Twitter Terms of Use

The Canada School of Public Service (the School) uses Twitter as one way to communicate with federal public servants about learning and development opportunities and other relevant information pertaining to their work and the public service in general. These terms of use describe how the School will communicate with federal public servants through Twitter.


The School uses its two official Twitter accounts [@School_GC (English) and @Ecole_GC (French)] to inform public servants about useful information that can help them in their daily work and upcoming events and courses to help them upgrade their knowledge and skills. It also provides an opportunity for public servants to network and learn from one another. More detailed information about the School's offerings is available on the School's Website.

Some of the School's faculty and program specialists may use their own personal Twitter accounts during or outside regular work hours. Despite their affiliation with the School, the tweets of these individuals in their personal capacity do not represent the official position of the School.

Links to other Websites

From time to time the School may tweet links to Websites that are not under the control of the School or the Government of Canada. These links are provided solely for the convenience of the users. The School is not responsible for the accuracy, currency or reliability of the content provided through these links, nor does the School endorse the sites and their content.


The School aims to update and monitor its Twitter accounts during regular office hours, Monday to Friday from 9:00 a.m. to 5:00 p.m. EST/EDT, with limited monitoring on weekends. Any activity during holidays, after core hours and on weekends would be urgent in nature and of significant value to the School's followers.

Third-party Twitter services may be unavailable occasionally. The School apologizes in advance for any inconvenience.

Following and unfollowing

The School follows other organizations which it feels are relevant to the mandate of its work, such as other educational organizations, associations and other governmental agencies and departments. The School may also follow individuals. The decision to follow a particular Twitter user does not imply endorsement of any kind.

The School will only take steps to remove or block followers if they do not abide by these Terms of Use or the School's Social Media Commenting Guidelines. Users may also be reported to Twitter if they do not comply with the service provider's terms of service.

The appearance of a Twitter user as a follower of a School account does not imply endorsement.


The School may retweet relevant material posted by its faculty or program specialists, other Government of Canada Twitter accounts and other accounts determined to be relevant to its followers and of significant value. This may include cross-linking, research findings, statistics and relevant events and conferences.

Direct messages and @replies

Feedback and interaction is highly encouraged. All @replies and direct messages sent to the School's Twitter accounts will be read, and any emerging themes or helpful suggestions will be forwarded to the relevant people at the School. Although the School is not able to reply to all messages individually, they will be handled on a case-by-case basis and will be responded to when deemed appropriate.

If the School feels that a comment or a question posed to the School is of significant business value or requires a greater level of detail, it may develop a formal response and distribute the information through other channels such as its Website or other social media channels.

Journalists are asked to refrain from submitting questions via Twitter and instead, send questions directly to the School's Media Relations team.

The School does not engage in issues of party politics or answer questions that break the rules of its Social Media Commenting Guidelines.


Twitter, as a third-party service provider, is not bound by Government of Canada policies for Web accessibility.

The Government of Canada is committed to achieving a high standard of accessibility and is working to address issues with third-party service provider platforms. More accessible versions of Twitter are available.


Information posted by the School is subject to the Copyright Act of Canada. For more information, refer to the Terms and Conditions on the School's Website.

Official languages

The School respects the Official Languages Act and is committed to ensuring that information products are available in both French and English, and of equal quality. The School's tweets are available in both official languages: @School_GC (English) and @Ecole_GC (French).

Through the very nature of the social media forum, content will vary between the English and French Twitter accounts, particularly where messages and comments are concerned. Any tweets or retweets that originate from the School will be made available in both official languages when it concerns both English and French communities. Responses to direct messages and @replies will be made in the official language of origin.

Some links will direct users to sites of organizations or other entities that are not subject to the Official Languages Act and are only available in the language in which they were written. is available in multiple languages, including English and French. You can adjust your preferences in the account settings.


The School's Twitter accounts are not Government of Canada Websites. They represent the School's presence on Twitter, a third-party service provider. Users are encouraged to read Twitter's privacy policy.

Information shared with the School on Twitter is subject to the provisions of the Access to Information Act and the Privacy Act, which means that the information you share with the School's Twitter accounts may be captured, stored, accessed and disclosed in response to a request under either of these acts.

The personal information you share with the School through its Twitter accounts is collected under the authority of the Financial Administration Act, in accordance with the Communications Policy of the Government of Canada. This information is collected to capture conversations between you and the School via its social media accounts. "Conversations" include questions and answers, comments, "likes", retweets and other interactions where you provide feedback on content that the School has posted, or when the School provides you with information based on content that you have posted. The personal information collected is described in the Personal Information Bank entitled Public Communications. Under the provisions of the Privacy Act, individuals have the right of access to, correction of and protection of their personal information. Instructions for obtaining your personal information are provided on the Info Source Website.

To protect your own privacy and the privacy of others, the School recommends that you do not include personal information in your comments or other content that you post. Personal information includes home addresses and telephone numbers, photographs containing images of identifiable individuals and any other information consisting of personal information as defined in section 3 of the Privacy Act. Should you have any questions about your privacy rights as explained in these Terms of Use, please contact the School's Access to Information and Privacy office.

Additional information

If you are looking for more information about the School, please consult its Website.

If you have questions about these terms of use, please contact the School's Communications and Marketing team.

Contact information

The School's Twitter accounts [@School_GC (English) and @Ecole_GC (French)] are managed by the School's Communications and Marketing team, located at:

373 Sussex Drive
Ottawa, Ontario
K1N 6Z2

Media enquiries

Media representatives can contact the School's Media Relations team during regular working hours.

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