Fundamentals of Service Excellence (S001)


Type: Classroom
Duration: 15:00 hours

This 2-day classroom course is intended for public service employees who provide services to citizens, internal clients or colleagues. By exploring how the government identifies the service expectations of Canadians, participants will learn to deliver inclusive service using a variety of communication skills and techniques. Participants will also gain skills to cope with difficult situations, applying effective resolution strategies and techniques in practical exercises.


Before attending the course, it is recommended that participants complete the online course Introduction to Citizen and Client Centred Service (T233).

More about this course
  • Topics: Government priorities; Service excellence
  • Community: Employees; Functional specialists
  • Audience: Service specialists
  • Business line: GC and Public Sector Skills
  • Provider: Canada School of Public Service

Upcoming offerings

All classroom courses have been suspended until further notice and have temporarily been removed from our catalogue. However, our online courses, including self-paced required training and language maintenance tools, remain available through your GCcampus account.

Note: GCcampus is accessible through public networks. You do not need to connect to the GC network to access it.



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