Introduction to Citizen and Client Centred Service (T233)

Description

Type: Online
Duration: 01:00 hours

This online introductory course provides participants with a better understanding of the needs and expectations of citizens and clients, enabling them to take into account their perspectives in all aspects of service design and delivery. Participants will learn Government of Canada's service delivery principles, the key concepts of citizen- and client-centered service and the five drivers of client satisfaction.

More about this course
  • Topics: Service excellence
  • Community: Employees
  • Business line: GC and Public Sector Skills
  • Provider: Canada School of Public Service

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

DateTitleTypeLocationLanguage
Self-pacedIntroduction to Citizen and Client Centred Service (T233)OnlineOnlineEnglish

Features

COVID19

Information for Government of Canada employees: Coronavirus disease (COVID-19)

Updates for employees on COVID-19, telework, advisories, messages and resources to share.
COVID-19: Learning resources

COVID-19: Learning resourcesNew

Learning resources to support public servants during the COVID‑19 pandemic.

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