Managing Your E-mail (X035)


Type: Online
Duration: 01:00 hours

E-mail has had many positive effects on our lives, but it has also increased dramatically the amount of information that the average office worker needs to process every day. To stay on top of things, you must sort, file, respond to, or delete every e-mail that comes to you in the run of a business day. But how do you balance this time-consuming task with the rest of your responsibilities so that it doesn't overwhelm you? This course introduces techniques for managing e-mail effectively. Tips for using folders and filters to organize e-mails for increased efficiency are addressed as are guidelines on what e-mails can be deleted immediately. The course also provides direction on how to recover important information.

Topics include:

  • recognizing best practices for managing your time through effective e-mail management
  • identifying examples of e-mail you should delete from your inbox
  • using folders and filters to organize your e-mail
  • finding lost e-mail information in a given scenario


Please note that this online course provided by Skillsoft Corporation will be removed from our catalogue March 31, 2020. Registration will be available until 4:00 pm (EDT) March 20, 2020. Those already registered will have until 4:00 pm (EDT) on March 31, 2020 to complete it. We have replaced the course with the following, now available on the School's online learning platform (GCcampus): Sending Emails to the Right People (C062). If you have already started the course and wish to complete it, consult your list of courses under the “in-progress” tab, in the “My Learning” section in your GCcampus account. If you have completed the course and would like to take it again, see your list of courses under the “Completed” tab, in the “My Learning” section. Please note that you will not be able to relaunch the course as of 4:00 pm (EDT) on March 31, 2020.

More about this course
  • Topics: Communications; Personal development; Communication skills
  • Community: Employees; Supervisors; Managers
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

Self-pacedManaging Your E-mail (X035)OnlineOnlineEnglish



Information for Government of Canada employees: Coronavirus disease (COVID-19)

Updates for employees on COVID-19, telework, advisories, messages and resources to share.
COVID-19: Learning resources

COVID-19: Learning resourcesNew

Learning resources to support public servants during the COVID‑19 pandemic.

This website is continually being updated in response to your feedback.

Let us know what you think of it.
Which platform is your comment about:
Enter your email if you would like a reply:
Date modified: