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Introduction to Human-Centred Design (I642)


Type: Online
Duration: 02:00 hours
Status: Active

Human-centred design is an approach to solving problems that considers the human perspective at every step of the problem-solving process. This online self-paced course introduces the principles of human-centred design and how to create policies, programs, services and tools that are feasible and reflect the needs of real people. Participants will gain a basic awareness of common design concepts and learn how to define and solve problems by researching, designing, prototyping, and testing directly with users.

Topics include:

  • explaining human-centred design
  • using problem-framing techniques
  • applying empathy and user research
  • integrating inclusive design and accessibility
  • designing through prototyping and iteration


This course is delivered exclusively by email. Each week, for five consecutive weeks, participants will receive an email on a different topic related to human-centred design, including links to:

  • readings or videos (15 minutes)
  • recommended hands-on activities (15 minutes)
  • additional resources for learners to explore after the course

More details

More about this course
  • Topics: Personal and team development; Policy and regulation; Service excellence
  • Community: Employees; Managers; Supervisors
  • Business line: Digital Academy
  • Provider: Canada School of Public Service

Upcoming offerings

List of available offerings for course I642
Self-pacedIntroduction to Human-Centred Design (I642)OnlineOnlineEnglish


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