Difficult People: Strategies to Keep Everyone Working Together (W020)


Type: Online
Duration: 00:30 hours

While it's best to get personally fit for dealing with difficult people—that is, manage your own emotions using self-management techniques—there are interpersonal strategies and skills you need to engage and work with difficult people. By learning how to focus on goals, give feedback and manage conflict, you will be able to work with difficult people more effectively. This course will help you:

  • recognize interpersonal strategies that help you work with difficult people
  • choose ground rules that will help redirect the behaviour styles of difficult people
  • direct difficult behaviour toward desired goals
  • choose the appropriate time and conditions for giving effective feedback
  • identify appropriate strategies for delivering feedback
  • follow appropriate steps to manage conflict with a difficult person
  • use interpersonal skills and strategies when working with difficult people


Please note that this online course will be removed from our catalogue on March 31, 2020. The Canada School of Public Service is reviewing all courses and their content, resulting in the removal of some courses from its directory. Registration will be available until 4:00 pm (EST) on March 6, 2020. Those already registered will have until 4:00 pm (EDT) on March 31, 2020 to complete it, after which the course will no longer be accessible. If you have already started the course and wish to complete it, consult your list of courses under the "In progress" tab, in the "My learning" section in your GCcampus account. If you have completed the course and would like to take it again, see your list of courses under the "Completed" tab, in the "My Learning" sections. Please note that the course will be removed from the offerings as of 4:00 pm (EDT) on March 31, 2020.

More about this course
  • Topics: Government priorities; Respectful and inclusive workplace; Personal development; Personal and team development
  • Community: Employees; Supervisors; Managers; Executives; Directors
  • Business line: Respectful and Inclusive Workplace
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

Self-pacedDifficult People: Strategies to Keep Everyone Working Together (W020)OnlineOnlineEnglish



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