Language selection


Notice: To enable the transition to a new learning platform that is replacing GCcampus, all learners who are currently registered for online self-paced courses or self-paced certification programs in GCcampus must complete their in‑progress learning activities before February 4, 2022, at 5:00 pm (PT). Any training that is incomplete after this date will need to be restarted in the new platform, and all previous progress will be lost. Learn more about the School's new learning platform

Fundamentals of Service Excellence (S001)


Type: Classroom
Duration: 15:00 hours
Status: Suspended

Public service employees are held to a high standard when delivering service to clients, colleagues and citizens alike. This course investigates the service expectations of Canadians and the different ways to deliver services that support diversity and inclusion. Participants will review service delivery policies and standards and learn effective resolution strategies and techniques to apply in different service delivery situations.

Topics include:

  • identifying and defining excellence in service delivery
  • promoting service satisfaction
  • recognizing policies supporting diversity and inclusion
  • communicating effectively with clients


Introduction to Citizen- and Client-Centred Service (T233) (recommended only)

The School has transitioned to the virtual delivery of its learning products. As a result, this in-person classroom course has been suspended. Visit our course catalogue to find similar or alternative virtual or online courses.

More details

More about this course
  • Topics: Government priorities; Service excellence
  • Community: Employees; Functional specialists
  • Audience: Service specialists
  • Business line: GC and Public Sector Skills
  • Provider: Canada School of Public Service

Upcoming offerings

There are no available offerings for this course at the moment.


An Answer to Rex Murphy's Questions on Racism In Canada by Deputy Minister Daniel Quan-Watson

In this powerful video testimony, Deputy Minister Daniel Quan-Watson shares his personal experiences of racism, including as a public servant representing Canada on the world stage.

Anti-Racism Learning Series

Access tools, job aids, courses, workshops and events on topics such as anti-Black racism, unconscious bias, disaggregated data, mental health and the challenges faced by visible minorities in the public service.

This website is continually being updated in response to your feedback.

Let us know what you think of it.
Which platform is your comment about? (required)
Date modified: