Communicating Effectively with Customers (R006)

Description

Type: Online
Duration: 00:30 hours

Effective communication is essential to the success of any customer-oriented business. Each customer has their own style of communication and emotional response to interacting with a support centre. Customer service representatives (CSRs) must understand how to adapt to these different styles and emotions. This course explains how to do so. It also covers how to adapt your writing style to communicate by e-mail and document incidents.

More about this course
  • Topics: Government priorities; Service excellence; Personal development; Communication skills
  • Community: Employees
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

DateTitleTypeLocationLanguage
Self-pacedCommunicating Effectively with Customers (R006)OnlineOnlineEnglish

Features

COVID19

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