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The Many Approaches to Facing Workplace Conflict (W016)


Type: Online
Duration: 00:30 hours
Status: Archived

Since conflict is a part of society, handling conflict effectively is a key skill in the workplace. This online self-paced course examines some of the main sources of workplace conflict and offers a number of strategies and approaches to managing conflict. Participants will learn how to recognize their own conflict style and how to work effectively towards conflict resolution, especially when dealing with difficult individuals.

Topics include:

  • identifying common approaches to handling workplace conflict
  • recognizing one's personal conflict style and how to adapt it appropriately
  • determining the best conflict style for different situations
  • exploring effective mindsets for confronting conflict
  • using a tactical approach to deal with difficult people in a conflict situation

More details

More about this course
  • Topics: Communication skills; Government priorities; Personal and team development; Personal development; Respectful and inclusive workplace
  • Community: Directors; Employees; Executives; Managers; Supervisors
  • Business line: Respectful and Inclusive Workplace
  • Provider: Skillsoft

Upcoming offerings

There are no available offerings for this course at the moment.


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