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Notice: To enable the transition to a new learning platform that is replacing GCcampus, all learners who are currently registered for online self-paced courses or self-paced certification programs in GCcampus must complete their in‑progress learning activities before February 4, 2022, at 5:00 pm (PT). Any training that is incomplete after this date will need to be restarted in the new platform, and all previous progress will be lost. Learn more about the School's new learning platform

Getting to the Root of a Problem (T041)


Type: Online
Duration: 00:30 hours
Status: Active

Solving a complex problem often begins by asking the right people the right questions. This online self-paced course explores investigative techniques used to analyze and frame an organizational problem that needs to be solved. Participants will learn how to survey stakeholders and investigate root causes as a first step in finding effective solutions.

Topics include:

  • identifying stakeholders and building trust
  • getting stakeholder input by asking the right questions in the right way
  • using techniques to investigate root causes (5 whys, fishbone diagrams)

More details

More about this course
  • Topics: Career development; Personal and team development; Personal development
  • Community: Employees; Managers; Supervisors
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course T041
Self-pacedGetting to the Root of a Problem (T041)OnlineOnlineEnglish


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