With the right preparation and mindset, difficult conversations with direct reports, colleagues or managers can be managed more easily. This online self-paced course outlines a four-step preparation process for a difficult conversation that helps set the right mindset, build confidence, keep the conversation constructive and target the best possible outcome. Participants will review recommended guidelines on when and where to initiate a difficult conversation and on ways to manage the associated stress.
- identifying the four steps for managing stress
- preparing for a difficult conversation
- analyzing emotions when preparing for a difficult conversation
- identifying goals and planning a difficult conversation