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Winning Strategies for Managing Difficult Personalities in the Workplace

Winning strategies for managing difficult personalities in the workplace

Past Event

As labour relations specialists, how can you recognize difficult personalities in the workplace? What impact do their behaviours have, both on the work environment and on their organization? What to do when, for example, unreasonable employee complaints and appeals multiply to the point of crippling the systems in place? How does current jurisprudence limit what action organizations can take?

To enhance your understanding of such issues, the School and the Labour Relations Council have put together a panel of labour relations specialists, experts in personality disorders, and union representatives to suggest strategies and practices for better managing difficult personalities in the workplace.

The event's main topics of discussion:

  • Characteristics of various types of difficult personalities in the workplace
  • Ways of adapting to difficult personality types
  • Impact of difficult personalities on the workplace and on organizations
  • Strategies for managing cases of repeated complaints and appeals made by the same person
  • Overview of relevant jurisprudence

Event Information

This learning activity is designed for human resources professionals and is offered at no cost.


Date and time:

October 22, 2018 | 12:30 pm to 3:30 pm (EDT


  • Dr. Évens Villeneuve, Associate Professor, Department of Psychiatry and Neurosciences, Faculty of Medicine, Université Laval
  • Barbara Di Brita, Analyst, Employer Representation in Recourse, Treasury Board of Canada Secretariat
  • Diane Kirkpatrick, Director General (retired), Veterinary Drugs Directorate, Health Canada
  • Tony Boettger, Labour Relations Advisor/Consultant, former director of labour relations
  • David Girard, Labour Relations Officer, Union of Taxation Employees, Public Service Alliance of Canada
  • Michel Girard, Counsel, Centre for Labour and Employment Law, Department of Justice Canada


  • Charles Vézina, Director, Labour Relations, Canada Revenue Agency, and Chair of the Labour Relations Council
  • Karine Renoux, Director, Labour Relations, Crown-Indigenous Relations and Northern Affairs Canada, and Vice-Chair of the Labour Relations Council


Bilingual with interpretation in both official languages


  • Collaboration Lounge, Académie De-La-Salle, 373 Sussex Drive (Guigues Avenue entrance), Ottawa, Ontario
  • Available across Canada by webcast


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