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Polishing Your Skills for Excellent Customer Service (R008)

Description

Type: Online
Duration: 00:30 hours
Status: Active

Customer service representatives are vital to creating a support culture that is focused on meeting the needs of the customer. This online self-paced course examines how to establish effective customer relationships and project an excellent service attitude that enhances customer interactions. Participants will explore different methods to improve communication in a cross-cultural customer support centre or help desk environment, and how to involve the customer in the problem-solving process.

Topics include:

  • projecting an excellent service attitude
  • establishing effective customer relationships
  • encouraging customer involvement in problem solving
  • recognizing how language barriers can impact communications with customers

More details

More about this course
  • Topics: Communication skills; Government priorities; Personal development; Service excellence
  • Community: Employees
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course R008
DateTitleTypeLocationLanguage
Self-pacedPolishing Your Skills for Excellent Customer Service (R008)OnlineOnlineEnglish

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