Language selection

Search

Keeping Business Calls Professional (C056)

Description

Type: Online
Duration: 00:30 hours
Status: Active

In business, the telephone is one of the oldest and most important communication tools. This online self-paced course explains the rules of etiquette for professional business calls, and how to make and receive calls effectively. Participants will benefit from a refresher on best practices for creating a positive impression when making phone calls and when recording and leaving voice messages.

Topics include:

  • applying best practices when making and receiving telephone calls
  • recording voicemail greetings
  • leaving voicemail messages

More details

More about this course
  • Topics: Communication skills; Communications; Personal and team development; Personal development
  • Community: Employees; Managers; Supervisors
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course C056
DateTitleTypeLocationLanguage
Self-pacedKeeping Business Calls Professional (C056)OnlineOnlineEnglish

Features

Mobile App: Reconciliation: A Starting Point

Download the "Reconciliation: A Starting Point" app to access a wealth of information on Indigenous Peoples in Canada, key historical events, and reconciliation.

Anti-Racism Learning Series

The Anti-Racism Learning Series provides access to tools, job aids, courses, workshops and events on topics such as anti-Black racism, unconscious bias, disaggregated data, mental health and the challenges faced by visible minorities in the public service.

This website is continually being updated in response to your feedback.

Let us know what you think of it.
Which platform is your comment about? (required)
Date modified: