Working with Difficult People: How to Work with Aggressive People (X043)


Type: Online
Duration: 01:00 hours

Aggressive people are arguably the most difficult types to work with. Hostile-aggressive persons are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. Whichever type of aggressive behaviour you have to deal with, aggressive co-workers can easily ruin your day or undermine a project. To limit their negative impact, you need a set of tools and techniques at your disposal suited to the particular type of aggressive person you may be dealing with. This course reviews the more common behaviours of hostile-aggressive and passive-aggressive people and provides some effective strategies for coping with them.


Please note that this online course will be removed from our catalogue on March 31, 2020. The Canada School of Public Service is reviewing all courses and their content, resulting in the removal of some courses from its directory. Registration will be available until 4:00 pm (EST) on March 6, 2020. Those already registered will have until 4:00 pm (EDT) on March 31, 2020 to complete it, after which the course will no longer be accessible. If you have already started the course and wish to complete it, consult your list of courses under the "In progress" tab, in the "My learning" section in your GCcampus account. If you have completed the course and would like to take it again, see your list of courses under the "Completed" tab, in the "My Learning" sections. Please note that the course will be removed from the offerings as of 4:00 pm (EDT) on March 31, 2020.

More about this course
  • Topics: Communications; Personal development; Communication skills
  • Community: Employees
  • Business line: Respectful and Inclusive Workplace
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

Self-pacedWorking with Difficult People: How to Work with Aggressive People (X043)OnlineOnlineEnglish



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