Difficult People: Can't Change Them, so Change Yourself (W019)


Type: Online
Duration: 00:30 hours

It's easy to say that the best way to deal with difficult people is to be tolerant and accept everyone's differences. This might work in the short term, but it's better to learn how to respond and relate to difficult people if you expect to be working with them for some time. The best approach to use depends on the person, the situation, and your willingness to build and blend skills as needed.

Dealing with difficult people requires that you first learn how to manage yourself when you are with them. This means being self-aware and practising self-management. When you know what behaviours trigger you and how you typically react, you can build skills to help make your interactions more productive. This is called emotional intelligence.

This course will help you build your capacity for emotional intelligence to deal more effectively with many difficulties in life—including other people! You will learn to:

  • recognize how your own perspective can reshape your view of difficult people
  • identify actions to take to increase self-awareness
  • identify reactions that show self-awareness
  • recognize the signs that signal the need for self-management
  • choose reactions that reflect meditative techniques
  • choose reactions that reflect thinking techniques
  • identify your own behaviour style and that of others
  • choose appropriate behaviour to overcome negative conduct
  • use self-awareness and self-management techniques to enable more successful working relationships with difficult people


Please note that this online course will be removed from our catalogue on March 31, 2020. The Canada School of Public Service is reviewing all courses and their content, resulting in the removal of some courses from its directory. Registration will be available until 4:00 pm (EST) on March 6, 2020. Those already registered will have until 4:00 pm (EDT) on March 31, 2020 to complete it, after which the course will no longer be accessible. If you have already started the course and wish to complete it, consult your list of courses under the "In progress" tab, in the "My learning" section in your GCcampus account. If you have completed the course and would like to take it again, see your list of courses under the "Completed" tab, in the "My Learning" sections. Please note that the course will be removed from the offerings as of 4:00 pm (EDT) on March 31, 2020.

More about this course
  • Topics: Government priorities; Respectful and inclusive workplace; Personal development; Personal and team development
  • Community: Employees; Supervisors; Managers; Executives; Directors
  • Business line: Respectful and Inclusive Workplace
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

Self-pacedDifficult People: Can't Change Them, so Change Yourself (W019)OnlineOnlineEnglish



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