personal information and request
changes to incorrect information. If you wish to avail yourself of this right or require clarification about this Statement, contact
our Privacy Coordinator. For more information on privacy issues and the
External link in general, consult the Office of the
Privacy Commissioner Web site External link or call 1-800-282-1376.
External Service Providers
In order to effectively operate its Web site, the Canada School of Public Service occasionally uses external
service providers to the department. Such service providers are bound by a contract with CSPS to treat any personal
information they may receive in a manner that is consistent with the provisions of the
Official Languages Notice
The Canada School of Public Service Web site respects the
Official Languages Act
External link and is committed to ensuring all information on this site is available in both
French and English. However, users should be aware that some information from external sources is available as a courtesy
and will only be available in the language in which it was provided. Some hyperlinks direct users to sites of organizations
or other entities that are not subject to the
Official Languages Act