Leadership in Service Excellence (T232)

Description

Type: Classroom
Duration: 07:30 hours

Governments around the world are embracing the need for transformational change to improve their ability to meet increasing citizen expectations for greater accessibility, wider choices and higher quality services. This one-day workshop provides executives with a forum to share best practices, challenges and tools in service excellence. Participants will reflect on their role and discuss how to lead a culture of service excellence within the public service.

More about this course
  • Topics: Service excellence; Leadership
  • Community: Executives; Directors
  • Business line: GC and Public Sector Skills
  • Provider: Canada School of Public Service

Upcoming offerings

All classroom courses have been suspended until further notice and have temporarily been removed from our catalogue. However, our online courses, including self-paced required training and language maintenance tools, remain available through your GCcampus account.

Note: GCcampus is accessible through public networks. You do not need to connect to the GC network to access it.


Features

COVID19

Information for Government of Canada employees: Coronavirus disease (COVID-19)

Updates for employees on COVID-19, telework, advisories, messages and resources to share.
COVID-19: Learning resources

COVID-19: Learning resourcesNew

Learning resources to support public servants during the COVID‑19 pandemic.

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