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Notice: To enable the transition to a new learning platform that is replacing GCcampus, all learners who are currently registered for online self-paced courses or self-paced certification programs in GCcampus must complete their in‑progress learning activities before February 4, 2022, at 5:00 pm (PT). Any training that is incomplete after this date will need to be restarted in the new platform, and all previous progress will be lost. Learn more about the School's new learning platform

Turning Social Intelligence into Actionable Insight (I524)


Type: Online
Duration: 00:24 hours
Status: Active

Social intelligence involves converting raw, real-time data into practicable insights that can help improve customer relationships. This online self-paced course explores different ways to monitor social media and highlights how social intelligence can improve organizational performance. Participants will learn best practices for gathering and analyzing social media data, and insightful ways to use social awareness strategies to deliver real business value.

Topics include:

  • defining the business benefits of social intelligence
  • setting up effective social media monitoring
  • identifying the common sources of social media data
  • analyzing social data effectively to uncover real business intelligence
  • applying social intelligence findings strategically

More details

More about this course
  • Topics: Career development; Communications; Government priorities; Information management; Information technologies; Personal and team development; Service excellence
  • Community: Employees; Managers; Supervisors
  • Business line: Digital Academy
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course I524
Self-pacedTurning Social Intelligence into Actionable Insight (I524)OnlineOnlineEnglish


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