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Leadership in Service Excellence (T232)

Description

Type: Classroom
Duration: 07:30 hours
Status: Archived

Governments around the world are embracing the need for transformational change to improve their ability to meet increasing citizen expectations for greater accessibility, wider choices and higher quality services. This one-day workshop provides executives with a forum to share best practices, challenges and tools in Service excellence. Participants will reflect on their role and discuss how to lead a culture of Service excellence within the public service.

More details

More about this course
  • Topics: Leadership; Service excellence
  • Community: Directors; Executives
  • Business line: GC and Public Sector Skills
  • Provider: Canada School of Public Service

Upcoming offerings

There are no available offerings for this course at the moment.

Features

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Download the "Reconciliation: A Starting Point" app to access a wealth of information on Indigenous Peoples in Canada, key historical events, and reconciliation.

Anti-Racism Learning Series

The Anti-Racism Learning Series provides access to tools, job aids, courses, workshops and events on topics such as anti-Black racism, unconscious bias, disaggregated data, mental health and the challenges faced by visible minorities in the public service.

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