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Information about Programs and Information Holdings

Note to readers: The information presented here was previously known as Info Source: Sources of Federal Government and Employee Information.

Table of contents

  1. General Information
  2. Institutional Functions, Programs and Activities
  3. Additional information
  4. Appendix: Institution-Specific Personal Information Banks

1. General Information

Introduction

All government institutions subject to the Access to Information Act and the Privacy Act publish an inventory of their information holdings as well as relevant details about personal information under their control. The following can assist you in making an access to information or personal information request, or in exercising your privacy rights:

  • Browse the list of government institutions to learn more about their programs, activities, and information holdings, including their classes of records and personal information banks.

Some programs and activities, such as human resources and financial management, are common to most government institutions. These are known as internal services and they involve the following types of information:

Background

The Canada School of Public Service (the School) was created on April 1, 2004, when the legislative provisions of Part IV of the Public Service Modernization Act came into force. The School has been part of the Treasury Board Portfolio since July 2004. Operating under the authority of the Canada School of Public Service Act, the School was created from an amalgamation of the following three organizations: the Canadian Centre for Management Development, Training and Development Canada and Language Training Canada.

The Canada School of Public Service reports to Parliament through the Minister of the Treasury Board, who is the Minister responsible for the School.

For information about the School's core responsibilities, planned results and resources, reporting framework and more, consult our Departmental Plan 2020–2021.

Responsibilities

The School has the legislative mandate to provide a range of enterprise‐wide learning activities to build individual and organizational capacity and management excellence within the core public service. Using a broad ecosystem of learning products, delivery approaches, and an online learning platform, the School provides public servants with the foundational knowledge, skills, and competencies now in the future, to serve Canadians with excellence.

Read about the Canada School of Public Service's mandate.

2. Institutional Functions, Programs and Activities

The Canada School of Public Service has a single strategic outcome: Federal public service employees have the common knowledge, skills and competencies to fulfil their responsibilities in serving Canadians. It achieves this outcome through its various business lines with the support of internal services.

The following is a directory of the School's classes of records, including the personal information banks associated with each one.

Public Sector Operations and Inclusion Branch

The branch is responsible for the design, content, curation, and delivery of learning for the Respectful and Inclusive Workplace, Indigenous Learning and Government of Canada and Public Sector Skills business lines. Additionally, it is responsible for Executive Learning, to support leadership development of the executive cadre as well as senior leaders.

Respectful and Inclusive Workplace

Diversity and inclusion are among the government's top priorities. This is why the School offers a number of learning products for all public servants to promote healthy and respectful workplaces. The School's Respectful and Inclusive Workplace program includes online, virtual and classroom training on products such as: harassment and violence prevention; occupational health and safety; unconscious bias; mental health; positive space; Gender Based Analysis Plus; systemic racism and discrimination and, accessibility.

Functional Communities Programming – Class of Records

Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in the functional communities of Communications; Finance; Human Resources; Information Management; Information Technology Management; Policy; Procurement, Materiel Management and Real Property; Federal Regulators; Security; and Service Delivery. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing functional communities programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.

Record Number: CSPS 121

Online Course Program – Class of Records

Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.

Record Number: CSPS 141

Government of Canada and Public Sector Skills

This business line offers public servants learning opportunities related to the craft of government and how to work within a public sector context. We provide a variety of tools, courses, programs and events to meet the core learning needs of all public servants, whether they are new to the public service, working as a functional specialist or transitioning to a managerial position. The business line contains four streams:

  1. Public Sector Foundations focuses on learning at the foundational level for employees who are new to the public service (orientation), students and those seeking to maintain second language skills, as well as learning on machinery of government.
  2. Management Development focuses on learning solutions to strengthen the development of leaders, from newly appointed supervisors to managers.
  3. Policy, Programs & Services Communities responsible for all specialized learning related to the following functional communities: Communications, Evaluation, Policy, Regulation, and Service Excellence.
  4. Corporate Services Communities are responsible for all specialized learning related to the following functional communities: ATIP, Internal Audit, Finance, Human Resources, Procurement, Real Property, Materiel Management, Security/Emergency Management/Business Continuity Management Information Management, and Information Technology.

Public Service Orientation – Class of Records

Description: Information related to the Public Service Orientation courses and resources, which are delivered to all federal employees who are new to the public service, including deputy ministers, assistant deputy ministers and heads of federal agencies. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Orientation learning activities; curriculum design and development; course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; research and best practices; partnerships and liaisons; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Agenda, Curriculum Learning Components, Decision Records, Evaluations, Guidelines, Performance Monitoring, Plans, Policies, Procedures, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.

Record Number: CSPS 111

Functional Communities Programming – Class of Records

Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in the functional communities of Communications; Finance; Human Resources; Information Management; Information Technology Management; Policy; Procurement, Materiel Management and Real Property; Federal Regulators; Security; and Service Delivery. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing functional communities programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.

Record Number: CSPS 121

Online Course Program – Class of Records

Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.

Record Number: CSPS 141

Indigenous Learning

The learning on Indigenous realities offered at the School allows public servants to understand and explore the ongoing harmful impacts of colonialism on Indigenous Peoples and to see Canada's history through a new lens. The objective is to encourage reconciliation actions through effective working relationships with First Nations, Inuit and Métis in Canada, and help public servants understand the importance of working with Indigenous Peoples to co-develop federal policies and programs that reflect their needs and realities. The School offers a growing array of courses, events and resources, available online or in the classroom, on the history, cultures, and perspectives of First Nations, Inuit and Métis in Canada, as well as their long-standing relationships with the Government of Canada.

Professional Development Programming – Class of Records

Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in order to expand their skills and help them to acquire new knowledge in support of their professional development and in order to help managers to find approaches for supporting employee development and talent management. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing professional development programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.

Record Number: CSPS 122

Online Course Program – Class of Records

Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.

Record Number: CSPS 141

Executive Learning

The Executive Learning team supports the development of dynamic, high-performing executives to meet the current and future needs of Canadians. To do so, the team designs, develops and delivers the School's Executive Leadership Development Programs and transition to role orientation programs. In addition, it delivers events and podcasts on topics directly linked to working reality of leaders in the public service; designs learning tools, and targeted course offerings on emerging topics, and leverages peer learning, coaching, leadership reflection and mentoring. In addition to collaborating with other School business lines in the development of executive courses and events, the team is also the lead for the Authority Delegation Training, which is learning targeted to both executives and non‑executives.

Leadership Development Programs – Class of Records

Description: Information related to the design and development of leadership development programs that will result in the development of qualified individuals for management positions and first-level executive positions within the federal public service. Records may include information relating to the administration and management of the programs; creating, coordinating, managing, monitoring and developing the learning activities; curriculum design and development; in-house and contracted course and learning delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; research and best practices; partnerships and liaisons; learning activity evaluation; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.

Record Number: CSPS 221

Leadership Competencies – Class of Records

Description: Information related to courses and learning activities that are regularly offered through the School and customized agreements with the objective of strengthening leadership management competencies in the public sector at all levels, which will result in the development of qualified managers and executives within the federal public service. This includes leadership learning activities for managers, coaching activities and services and executive leadership learning activities and services. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Leadership Competencies program; curriculum design and development; in-house and contracted course and learning activity delivery; contracted procedures for consultant selection, policies, guidelines and standards; calendar planning; instructor/learning specialist management; research and best practices; partnerships and liaisons; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.

Record Number: CSPS 211

Authority Delegation Training – Class of Records

Description: Information related to the Authority Delegation Training courses and learning activities that are delivered to managers at all levels in the federal public service. Records may include information relating to the administration and management of the learning activities; creating, coordinating, managing, monitoring and developing the Authority Delegation Training learning activities; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; research and best practices; partnerships and liaisons; online assessment tools; learning roadmaps; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Agenda, Curriculum Learning Material, Decision Records, Evaluations, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Summaries.

Record Number: CSPS 112

Online Course Program – Class of Records

Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.

Record Number: CSPS 141

Innovation and Skills Development Branch

The mandate of the Innovation and Skills Development Branch is to help public servants acquire the skills, experience, and mindsets they need to pursue public service excellence in an environment of change. The branch activities include demonstration projects, experimentation, and research; leadership and business acumen learning products; and future of work and digital upskilling. The branch also supports various government-wide communities of practice.

Digital Academy

The School's Digital Academy was established in 2018 to help federal public servants gain the knowledge, skills and mindsets they need in the digital age. Learning topics include digital, digital government leadership, data, artificial intelligence, cloud computing, cybersecurity, human-centered and service design, the Agile approach, and product management. The Digital Academy supports public servants at all stages of their learning and at all levels of their careers through instructor-led and self-paced learning. The Digital Academy also offers learning events through a virtual exhibition space, micro-learning opportunities, as well as experiential learning through the CSPS Digital Accelerator.

Organizational Learning Services – Class of Records

Description: Information related to activities to enhance the performance and effectiveness of the public service by documenting and transferring innovations and best practices in public management; the provision of support and assistance to departments and agencies to help them to become learning organizations; collaboration with departments and agencies at the organizational level to support continuous improvement; the monitoring of international trends in public management; developments in public management in other countries; and liaison with institutions in other countries. Records may include information relating to the administration and management of the activities; creating, coordinating, managing, monitoring and developing the activities; curriculum design and development; activity delivery; procedures, policies, guidelines and standards; plans and strategies; best practices; international projects; learning needs analysis; outreach; and partnerships and liaisons.

Document Types: Agreements, Best Practices, Conferences, Correspondence, Decision Records, Delegations, Events, Guidelines, Memoranda of Understanding, Plans, Policies, Procedures, Projects, Reports, Standards, Strategies, and Training.

Record Number: CSPS 311

Online Course Program – Class of Records

Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.

Record Number: CSPS 141

Transferable Skills

The School provides learning through its Transferable Skills business line to help public servants develop portable knowledge and skills that are applicable inside and outside of government. But this business line is not just about skills; it's also about behaviours, mindsets and connecting. We offer a wide range of dynamic and forward-looking learning products and channels to help create a public service that is kinetic, connected and collaborative. Our offerings include project management, public and client engagement and change leadership, among others. The School sources, curates, partners, designs, develops and delivers learning under three streams: 

  1. Business Innovation - Provides public servants with dynamic business skills to help them develop and deliver projects and other initiatives that are portable across and beyond the GC. Our vision is to help public servants at all levels build knowledge, skills and mindsets to work in more open, agile, user-focused ways. This approach will help public servants adapt to change and empowers them to innovate, experiment, and deliver results to Canadians. Key subject matter areas we cover include: Project and Process Management, Foundational Business Skills, Virtual and Hybrid Work, and Experimentation and Innovation.
  2. Leadership Fundamentals - Helps public servants at all levels develop human-centered leadership skills, mindsets and behaviours they can apply in their workplaces on an everyday basis. Our vision is to grow the leadership capacity of all public servants in ways that enable, inspire and empower:
    • Helping learners lead change and foster individual, team and organizational resilience to thrive in an unpredictable world
    • Embracing human competencies needed today, such as vulnerability, emotional intelligence, and compassion
    • Understanding how to coach, engage and empower employees
  3. Future Skills - Aims to equip public servants with the soft skills that will allow them to easily navigate the workplace and become highly adaptable to constant change. Our curriculum provides learners with the tools needed to work with information and knowledge. Learners will better understand and be able to use complex information to communicate, collaborate and cooperate more effectively to achieve desired goals. Key subject matter areas we cover include: Briefing, Presentation Design, Problem Solving, Facilitating and Communications.

Professional Development Programming – Class of Records

Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in order to expand their skills and help them to acquire new knowledge in support of their professional development and in order to help managers to find approaches for supporting employee development and talent management. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing professional development programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.

Record Number: CSPS 122

Public Sector Innovation

The Public Sector Innovation business line develops and enables innovative approaches to public sector management in partnership with departments and agencies. This includes working on regulatory artificial intelligence projects, providing behavioural insights, and delivering learning events that highlight the possibilities available to enhance our work as public servants.

Professional Development Programming – Class of Records

Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in order to expand their skills and help them to acquire new knowledge in support of their professional development and in order to help managers to find approaches for supporting employee development and talent management. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing professional development programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.

Record Number: CSPS 122

Policy, Priorities and Partnerships Directorate

The Policy, Priorities and Partnerships directorate (PPPD) provides a range of policy services that share one common goal: to introduce public servants to the latest thinking, practices, and tools related to public sector management via practical learning experiences, such as policy research and advisory services, technology demonstration projects, and events. The PPPD comprises three main teams: the Surge Team (formally known as Priority Initiatives), the Geopolitics & National Security Learning Program Team (GNS), and the Policy and Strategic Relations Team (PSR). The Surge Team supports the President's Office and senior officials across the Government of Canada by supporting high-priority, time-sensitive and complex policy and innovation initiatives. The GNS Team provides topical learning to develop strategic leadership and critical thinking to public servants about the international and domestic issues affecting Canada's security and prosperity. The PSR Team enhances the School's engagement with academia and external organizations. It is also responsible for the School's internal policies.

Cooperation and Liaison – Class of Records

Description: Includes records related to formal and informal cooperation and liaison activities with other federal, provincial/territorial, municipal, and international governments/agencies, organizations, and academic institutions (where applicable) to ensure the effective management of horizontal initiatives, communicate institutional activities, and promote integrated approaches to developing and delivering institutional programs and services. May also include records related to coordinating programs for international delegations and visits, facilitating information exchanges in areas of common interest, sharing knowledge, expertise, and best practices, developing joint service delivery initiatives in partnership with other provinces and territories, reinforcing strategic partnerships with established partners and creating new networks of influence to expand and intensify ties with other governments and/or organizations, and building more strategic relationships to advance institutional interests and priorities. May also include records related to outreach activities, the development of new strategic networks and partnerships, hosting and sharing information with international delegations, and attending regional, national, and international for a, roundtables, symposia and conferences.

Document Types: Minutes, agendas and records of decisions of multilateral and bilateral meetings, proceedings of symposia, roundtables and conferences, copies of bilateral and liaison agreements, drafts and final case studies reports, memoranda of cooperation, records of consultation activities, and international activity reports.

Record Number: PRN 904

Communications and Engagement Directorate

The Communications and Engagement directorate is responsible for the delivery of communications advice and services and for the delivery of in-person and virtual learning events in support of the School's curriculum and business lines. Access to Information and Privacy and Parliamentary Affairs are also part of its responsibilities.

Marketing and Communications Services

Offers expertise and guidance to the business lines and other clients through a wide variety of services including marketing, web design, linguistics, and internal communications. The services support keeping employees aware of corporate priorities and engagement with public service learners through a variety of promotional channels.

Communications - Class of Records

Description: Includes records related to the management of an institution's internal and external communications. The Communications function includes, but is not limited to, the following activities: providing communications support and advice to ministers and senior officials on (non-partisan) government matters, including the preparation of speeches, news releases, briefing notes, presentations, memoranda and correspondence; preparing and implementing communications plans and strategies (including analyses of the internal and external environments) in support of institutional policies, programs, services and initiatives; preparing, producing and disseminating information using all forms of media and graphic arts, including electronic publishing; collaborating with other Government of Canada institutions to promote common communication objectives; integrating all communication activities, including Internet applications, marketing, advertising, public opinion research and media relations to promote consistent and well co-ordinated communications with the public; providing, co-ordinating or contracting media monitoring services; communicating with the public, federal institutions, other government institutions (municipal, provincial, international) and private sector organizations and providing information services through the Internet and other electronic media; planning, co-ordinating, implementing and evaluating advertising, publishing and public awareness programs and campaigns; planning, co-ordinating and promoting the institution's participation in public events, including fairs and exhibitions; cultivating media contacts, coordinating access to the media, authorising and issuing press releases and briefings, and organising media interviews; marketing and supplying publications by the institution in various formats including the production, distribution and evaluation of film, video, audiovisual and multimedia productions via manual or electronic production (e.g. design, layout, typesetting, desktop publishing, printing, binding, etc.); developing and administering guidelines on the consistency in written style, graphic design etc. within the institution's documents; and designing logos, letterhead, stationery, publications etc. that incorporate the corporate image of the institution. Records may include information related to media relations, media monitoring and analysis, strategic communications advice and planning, public opinion research and analysis, institutional publications, the development, design, management and maintenance of internal and external websites, and the development and maintenance of internal and external mailing and distribution lists.

Document Types: Media analyses and media lines, communications plans, announcements, communiqués, newsletters and updates to staff, news releases, backgrounders, fact sheets, media advisories, speeches, questions and answers, scenario notes, speaking notes, briefing notes, calendar of planned events, news-clippings, biographies, protocols, PowerPoint presentations, mailing and distribution lists, public opinion research reports, style guides, institutional communications policies, guidelines, standards and procedures, notices, pamphlets, service/customer satisfaction studies, omnibus surveys, literature reviews, crisis and emergency communications plans and policies, documentation pertaining to the Depository Services Program, brochures, print and electronic publishing documentation, website content, and copies of institutional publications in all formats.

Record Number: PRN 939

Events and Multimedia Services

Supports the School's curriculum by offering timely learning and awareness opportunities to meet the current needs of public servants, as well as high-level outreach and community-building activities. They also provide video and virtual event production services so that learning opportunities can be provided both in person and virtually.

Communications - Class of Records

Description: Includes records related to the management of an institution's internal and external communications. The Communications function includes, but is not limited to, the following activities: providing communications support and advice to ministers and senior officials on (non-partisan) government matters, including the preparation of speeches, news releases, briefing notes, presentations, memoranda and correspondence; preparing and implementing communications plans and strategies (including analyses of the internal and external environments) in support of institutional policies, programs, services and initiatives; preparing, producing and disseminating information using all forms of media and graphic arts, including electronic publishing; collaborating with other Government of Canada institutions to promote common communication objectives; integrating all communication activities, including Internet applications, marketing, advertising, public opinion research and media relations to promote consistent and well co-ordinated communications with the public; providing, co-ordinating or contracting media monitoring services; communicating with the public, federal institutions, other government institutions (municipal, provincial, international) and private sector organizations and providing information services through the Internet and other electronic media; planning, co-ordinating, implementing and evaluating advertising, publishing and public awareness programs and campaigns; planning, co-ordinating and promoting the institution's participation in public events, including fairs and exhibitions; cultivating media contacts, coordinating access to the media, authorising and issuing press releases and briefings, and organising media interviews; marketing and supplying publications by the institution in various formats including the production, distribution and evaluation of film, video, audiovisual and multimedia productions via manual or electronic production (e.g. design, layout, typesetting, desktop publishing, printing, binding, etc.); developing and administering guidelines on the consistency in written style, graphic design etc. within the institution's documents; and designing logos, letterhead, stationery, publications etc. that incorporate the corporate image of the institution. Records may include information related to media relations, media monitoring and analysis, strategic communications advice and planning, public opinion research and analysis, institutional publications, the development, design, management and maintenance of internal and external websites, and the development and maintenance of internal and external mailing and distribution lists.

Document Types: Media analyses and media lines, communications plans, announcements, communiqués, newsletters and updates to staff, news releases, backgrounders, fact sheets, media advisories, speeches, questions and answers, scenario notes, speaking notes, briefing notes, calendar of planned events, news-clippings, biographies, protocols, PowerPoint presentations, mailing and distribution lists, public opinion research reports, style guides, institutional communications policies, guidelines, standards and procedures, notices, pamphlets, service/customer satisfaction studies, omnibus surveys, literature reviews, crisis and emergency communications plans and policies, documentation pertaining to the Depository Services Program, brochures, print and electronic publishing documentation, website content, and copies of institutional publications in all formats.

Record Number: PRN 939

Internal Services

Internal services constitute groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are management and oversight services, communications services, legal services, human resources management services, financial management services, information management services, information technology services, real property services, materiel services, acquisition services, and travel and other administrative services. Internal services include only those activities and resources that apply across an organization and not to those provided specifically to a program.

Acquisition Services

Acquisition services involve activities undertaken to acquire a good or service to fulfil a properly completed request (including a complete and accurate definition of requirements and certification that funds are available) until entering into or amending a contract.

Communications Services

Communications services involve activities undertaken to ensure that Government of Canada communications are effectively managed, well-coordinated and responsive to the diverse information needs of the public. The communications management function ensures that the public—internal or external—receives government information, and that the views and concerns of the public are taken into account in the planning, management and evaluation of policies, programs, services and initiatives.

Financial Management Services

Financial management services involve activities undertaken to ensure the prudent use of public resources, including planning, budgeting, accounting, reporting, control and oversight, analysis, decision support and advice, and financial systems.

Human Resources Management Services

Human resources management services involve activities undertaken for determining strategic direction, allocating resources among services and processes, as well as activities relating to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies and plans.

Information Management Services

Information management services involve activities undertaken to achieve efficient and effective information management to support program and service delivery; foster informed decision making; facilitate accountability, transparency and collaboration; and preserve and ensure access to information and records for the benefit of present and future generations.

Information Technology Services

Information technology services involve activities undertaken to achieve efficient and effective use of information technology to support government priorities and program delivery, to increase productivity, and to enhance services to the public.

Legal Services

Legal services involve activities undertaken to enable government departments and agencies to pursue policy, program and service delivery priorities and objectives within a legally sound framework.

Management and Oversight Services

Management and oversight services involve activities undertaken for determining strategic direction and allocating resources among services and processes, as well as those activities related to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies or plans.

Materiel Services

Materiel services involve activities undertaken to ensure that materiel can be managed by departments in a sustainable and financially responsible manner that supports the cost-effective and efficient delivery of government programs.

Real Property Services

Real property services involve activities undertaken to ensure that real property is managed in a sustainable and financially responsible manner, throughout its life cycle, to support the cost-effective and efficient delivery of government programs.

Travel and Other Administrative Services

Travel and other administrative services include Government of Canada travel services, as well as those other internal services that do not smoothly fit with any of the internal services categories.

3. Additional information

About Access to Information and Privacy

The Access to Information Act gives every Canadian citizen, permanent resident, individual or corporation in Canada the right to request access to records that are under the control of federal government institutions, regardless of their format.

The purpose of the Privacy Act is to protect the privacy of individuals with respect to their personal information. This Act governs the federal government's collection, retention, use and disclosure of that information. It also provides individuals with a right of access to their personal information.

Submitting an Online Request

Using the ATIP Online Request service is a faster, easier and more convenient way to submit access to information or privacy requests. Apply online today to save time.

Contact Information

You may also contact the Canada School of Public Service's ATIP Office by sending an email to the following address: csps.atipaiprp.efpc@canada.ca.

Completed Access to Information Requests

The Government of Canada encourages the release of information through informal requests outside of the ATIP process. Records released in response to completed Access to Information Act requests processed by the Canada School of Public Service can be obtained informally. A list of completed request summaries is available.

Open Data

To obtain information on open data, visit the Open Government portal.

4. Appendix: Institution-Specific Personal Information Banks

Personal Information Banks are descriptions of personal information that are maintained by government institutions about individuals, in support of specific programs and activities. The Privacy Act requires that Personal Information Banks include all personal information that is organized and retrievable by a person's name or by an identifying number, symbol or other particular assigned only to that person. Personal Information Banks must also include personal information that has been or is being used, or is available for use for an administrative purpose.

Below are the Canada School of Public Service's institution-specific Personal Information Banks.

Integrated Learning Management System (I-LMS)

Description: This database is used to support a centralized portal for online learning courses and to provide individuals with online assessment tools. The database captures individual profile information; course and learning activity participation and results; and some automatically generated course testing and self-assessment results. The personal information collected includes the individual's name, work address, work telephone and fax numbers, e-mail address, department, job title, classification category and level, and preferred language. While accounts may be deactivated after a period of prolonged inactivity, account holders can request the reactivation of their accounts at any time by calling the Client Contact Centre.

Class of Individuals: Employees of governments and public sector institutions (federal, provincial, municipal and international).

Purpose: This information is collected to provide an automated tool for course registration, payment and learning activity utilization data. This tool is provided to enable I-LMS account holders to establish training needs and partake of professional development activities.

Consistent Uses: The personal information is used for I-LMS statistical and evaluative purposes. All disclosures require the individual's prior consent.

Retention and Disposal Standards: The information is retained by I-LMS as long as the I-LMS platform exists. Should the platform be discontinued, the information will not be disposed of until five years have passed.

RDA Number: 99/020
Related Record Number: CSPS 111, CSPS 112, CSPS 121, CSPS 122, CSPS 131, CSPS 132, CSPS 141, CSPS 142, CSPS 211, CSPS 221
TBS Registration: 006094
Bank Number: CSPS PPU 015

Course Registration and Information

Description: This bank may contain basic personal data and related course administration information. Individuals seeking access to this information are required to specify the pertinent course number.

Classes of Individuals: Public servants who have taken or are enrolled in a course offered by the School. May also contain information on members of the private (business) sector or other levels of government who attend School-sponsored activities.

Purpose: This bank exists to establish and maintain records of all persons who have taken or are enrolled in a course offered by the School.

Consistent Uses: This bank is used to provide information required to administer training courses delivered by the School.

Retention and Disposal Standards: Records are retained for five years after completion of a training and development activity, then destroyed.

RDA Number: 99/020, 2001/025
Related Record Number: CSPS 111, CSPS 112, CSPS 121, CSPS 122, CSPS 211, CSPS 221, CSPS 321
TBS Registration: 001438
Bank Number: CSPS PPU 050

Individual Data Base

Description: This information bank contains basic information on courses and other School training activities, on actual and potential clients, on internal and external resources employed by the School and on all persons with whom the School has contact.

Classes of Individuals: Individuals, principally members of the management category of the Canadian federal public service, who have contact with the School. May also contain information on members of the private (business) sector or other levels of government who attend School-sponsored activities.

Purpose: The purpose of this information bank is to establish and maintain files on actual and potential clients in order to facilitate the registration of these individuals for School activities and to have information available to determine a client profile to help in the development and delivery of products offered by the School.

Consistent Uses: This information bank serves to identify potential clients and resources for activities offered by the School.

Retention and Disposal Standards: The files are retained as long as the information is valid.

RDA Number: 99/020, 2001/025
Related Record Number: CSPS 111, CSPS 112, CSPS 121, CSPS 122, CSPS 131, CSPS 132, CSPS 211, CSPS 221, CSPS 231, CSPS 311, CSPS 321
TBS Registration: 003329
Bank Number: CSPS PPU 010

Registration Information System

Description: This information bank may contain basic information on participants and administrative data on learning activities at the School.

Classes of Individuals: Individuals, including members of the management category of the federal public service, who have taken or are registered in a learning activity sponsored by the School. May also contain information on members of the private (business) sector or other levels of government who attend School-sponsored activities.

Purpose: This information bank exists to establish and maintain files on School learning and development activities and participants in these activities.

Consistent Uses: The information bank provides data necessary for the delivery of learning activities offered by the School.

Retention and Disposal Standards: The files are kept for a five-year period following the end of the learning activity and are then destroyed.

RDA Number: 99/020, 2001/025
Related Record Number: CSPS 111, CSPS 112, CSPS 121, CSPS 122, CSPS 211, CSPS 221, CSPS 321
TBS Registration: 003328
Bank Number: CSPS PPU 005

Learner Registration and Management System

Description: This bank may contain basic personal data on course participants and related course administration information. Individuals seeking access to this information are required to specify the pertinent School course number.

Class of Individuals: Public servants and non-public servants who have registered in or are enrolled in a course offered by the School.

Purpose: This bank exists to establish and maintain records of all public servants and non-public servants who have taken or are enrolled in a course offered by the School.

Consistent Uses: This bank is used to provide information required to administer and deliver learning activities offered by the School. The information is also used for statistical, reporting and evaluative purposes.

Retention and Disposal Standards: Records are retained for five (5) years after completion of learning activity, and then deleted from this information bank.

RDA Number: 99/020, 2001/025
Related Record Number: CSPS 111, CSPS 112, CSPS 121, CSPS 122, CSPS 211, CSPS 221, CSPS 321
TBS Registration: 001478
Bank Number: CSPS PCE 732


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