Duration: 15:00 hours
Public service employees are held to a high standard when delivering service to clients, colleagues and citizens alike. This course investigates the service expectations of Canadians and the different ways to deliver services that support diversity and inclusion. Participants will review service delivery policies and standards and learn effective resolution strategies and techniques to apply in different service delivery situations.
Introduction to Citizen- and Client-Centred Service (T233) (recommended only)
Share this course with a colleague
There are no available offerings for this course at the moment.
Download the "Reconciliation: A Starting Point" app to access a wealth of information on Indigenous Peoples in Canada, key historical events, and reconciliation.
The Anti-Racism Learning Series provides access to tools, job aids, courses, workshops and events on topics such as anti-Black racism, unconscious bias, disaggregated data, mental health and the challenges faced by visible minorities in the public service.
This website is continually being updated in response to your feedback.