Management Essentials: Directing Others (X030)


Type: Online
Duration: 01:00 hours

As a manager, your role is not only to supervise, but also to lead, develop and direct your employees, both individually and collectively, to accomplish organizational goals. Understanding the essential responsibilities you have when directing others, and the practices you should employ in order to meet those responsibilities, will lead to your fulfiling your duties and realizing the potential of your entire team. This course provides information on the key proficiencies you require to effectively direct others. Specifically, it explores the steps for setting direction and establishing clear objectives and goals with your direct reports. The importance of organizing, including organizing resources, is discussed. Finally, communicating for clarity and direction, including listening skills, barriers to effective communication, and tips for overcoming communication barriers are covered.

Topics include:

  • recognizing the process of setting direction and pace as a manager
  • recognizing examples of actions that are typical of the organizing function of management
  • recognizing examples of using strategies to communicate for clarity and direction
  • communicating for clarity and direction as a manager in a given situation


Please note that this online course will be removed from our catalogue April 30, 2020. As of April 20, 2020 it is no longer possible to register for this online course. However, those already registered will have until 4:00 pm (EDT) on April 30, 2020 to complete it. The Canada School of Public Service is reviewing all courses and their content, resulting in the removal of some courses from its directory. If you have already started the course and wish to complete it, consult your list of courses under the "In progress" tab, in the "My learning" section in your GCcampus account. We have replaced the course with the following, now available on the School’s online learning platform (GCcampus): Effectively Directing and Delegating as a Manager (X178). If you have completed the course and would like to take it again, see your list of courses under the “Completed” tab, in the “My Learning” section.Please note that the course will be removed from the directory as of 4:00 pm (EDT) on April 30, 2020.

More about this course
  • Topics: Communications; Service excellence; Human resources; Leadership
  • Community: Supervisors; Managers
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

Self-pacedManagement Essentials: Directing Others (X030)OnlineOnlineEnglish



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