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Providing Telephone Customer Service (R009)


Type: Online
Duration: 00:30 hours
Status: Active

When providing customer service over the telephone, knowing how to communicate effectively without the benefit of direct face-to-face interaction is a critical skill. This online self-paced course offers etiquette tips and techniques for delivering excellent customer service over the telephone. Participants will learn how to properly answer, manage and end customer service calls and make a good impression by adapting their response to each customer's unique style.

Topics include:

  • listening actively
  • asking questions to obtain more information
  • being mindful of tone and technique
  • empathizing with the customer

More details

More about this course
  • Topics: Career development; Communication skills; Government priorities; Personal and team development; Personal development; Service excellence
  • Community: Employees; Managers; Supervisors
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course R009
Self-pacedProviding Telephone Customer Service (R009)OnlineOnlineEnglish


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