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How Big Data Can Support Service Innovation

How Big Data Can Support Service Innovation

Big data comes with opportunities and challenges. With the right tools, technologies and practices in place, data analytics and algorithms can predict future trends and behaviours. This can support personalized and client-centric service delivery. But the growing popularity of big data raises new concerns about security, privacy and ethics.

Join our expert panellists as they share insights and make practical recommendations on how big data can be used to deliver better services.

Event Information

This learning activity is designed for all public servant groups and levels and is offered at no cost.


Date and time:

October 23, 2018 | 1:30 pm to 3:00 pm (EDT)


  • Dr. Tracey Lauriault, Assistant Professor of Critical Media and Big Data, School of Journalism and Communication, Carleton University
  • Dr. Matthew Till, Senior Data Scientist and Research Advisor, Strategic and Service Policy Branch, Employment and Social Development Canada


Ima Okonny, Director, Regulatory Data Management, Office of the Superintendent of Financial Institutions


English with interpretation in French

  • Collaboration Lounge, Académie De-La-Salle, 373 Sussex Drive (Guigues Avenue entrance), Ottawa, Ontario
  • Available across Canada by webcast


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