Polishing Your Skills for Excellent Customer Service (R008)

Description

Type: Online
Duration: 00:30 hours

As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key. In this course, you'll learn how to project an excellent service attitude that will enhance your interaction with your customers. You'll explore how to establish effective customer relationships and involve customers in problem solving. In addition, you'll discover methods to communicate effectively in a cross-cultural customer support centre or help desk environment.

More about this course
  • Topics: Government priorities; Service excellence; Personal development; Communication skills
  • Community: Employees
  • Audience:
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

DateTitleTypeLocationLanguage
Self-pacedPolishing Your Skills for Excellent Customer Service (R008)OnlineOnlineEnglish

Features

COVID19

Information for Government of Canada employees: Coronavirus disease (COVID-19)

Updates for employees on COVID-19, telework, advisories, messages and resources to share.
COVID-19: Learning resources

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Learning resources to support public servants during the COVID‑19 pandemic.

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