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Service Design in the Federal Government

Special Event

Ottawa, Ontario

October 20, 2015 | 1:30 p.m. to 2:30 p.m. (EDT) | English with simultaneous interpretation in French

Growing demand for public sector innovation provides an opportunity to reimagine the way government services are designed. User-centered design or "design thinking," which uses structured ethnographic research and visual tools, is one way to generate new ideas based on a better understanding of users and context.

This session will present some of the ways forward-thinking governments can use new techniques like user-centered design to improve their services and explore their potential advantages and pitfalls. It will also provide examples that illustrate these innovative techniques.


Available across Canada by webcast

Collaboration Lounge, Académie De-La-Salle, 373 Sussex Drive (entrance on Guigues Avenue), Ottawa, Ontario

October 20, 2015 | 1:30 p.m. to 2:30 p.m. (EDT)
Ryan Hum, Strategic Designer and Data Scientist, Central Innovation Hub, Privy Council Office
English with interpretation in French
No charge for learners
This activity is designed for all federal public servants.


Henri Huard
Event Coordinator

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