Courses

The Canada School of Public Service offers all public servants courses on a variety of topics. While many are held in conventional classrooms, others are online, interactive and self-paced, allowing for learning when it's most convenient.

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TitleTypeTopicBusiness lineAudienceCommunity
Aboriginal Considerations in Procurement (C223)
Understanding the policies and laws governing the procurement process with Aboriginal businesses is an important requirement when dealing with the comprehensive land claim settlement areas. This online course introduces federal procurement policies and obligations that are designed to improve the development opportunities for Aboriginal peoples. (Online, 04:00 hours)
OnlineProcurementGC and Public Sector SkillsMateriel Management specialists; Procurement specialistsFunctional specialists
Access to Information and Privacy Fundamentals (I015)
Public servants must understand what an access to information request is in order to be able to process it properly while protecting personal information. This course describes the steps to follow when a request for access to information is received and explains how to process and protect personal information by exploring various scenarios. (Online, 01:00 hours)
OnlineInformation managementGC and Public Sector SkillsEmployees
Access to Information in the Government of Canada (I701)
To carry out their responsibilities with respect to the public's right to information, federal employees who process requests for information must be familiar with the Access to Information Act and the Privacy Act and how they are applied. (Classroom, 07:30 hours)
ClassroomInformation managementGC and Public Sector SkillsInformation Management specialistsEmployees; Functional specialists
Accounting and Control of Expenditures (F601)
Financial responsibilities and controls are often delegated to others, so it is important to know how to reconcile the numbers at the end of the month. This course presents the essential steps of the accounting and control of expenditures process. Participants will learn how to better advise managers on financial matters and contribute to departmental accounting projects. (Classroom, 22:30 hours)
ClassroomFinanceGC and Public Sector SkillsSupervisors; Managers and Supervisors; Managers
Aligning Goals and Priorities to Manage Time (G006)
Meeting targets and achieving goals consistently, regardless of the business situation, isn't easy. A big part of doing this successfully is managing your time. In this course, you will learn why it's important to align your goals with the goals of your organization-and how to do this using a goal alignment worksheet. (Online, 00:30 hours)
OnlinePersonal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Aligning Unit Goals and Imperatives (G007)
Getting your priorities straight, no matter your position within the organization, is about keeping a focus on your goals. It requires you to think about the bigger picture to ensure your department's work effectively supports the strategic objectives of your organization. In this course, you'll learn about the importance of setting strategic, tactical and operational goals. (Online, 00:30 hours)
OnlineHow government works; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Analyzing Risk (PMBOK® Guide Sixth Edition) (T933)
This course covers the Perform Qualitative Risk Analysis and Perform Quantitative Risk Analysis project management processes. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Application of Costing (F133)
Costing has become a common requirement for financial officers and managers at all levels. This course offers participants an opportunity to apply their costing skills and improve their ability to analyze cost information based on the steps and approach mentioned in the Treasury Board Secretariat Guidelines on Costing. Participants will learn how to communicate cost information and to challenge a cost estimate. (Classroom, 15:00 hours)
ClassroomFinanceGC and Public Sector SkillsFinancial officersSupervisors; Managers and Supervisors; Managers; Functional specialists
Applying Key Concepts in Financial Management (F304)
This classroom course is the final step in required training for financial officers in the Government of Canada. It links the theory covered in the online courses F111, F112 and F113 with the practical aspects of public finance management. Through application exercises, new financial officers will be exposed to the tools currently used in government financial management. (Classroom, 07:30 hours)
ClassroomFinanceGC and Public Sector SkillsFinancial officersFunctional specialists
Applying the Fundamentals of Physical Security (S205)
Based on the course Fundamentals of Physical Security (S204), this course is specifically about the application of basic physical security concepts such as zoning, access control, and concentric rings of protection. Through a series of case studies, participants in the course Applying the Fundamentals of Physical Security (S205) will learn basic skills such as: interpreting baseline requirements in the design of a building, assessing the needs and the vulnerabilities of existing access controls and applying baseline requirements to better manage access. (Classroom, 07:30 hours)
ClassroomSecurityGC and Public Sector SkillsEmployees
Assessing Your Organization's Risks (G008)
Risk is a fact of life for businesses and as a manager, you must know how to manage it. But before you can do that, you need to assess the risk to create a strategy to avoid or mitigate it. In this course, you will learn common techniques for assessing risk, including opportunity assessment and threat assessment using failure mode and effects analysis (FMEA). (Online, 00:30 hours)
OnlinePersonal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers
Assessing Your Own Leadership Performance (G009)
Monitoring your own progress is a simple and effective way to ensure success in your leadership role. Knowing how to self-assess your leadership skills and competencies is important if you want to chart your development and plan your future growth as a leader. In this course, you'll learn about techniques leaders can use to carry out a self-assessment, such as reflective journaling, surveys and checklists, and 360-degree feedback. (Online, 00:30 hours)
OnlineLeadership; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers
Audience and Purpose in Business Writing (C042)
To write effective and appropriate business messages, you need to know your audience and your purpose. In this course, you'll discover how to identify your readers and create messages that convey the appropriate tone for different readers. You'll also explore how to write effectively for the three most common purposes: to inform, respond, or persuade. (Online, 00:30 hours)
OnlineCommunications; Personal development; Career development; Communication skillsTransferable SkillsEmployees
Authority Delegation Revalidation Assessment for Managers (C451-1)
This revalidation assessment covers the authorities and responsibilities delegated to managers in the core public administration (organizations listed in Schedules I and IV of the Financial Administration Act). It evaluates knowledge of assets and acquired services, financial management, human resources management and information management. Learners must complete this assessment to revalidate their delegated authorities five years after their initial certification. (Online, 01:30 hours)
OnlineFinance; Human resources; Operational effectiveness; Information technologies; ProcurementGC and Public Sector SkillsManagers and Supervisors; Managers
Authority Delegation Second Revalidation Assessment for Managers (C451-2)
This revalidation assessment covers the authorities and responsibilities delegated to managers in the core public administration (organizations listed in Schedules I and IV of the Financial Administration Act). It evaluates knowledge of assets and acquired services, financial management, human resources management and information management. Learners must complete this assessment to revalidate their ability to exercise delegated authorities ten years after their initial certification. (Online, 01:00 hours)
OnlineFinance; Human resources; Operational effectiveness; Information technologies; ProcurementGC and Public Sector SkillsManagers and Supervisors; Managers
Authority Delegation Training (G110) - Module 1: Introduction
This module provides an overview of the Authority Delegation Training (G110) and key topics covered in the course including management of people, public funds, programs and assets. This is module 1 of 8. Learners must complete all eight modules to complete the Authority Delegation Training (G110) course. (Online, 00:30 hours)
OnlineFinanceGC and Public Sector SkillsManagers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers
Authority Delegation Training (G110) - Module 2: Management Accountability Framework
This module will examine the Management Accountability Framework (MAF), some of the rules and instruments that govern managers in the public service, and the roles and responsibilities of key players in the federal government. This is module 2 of 8. Learners must complete all eight modules to complete the Authority Delegation Training (G110) course. (Online, 01:00 hours)
OnlineFinance; Human resources; Information management; ProcurementGC and Public Sector SkillsManagers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers
Authority Delegation Training (G110) - Module 3: Governance
To fulfil the management responsibilities that have been delegated to you, you must understand the various rules and instruments that govern your activities. This module will introduce you to the process of conferring responsibilities and accountabilities and the roles of key players involved in the machinery of government. This is module 3 of 8. Learners must complete all eight modules to complete the Authority Delegation Training (G110) course. (Online, 01:30 hours)
OnlineFinance; How government worksGC and Public Sector SkillsManagers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers
Authority Delegation Training (G110) - Module 4: Communications
This module will help you to understand the requirements of the Policy on Communications and Federal Identity and the Directive on the Management of Communications; the accountabilities for communications within the Government of Canada; the application of the official symbols of the Government of Canada as prescribed by the Federal Identity Program. This is module 4 of 8. Learners must complete all eight modules to complete the Authority Delegation Training (G110) course. (Online, 01:30 hours)
OnlineCommunicationsGC and Public Sector SkillsManagers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers
Authority Delegation Training (G110) - Module 5: Financial Responsibilities
The Government of Canada has, through the Federal Accountability Act, made a clear commitment to administrative transparency, oversight and accountability across the public sector. In this module, you will acquire the knowledge required to efficiently exercise your delegated financial authorities in compliance with the existing legal framework of acts, rules, policies, procedures and more. This is module 5 of 8. Learners must complete all eight modules to complete the Authority Delegation Training (G110) course. (Online, 03:30 hours)
OnlineFinanceGC and Public Sector SkillsManagers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers
Authority Delegation Training (G110) - Module 6: Procurement Responsibilities
This module will give you basic knowledge of the legal and policy rules of your procurement responsibilities as a manager within your organization. You will also gain an understanding of the procurement process and materiel management lifecycle. This is module 6 of 8. Learners must complete all eight modules to complete the Authority Delegation Training (G110) course. (Online, 02:30 hours)
OnlineProcurementGC and Public Sector SkillsManagers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers
Authority Delegation Training (G110) - Module 7: Human Resources Responsibilities
In this module, you will acquire the knowledge required to effectively exercise your delegated human resources authorities in compliance with the established legal and policy framework. This is module 7 of 8. Learners must complete all eight modules to complete the Authority Delegation Training (G110) course. (Online, 04:00 hours)
OnlineHuman resources; Values and ethics; Official languagesGC and Public Sector SkillsManagers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers
Authority Delegation Training (G110) - Module 8: Protecting the Workplace
In this module, you will examine your obligations in terms of security, information management, and health and safety. For each of these themes, you will review the different legislations and policies that govern your workplace responsibilities so that you are able to make decisions within the legal framework. This is module 8 of 8. Learners must finish all eight modules to complete the Authority Delegation Training (G110) course. (Online, 02:00 hours)
OnlineRespectful and inclusive workplace; Government priorities; Information managementGC and Public Sector SkillsManagers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers
Authority Delegation Validation Assessment for Managers (C451)
This validation assessment covers the authorities and responsibilities delegated to managers in the core public administration (organizations listed in Schedules I and IV of the Financial Administration Act). It evaluates knowledge of assets and acquired services, financial management, human resources management and information management. Learners must successfully complete this assessment to validate their ability to exercise delegated authorities. (Online, 01:30 hours)
OnlineFinance; ProcurementGC and Public Sector SkillsManagers and Supervisors; Managers
Basics of Staffing in the Public Service - Module 1 (H200)
This module provides a clear understanding of the application and requirements of the legislative framework that governs staffing in the federal public service as well as the links between staffing and the other human resources disciplines. It also presents the vision of staffing in the federal public service and addresses the delegation of staffing authorities. (Online, 01:15 hours)
OnlineHuman resources; Building the workforceGC and Public Sector SkillsHuman Resources professionalsEmployees; Managers and Supervisors; Managers; Functional specialists
Become a Great Listener (C043)
How a message is received is as important as the message itself. When you're on the receiving end of a message, you have the responsibility to be receptive to its intended meaning. In this course, you'll work on sharpening those skills, as well as on getting yourself in the proper mindset for communicating. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Becoming a Supervisor (G312)
This 5 to 8 hour(s), self-paced online course gives you the foundation you need. Learn more about your new role and key responsibilities, how to work with a team, and how to become an effective leader. (Online, 15:00 hours)
OnlineLeadership; Personal development; Personal and team developmentGC and Public Sector SkillsSupervisors; Managers and Supervisors
Becoming an Inspirational Leader (G010)
People are inspired when they trust their leaders and are mobilized by common goals. When you strive for inspirational leadership, you demonstrate credibility and create a community with a shared vision. In this course, you'll learn about the characteristics people look for in an inspiring leader. (Online, 00:30 hours)
OnlineLeadership; Personal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Becoming More Professional through Business Etiquette (H010)
Your reputation often precedes you in any work environment. It can define your credibility, impact your career opportunities, and shape your relationships with your colleagues. In this course, you'll learn the basics of how to act professionally and practise proper business etiquette. (Online, 00:15 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees
Being an Effective Team Member (D004)
To make a real, positive difference on a team, you must take on the challenging task of putting the team first. This course covers strategies and techniques to help you become a more effective and valued member of your team. (Online, 00:30 hours)
OnlinePersonal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Being Brief: Making a Request Efficiently (B196)
The way in which public servants communicate is changing and adapting to new work realities. This interactive course provides strategies and tools to make verbal requests in two minutes or less while ensuring that a complete and well-constructed message is delivered. At the end of the course, participants will be able to express their requests explicitly and concisely to their immediate supervisor or director who will in turn adopt the same model to effectively share their thoughts. (Classroom, 07:30 hours)
ClassroomCommunications; Service excellenceTransferable SkillsEmployees
Big Data Fundamentals (I017)
You've probably heard of big data, but what exactly is it and how can it be used to give your organization a competitive advantage? In this course, you'll learn about the key characteristics of big data, the benefits it can provide, and the types of data it incorporates. (Online, 00:30 hours)
OnlineInformation management; Personal development; Career developmentGC and Public Sector SkillsEmployees
Big Data Interpretation (I018)
Utilizing big data can lead to significant gains for your organization, including lower operating costs, better decision-making, and innovative new product development. But you have to know how to effectively identify, gather, analyze and use your data to reap the benefits. In this course, you'll learn about the data analysis process and be introduced to the most common basic and advanced analytic methods, including data mining. (Online, 00:30 hours)
OnlineInformation management; Personal development; Career developmentGC and Public Sector SkillsEmployees
Bridging the Diversity Gap (W003)
Diversity in the workplace gives an organization the advantage of a much broader perspective. A diverse workforce can offer important insights and opportunities for innovation in carrying out the mission of the organization. This course focuses on what diversity is, what diversity can bring to an organization and the barriers that must be overcome to create a diversified working environment. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees
Building Career Development Programs and Succession Planning (G011)
An organization can't achieve its strategic business goals if it doesn't have the needed human capacity and skills-the talent-to do so. Managing talent effectively means your organization will have optimized its workforce for overall success in achieving its goals. In this course, you'll learn about creating development programs for everyone from emerging employees to experienced leaders by considering the key concepts of career development, leadership development, and mentoring. (Online, 00:30 hours)
OnlineHuman resources; Personal development; Personal and team developmentGC and Public Sector SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Building Innovation Cultures and Leaders (G012)
Innovation is a critical component of just about every organization. Building and supporting an innovative culture is a responsibility for leaders and employees across organizational hierarchies. In this course, you'll learn about business innovation cultures and types of innovation leadership. (Online, 00:30 hours)
OnlineLeadership; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Building Rapport with Your Boss (D005)
Your boss can be the lifeline to your future. Typically, no one has more influence over your immediate and long-term success than the person to whom you report. This course teaches strategies for building a strong professional relationship with your boss. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Building the Foundation for an Effective Team (G013)
How a team is built is an important factor in determining its success. Leading a team quickly and smoothly into high-performance mode requires pulling the right team together, setting team goals, and defining the standards of team behaviour. In this course, you'll learn about the five stages of team development and strategies for selecting high performers best suited to your project or team. (Online, 00:30 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Building Your Presentation (C044)
To be effective, a presentation needs to have a sound structure. Making notes about its purpose, audience and key points will guide you and improve the presentation's structure. In this course, you will learn how to: write the main parts of a presentation so that they're memorable and effective; select and use presentation tools and visual aids; rehearse your presentation-a key step in building confidence for the actual delivery. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Building Your Professional Network (D006)
A key factor in advancing your career is using good communication skills to build strong professional relationships and maintain an effective business network of contacts. This course provides you with the communication skills required to establish a business network. (Online, 00:30 hours)
OnlineCommunications; Personal development; Career development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Business Analysis (F106)
Business skills are needed to scrutinize and analyze financial and operational problems and to determine appropriate solutions. This course explores the connection between financial elements, performance indicators and results while also examining the function of comptrollership. Participants will learn how to improve organizational performance through the strategic use of financial information and analysis. (Classroom, 22:30 hours)
ClassroomFinanceGC and Public Sector SkillsFinancial officersSupervisors; Managers and Supervisors; Managers; Functional specialists
Business Continuity Management (S200)
This course was designed to provide participants with practical activities and exercises to learn how to develop and implement a business impact analysis and a business continuity plan. Through presentations, a video, discussion and activities, participants will learn the first steps in developing, planning, evaluating, implementing, and maintaining an effective business continuity management program in their federal organization. (Classroom, 15:00 hours)
ClassroomSecurityGC and Public Sector SkillsEmployees
Canada Labour Code, Part II: An Overview (Z065)
The Canada Labour Code, Part II ("the Code") governs the health and safety of employees in the federal jurisdiction. Managers and supervisors are responsible to carry out the duties of the employer in the work areas that they manage. Through case studies and examples, this course will give participants a basic understanding of the requirements and application of the Code. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees
Choosing and Using the Best Solution (D007)
The time has come to make a final decision. In this course, you'll learn how to make smart decisions based on key criteria and decision-making styles. You'll also learn how to plan, manage, evaluate and celebrate solution implementation. (Online, 00:30 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Choosing the Right Interpersonal Communication Method to Make Your Point (C045)
Today, there are more communication methods than ever before. The method of communication you choose for a particular situation can have a huge impact on how your message is received. In this course, you'll learn how to select the best communication methods to convey your intention to your target audience. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Clarity and Conciseness in Business Writing (C046)
Being clear and concise in business documents and messages isn't always easy. But it's essential in the workplace if you want what you write to be read. In this course, you'll explore techniques for making your writing clearer. (Online, 00:30 hours)
OnlineCommunications; Personal development; Career development; Communication skillsTransferable SkillsEmployees
Coaching for Effective Leadership (D101)
Managers can inspire deeper levels of commitment in employees by improving their practical coaching skills and abilities. This workshop provides a thorough grounding in the essentials of coaching and an opportunity to immerse in its practice. Participants will improve their active listening and observation skills and expand their capacity to build new levels of trust in their relationships with employees and colleagues. (Classroom, 07:30 hours)
ClassroomHuman resources; Talent management; Workplace management; LeadershipRespectful and Inclusive WorkplaceSupervisors; Managers and Supervisors; Managers; Executives; Directors
Coaching for Excellence (G406)
Supervisors, managers and functional specialists must be equipped to confidently provide performance-based coaching to employees. This online course helps supervisors, managers and functional specialists develop their leadership capacity through coaching. Participants will learn key concepts and tips about performance-based coaching and practice related techniques. (Online, 04:00 hours)
OnlineLeadership; Communication Skills; Personal and Team Development; Personal DevelopmentRespectful and Inclusive WorkplaceSupervisors; Managers and Supervisors; Managers; Functional specialists
Communicating Effectively with Customers (R006)
Customer service representatives (CSRs) must understand how to adapt to these different styles and emotions. This course explains how to do so. It also covers how to adapt your writing style to communicate by e-mail and document incidents. (Online, 00:30 hours)
OnlineGovernment priorities; Service excellence; Personal development; Communication skillsTransferable SkillsEmployees
Communicating Vision to Your Employees (C047)
Leaders should strive to communicate vision with a sense of integrity, building trust as individuals and as leaders. This course provides a general introduction to vision communication, including its nature and its purpose. (Online, 00:30 hours)
OnlineCommunications; Leadership; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Comprehending Financials: A Guide to Financial Statements (F004)
The focus of any business is to make a profit, generate enough cash to operate effectively, and be financially viable. There are three basic financial statements used for this purpose: the Income Statement, the Cash Flow Statement, and the Balance Sheet. In this course, you will learn about each of the three financial statements, their reporting requirements, and how information is arranged within them. (Online, 00:30 hours)
OnlineFinance; Personal development; Career developmentTransferable SkillsEmployees
Confronting Your Assumptions (W023)
Assumptions are necessary to our ability to make sense of the world. This course defines what assumptions are, describes how different kinds of assumptions may be challenged, and covers the importance of seeking out other people's perspectives. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Conquering the Challenges of Public Speaking (C048)
Being a competent public speaker allows you to showcase your work and communicate effectively. You won't convey your message properly-even after hour(s) perfecting it-if you are unable to engage your audience, handle audience challenges as they arise, and tackle your nerves and anxiety. This course explores methods of delivering an effective speech, such as making a good first impression and building rapport with your audience. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Contract Management (M720)
This course is designed for considerably experienced procurement and materiel management functional specialists involved in managing procurement projects where they must be proactive in the way that they plan, monitor and manage their activities throughout the four phases of the procurement process. This course provides tools and best practices for the daily management of these activities. Participants will learn to minimize the risks associated with the procurement process by adhering to established policies, rules and regulations. (Classroom, 07:30 hours)
ClassroomProcurementGC and Public Sector SkillsMateriel Management specialists; Procurement specialistsFunctional specialists
Control Project Communications (X059)
A project manager is the communication hub through whom all project information flows. This course emphasizes the importance of the Control Communications process and guides the learner through the tools and techniques that can be used for controlling communications throughout the life of a project. (Online, 01:00 hours)
OnlinePersonal development; Career development; Communication skillsTransferable SkillsManagers and Supervisors; Managers
Control the Project Schedule (PMBOK® Guide Sixth Edition) (T926)
This course covers the Control Schedule project schedule management process. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Controlling Changes and Closing a Project (X047)
Change is inevitable. Controlling change will also effectively assist in closing projects or phases by ensuring approved changes are implemented and signed off by stakeholders. This course will equip project managers with the tools and techniques to manage project change in an integrated fashion and to close out phases and projects so that all aspects are brought to a controlled close. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsManagers and Supervisors; Managers
Controlling Conflict, Stress and Time in a Customer Service Environment (W021)
Working in a customer support centre or help desk environment can be challenging. Customers can sometimes be demanding and unreasonable. For the customer service representative, understanding the emotional needs of customers, adapting to their different communication styles, and solving their problems can be extremely stressful and time consuming. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Service excellence; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Core PMI® Values and Ethical Standards (X003)
As a project manager, you will be called upon to address ethical dilemmas. The type and complexity of these dilemmas can vary significantly-from balancing the competing interests of stakeholders to adhering to conflicting legal, multicultural, and multinational rules, regulations, and requirements. (Online, 02:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsManagers and Supervisors; Managers
Cost-Benefit Analysis for Federal Regulators (R004)
The cost-benefit analysis (CBA) is an essential tool for public servants develop regulatory proposals. This course identifies the fundamental principles and managerial essentials of completing a CBA for federal regulatory initiatives. Participants will gain a better understanding of the planning and management of a CBA within the regulatory process, including the triage and reporting requirements. (Classroom, 22:30 hours)
ClassroomHow government worksGC and Public Sector SkillsRegulatorsExecutives; Directors; Functional specialists
Create Work Breakdown Structure (PMBOK® Guide Sixth Edition) (T923)
This course introduces the characteristics and purpose of a Work Breakdown Structure (WBS) and covers the Create WBS process. It assists learners in preparing for the PMI® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Creating a Plan for Performance Management (G014)
Having a performance management system in place can focus attention on results that count, boost productivity, align team and individual activities with organizational goals, and improve morale, all of which help ensure individual and team performance produce the desired outcomes for organizational success. In this course, you'll learn about the nature and benefits of performance management. (Online, 00:30 hours)
OnlineLeadership; Personal development; Career development; Personal and team developmentGC and Public Sector SkillsSupervisors; Managers and Supervisors; Managers; Executives; Directors
Creating a Project Budget (PMBOK® Guide Sixth Edition) (T927)
This course covers the Plan Cost Management, Estimate Costs, and Determine Budget project cost management processes. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Creating a Respectful Workplace (G417)
Employees and managers need to understand both what constitutes workplace harassment and their role and responsibilities if they are to maintain and create a respectful workplace. This self-paced online course enables the learner to define harassment and its context and informs them about resolution mechanisms defined by the Treasury Board of Canada Secretariat. (Online, 04:00 hours)
OnlineRespectful and inclusive workplace; Human resources; Building the workforce; Workplace managementRespectful and Inclusive WorkplaceEmployees
Creating the Work Breakdown Structure (X049)
In order for projects to be successful, a project manager must use planning techniques that define project objectives in sufficient detail. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project management processes related to creating and verifying a WBS. This course will cover the project inputs, tools and techniques, and outputs of the Create WBS process, the fourth process in the Project Scope Management Knowledge Area. (Online, 01:30 hours)
OnlinePersonal development; Career developmentTransferable SkillsManagers and Supervisors; Managers
CSPS Premium: GBA+ (P004)
The CSPS Premium: GBA+ course offers an intensive, in-person learning experience to small groups on gender-based analysis (GBA+) to address this important GoC priority. Ideal candidates are analysts working at any stage of the policy cycle including: writing, reviewing and/or challenging decision-making documents, such as budget proposals, memoranda to Cabinet and Treasury Board submissions; as well as those working in the implementation of subsequent programs and services. The CSPS Premium: GBA+ focuses on the application of GBA+ at each stage of the policy cycle, and is intended to enhance analysts' skills and competencies in GBA+. (Classroom, 30:00 hours)
ClassroomGovernment priorities; Policy and regulationRespectful and Inclusive WorkplacePolicy specialistsSupervisors; Managers and Supervisors; Managers; Executives; Functional specialists
Cultivating Relationships with Your Peers (D008)
Developing and maintaining relationships with your peers at work can lead to success for you as an individual and for your organization. This course explores how you can identify the peers in your organization who are especially important to meeting your goals. It will help you develop and maintain solid, mutually beneficial relationships with the people who matter most to you. (Online, 00:30 hours)
OnlinePersonal development; Career development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Cultural Competency - Indigenous Perspectives (K106)
This course is designed to help employees identify their respective biases and values and develop cultural competencies to building positive and respectful relationships with Indigenous peoples within a public service context. Culture defines who we are as individuals within a society. This course was designed to help you reflect on your own culture, gain an understanding of diverse Indigenous perspectives and develop your cultural competency. (Classroom, 11:00 hours)
ClassroomPersonal development; Government prioritiesIndigenous LearningSupervisors; Managers; Managers and Supervisors; Employees
Cultural Self-Reflection: What I Know and What I Don't Know (K099)
In this course, we demystify the idea of bias and unconscious bias and help you develop the competencies needed to build respectful relationships with First Nations, Métis and Inuit. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Service excellence; Values and ethicsIndigenous LearningEmployees
Cyber Security in the GC and Online Exposure (I227)
This in-class workshop, designed and built by the Cyber Centre Learning Hub at the Canadian Centre for Cyber Security, is aimed at GC employees at all levels who wish to become more familiar with the cyber security landscape and become knowledgeable on how to protect classified and sensitive information on GC networks. By the end of this session, the learner will be able to understand the threat to privacy from online exposure and assess the digital footprint of their activities. (Online , 04:00 hours)
Online Information technologies; Information management; SecurityGC and Public Sector SkillsProfessional specialistsEmployees; Managers and Supervisors; Managers; Supervisors; Executives; Directors; Directors General; Assistant Deputy Ministers
Cyber Security in the GC for Home and Telework (I226)
By the end of this workshop, designed and built by the Cyber Centre Learning Hub at the Canadian Centre for Cyber Security, the learner will be able to apply the Communications Security Establishment's (CSE) Top Ten to a home network and mobile devices and implement countermeasures that reduces the risk of a cyber compromise. The workshop will focus on basic cyber security concepts and home network essentials. It will also cover system settings to reduce online exposure and the implementation of defensive technologies as well as address business requirements, how to align security for your needs and what to do in case of an incident. (Online, 04:00 hours)
OnlineInformation technologies; Information management; SecurityGC and Public Sector SkillsProfessional specialistsEmployees; Managers and Supervisors; Managers; Supervisors; Executives; Directors; Directors General; Assistant Deputy Ministers
Cyber Security in the GC for non-IT Employees (I225)
This introductory course, designed and built by the Cyber Centre Learning Hub at the Canadian Centre for Cyber Security, is aimed at personnel who may support cyber and IT security within their organization, but are not themselves Cyber or IT security specialists. It will introduce GC policies, basic cyber security terms, concepts and processes through an interactive mix of lectures, discussions, examples and group activities. This course can also be readily tailored for groups upon request to fit specific professional, business or departmental contexts. (Classroom, 07:30 hours)
ClassroomInformation technologies; SecurityGC and Public Sector SkillsSupervisors; Managers; Managers and Supervisors; Employees
Dealing with Customer Service Incidents and Complaints (R011)
Failing to realize the importance of customer service and how to effectively handle complaints leads to increasingly dissatisfied customers. This course covers the proper procedures and processes for delivering effective customer service. (Online, 00:30 hours)
OnlineGovernment priorities; Service excellence; Personal development; Career development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Define and Sequence Activities (PMBOK® Guide Sixth Edition) (T924)
This course covers the Plan Schedule Management, Define Activities, and Sequence Activities project schedule management processes. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Defining Alternative Solutions to a Problem (D009)
Part of problem solving is creating alternative solutions. In this course, you'll learn how to define ideal states and generate and evaluate solutions. You'll also learn how to recognize and avoid common problem-solving pitfalls. (Online, 00:30 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Defining and Sequencing Project Activities (X051)
The first step in developing a reliable project schedule is identifying project activities and their interrelationships. This course covers defining and sequencing project activities in the project management discipline, and introduces best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fifth Edition, published by the Project Management Institute (PMI®). (Online, 02:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsManagers and Supervisors; Managers
Develop and Manage Resources (PMBOK® Guide Sixth Edition) (T929)
This course covers the Develop Team, Manage Team, and Control Resources project management processes. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:15 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Develop the Project Schedule (PMBOK® Guide Sixth Edition) (T925)
This course covers the Estimate Activity Durations and Develop Schedule project schedule management processes. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:30 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Developing a Business Execution Culture (X004)
A corporate initiative requires more than just a managerial mandate. Employee buy-in is absolutely essential to ensure success. This challenge focuses on methods for developing a business execution culture. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers and Supervisors; Managers
Developing a Personal Accountability Framework (T201)
Taking responsibility for meeting your objectives, including deadlines and work targets, is an important component of good business etiquette and demonstrates an attitude of professionalism. In this course, you'll learn about the importance of personal accountability. (Online, 00:30 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees
Developing a Plan to Further Your Career (H014)
The whole notion of what defines a career has changed. You are now responsible for making your own career choices and it's not always clear which way offers the straightest path toward your goal. This course guides you through the process of taking stock of your values, interests, skills, and needs, by which you can determine your strengths. (Online, 00:30 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees
Developing a Statement of Work and Evaluation Criteria (M711)
Departments and agencies use various solicitation methods to acquire goods and services through competitive contracts. This course covers two critical elements of the solicitation process: the statement of work and the evaluation of bids submitted. Participants will learn how to write requirements to obtain the product or service desired and how to set evaluation criteria that will help to select the appropriate bidder. (Classroom, 15:00 hours)
ClassroomProcurementGC and Public Sector SkillsMateriel Management specialists; Procurement specialistsEmployees; Supervisors; Managers and Supervisors; Managers; Functional specialists
Developing an Effective Business Case (T038)
This course is for anyone interested in learning how to prepare an effective business case. You'll learn what a business case is and when to use it, how to align it with your company's goals, what research you need to do, and what information you should include in your business case. Finally, you'll learn how to present your business case to decision-makers. (Online, 00:30 hours)
OnlinePersonal development; Communication skills; Personal and team developmentTransferable SkillsEmployees
Developing and Controlling the Project Schedule (X053)
The project schedule is critical to project management. This course covers developing and controlling the project schedule in the project management discipline, and introduces best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fifth Edition, published by the Project Management Institute (PMI®). (Online, 02:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsManagers and Supervisors; Managers
Developing Effective Regulatory Impact Analysis Statement (R005)
The Government of Canada is committed to protecting the public interest by working to ensure that its regulatory activities result in the greatest overall benefit to Canadians. This course explains the role and key requirements of Regulatory Impact Analysis Statements (RIAS) in federal regulatory initiatives. Participants will learn to plan and develop effective RIAS in accordance with the requirements of the Cabinet Directive on Regulatory Management, its related frameworks and the stages of the life cycle approach to regulating. (Classroom, 07:30 hours)
ClassroomHow government worksGC and Public Sector SkillsRegulatorsExecutives; Directors; Functional specialists
Developing Performance Agreements and Learning Plans (G133)
Employee performance management is one of a manager's key responsibilities. This course is designed to help managers develop performance agreements and learning objectives for their employees. Participants will better understand the performance management cycle, be equipped to initiate conversations with their employees and acquire tools and strategies to help their employees develop competencies and perform at the required level. (Classroom, 07:30 hours)
ClassroomHuman resources; Talent management; LeadershipGC and Public Sector SkillsSupervisors; Managers and Supervisors; Managers
Developing the Strategic Thinking Skill of Seeing the Big Picture Course (X007)
Holistic or "big-picture" thinking is used by effective strategic thinkers to generate ideas and possibilities. In this course, learners will develop strategic thinking, see how systems thinking can elevate perspective, make sense of opposites and contradictions, and better understand cause and effect. They will be able to describe how understanding an organization's value chain can lead to more effective implementation. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsManagers and Supervisors; Managers
Developing Your Business Ethics (D010)
It's not always easy to decide between right and wrong at work. Understanding ethics can help you discern the right thing to do in a difficult situation. In this course, you will learn: some basic myths about business ethics; ethical approaches you could follow at work and more. (Online, 00:30 hours)
OnlineGovernment priorities; Values and ethics; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Difficult People: Can't Change Them, so Change Yourself (W019)
It's easy to say that the best way to deal with difficult people is to be tolerant and accept everyone's differences. This might work in the short term, but it's better to learn how to respond and relate to difficult people if you expect to be working with them for some time. The best approach to use depends on the person, the situation, and your willingness to build and blend skills as needed. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Difficult People: Strategies to Keep Everyone Working Together (W020)
While it's best to get personally fit for dealing with difficult people-that is, manage your own emotions using self-management techniques-there are interpersonal strategies and skills you need to engage and work with difficult people. By learning how to focus on goals, give feedback and manage conflict, you will be able to work with difficult people more effectively. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Difficult People: Why They Act That Way and How to Deal with Them (W018)
Any human behaviour taken to an extreme can be a liability. This course will help you recognize the characteristics of different types of difficult people and respond effectively by understanding the motivations underpinning their behaviour. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Direct, Monitor, and Control Project Work (X046)
Most projects experience problems and unforeseen events that pose a threat to successful completion. This course will equip project managers with skills to manage change in an integrated fashion so that, for example, changes to scope are reflected appropriately in the quality, schedule, and cost baselines. (Online, 01:30 hours)
OnlinePersonal development; Career developmentTransferable SkillsManagers and Supervisors; Managers
Disposal of Surplus Moveable Crown Assets and Investment Recovery (M715)
Functional specialists in the fields of procurement, materiel management and real property (PMMRP) are expected to make informed and cost-effective decisions about asset reuse, relocation and disposal. This course presents a practical approach to the disposal of surplus moveable assets within the context of legal and policy constraints. Participants will become familiar with the established framework for developing investment recovery plans at the departmental level. (Classroom, 15:00 hours)
ClassroomProcurementGC and Public Sector SkillsMateriel Management specialistsFunctional specialists
Do We Have a Failure to Communicate? (C049)
Communicating effectively can be challenging when the message is difficult. By showing patience, perseverance, and accountability, you can get communication back on track and reach mutual understanding and agreement. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Editing and Proofreading Business Documents (C050)
Have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? This course describes how to edit and proofread effectively, covering key areas such as tone, structure, clarity and accuracy, as well as common grammar, punctuation and spelling mistakes. (Online, 00:30 hours)
OnlineCommunications; Personal development; Career development; Communication skillsTransferable SkillsEmployees
Effective Team Communication (C051)
It's vital to maintain open, effective communication within a team. In this course, you'll learn about different verbal barriers to effective team communication and strategies for overcoming them. You'll also learn about specific active-listening techniques that can help you be a better listener. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Effective Two-Minute Briefings (Z132)
Everybody's time is limited, but few face more of a time crunch than deputy heads and ministers. This highly interactive course introduces the strategies and tools needed to effectively communicate the essence of an issue at hand in two minutes or less while ensuring that what is said is thorough and well-constructed. Participants will learn how to brief their deputy heads and ministers by confidently and succinctly delivering their main messages with maximum effectiveness. (Classroom, 04:00 hours)
ClassroomCommunications; Human resourcesTransferable SkillsExecutives; Directors
Electrical Safety (S002)
This is an awareness-level course on how to work safely with electricity. It focuses on specific electrical hazards found in the workplace and methods to minimize or eliminate those hazards. The course content is designed to comply with the intent of the applicable regulatory requirements and best practice standards. (Online, 01:00 hours)
OnlinePersonal development; Personal and team development; Security; Respectful and inclusive workplace; Government prioritiesRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Emergency and Disaster Preparedness (S003)
This course was designed and developed to provide instruction on emergency response, safety, reporting, and evacuation of company facilities and work areas in the event of a natural disaster, fire, bomb threat, or other emergency. (Online, 00:30 hours)
OnlinePersonal development; Personal and team development; Security; Respectful and inclusive workplace; Government prioritiesRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Employee Engagement through Transformational Leadership (G308)
Creating an environment that is conducive to employee engagement helps foster greater organizational efficiency during times of change. This course uses a reflective and experiential approach to encourage participants to analyze and adjust their leadership style through the lens of transformational leadership so they can bring about positive changes in their organization. Participants will develop a personal action plan to transfer their new knowledge to the workplace. (Classroom, 07:30 hours)
ClassroomCommunications; Human resources; LeadershipTransferable SkillsSupervisors; Managers and Supervisors; Managers; Executives; Directors
Encouraging Team Communication and Collaboration (C052)
Successful teams, whether they are on-site or virtual, are characterized by good communication and collaboration. In this course, you'll learn techniques for encouraging effective communication and overcoming communication problems. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees
Energy Efficiency Expert Evaluations (M725)
Energy Efficiency Expert Evaluation (E4) is a multidisciplinary evaluation process for identifying and implementing low-cost solutions to improve operational performance and reduce energy costs. This course has been adapted from training material for the US Department of Energy's Federal Energy Management Program and is being delivered through the Natural Resources Canada's Greening Government Services. (Online, 01:00 hours)
OnlineProcurementGC and Public Sector SkillsReal Property specialistsEmployees; Functional specialists
Ensuring Onboarding Success (H302)
Managers are key to ensuring the success of employee onboarding programs. This course provides managers with insight into their unique role and outlines the benefits of properly onboarding new hires. (Online, 00:30 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsProfessional specialistsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers
Ensuring Successful Presentation Delivery (C053)
Presentation excellence can be achieved when the standard of your delivery matches the quality of your content. In this course, you will learn how to set up the right environment for your presentation. You'll also learn techniques for managing stage fright and for using your voice and body language effectively to deliver your message. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Establishing Team Goals and Responsibilities, and Using Feedback Effectively (G015)
Every member of a team has particular strengths. To get a team to perform at its best, these strengths have to be recognized, reflected in the roles and responsibilities assigned to team members, and directed toward achieving suitable goals. In this course, you'll learn how to build a team-including how to set effective team goals, identify roles and assess team members' competencies-and assign roles based on these competencies. (Online, 00:30 hours)
OnlineLeadership; Personal development; Communication skills; Personal and team developmentGC and Public Sector SkillsSupervisors; Managers and Supervisors; Managers; Executives; Directors
Estimating Activity Resources and Durations (X052)
Resources, such as people, materials, equipment, facilities, and money, are required throughout the entire project life cycle. This course covers estimating activity resources and durations in the project management discipline and introduces best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fifth Edition, published by the Project Management Institute (PMI®). (Online, 02:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsManagers and Supervisors; Managers
Evaluating Federal Programs and Initiatives: Introduction (R711)
As per the Treasury Board's Policy on Evaluation, all direct program spending must be evaluated every five years. This course provides an overview of the evaluation requirements and processes and explains how evaluations provide important support to the resource allocation process in the Government of Canada. Participants will learn how evaluations relate to the Policy on Management, Resources and Results Structure and the Policy on Transfer Payments and get a better sense of the impacts of evaluations and their processes on decision making and the delivery and management of federal programs and initiatives. (Classroom, 07:30 hours)
ClassroomHow government worksGC and Public Sector SkillsEvaluatorsFunctional specialists
Executive Authority Delegation Training Assessment (G610)
In their daily roles and responsibilities, executives must think through complex situations and make sound decisions in compliance with the key legislation and policy frameworks governing their delegated authorities. (Online, 03:00 hours)
OnlineFinance; ProcurementGC and Public Sector SkillsManagers and Supervisors; Managers
Facing and Resolving Conflict in the Workplace (W022)
A workplace conflict won't go away on its own; you need a plan to address it. In this course, you'll learn about sources and signs of conflict, a process for resolving it, and ways to get the process back on track if difficulties arise. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Communication skills; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Facing Confrontation in Customer Service (R012)
One of the most challenging and potentially uncomfortable responsibilities of a customer service representative is dealing with angry customers. By following a few simple techniques, you can usually defuse tense situations without incident. This course discusses the typical trouble spots in dealing with angry customers and explores how to avoid these situations or overcome them. (Online, 00:30 hours)
OnlineGovernment priorities; Service excellence; Personal development; Career development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Federal Basic Emergency Management (C400)
Federal departments and agencies must understand their roles and responsibilities before, during and after emergencies to save lives, preserve the environment and protect property and the economy. This course introduces the basic concepts of the four components of emergency management common to all departments and agencies: prevention/mitigation, preparedness, response and recovery. Participants will discover how successful emergency management activities are a shared responsibility between all levels of government, the private sector and international organizations. (Online, 03:00 hours)
OnlineSecurityGC and Public Sector SkillsSecurity specialistsFunctional specialists
Financial Literacy for Directors of Crown Corporations (Z116)
Members of boards of directors of Crown corporations who have limited financial knowledge must strengthen their understanding of their financial responsibilities within the federal government context. This course explores the fundamentals of how to interpret financial statements, balance sheets and other financial reports of Crown corporations, a skill required for membership on a Crown corporation's audit committee. Participants will learn about the budget planning process, applying audit rules and implementing an audit plan. (Online, 01:00 hours)
OnlineFinanceGC and Public Sector SkillsExecutives; Directors; Directors General; Assistant Deputy Ministers
Financial Management Control Frameworks (F111)
Understanding the fundamental rules and regulations that govern financial management frameworks is an essential component of the financial curriculum. This course introduces key financial legislation, regulations and policies and their impact in the federal government work environment. (Online, 03:00 hours)
OnlineFinanceGC and Public Sector SkillsFinancial officersEmployees; Supervisors; Managers and Supervisors; Managers; Functional specialists
Financial Management Systems (F113)
The role of financial officers continues to evolve in step with a heightened focus on internal control, accountability, risk management and the need for demonstrating the achievement of results. This course explores the purpose and function of departmental financial management systems and their links with materiel management, program and other central systems. (Online, 03:00 hours)
OnlineFinanceGC and Public Sector SkillsFinancial officersFunctional specialists
Financial Statement Analysis for Non-financial Professionals (F005)
In today's business world, financial acumen is expected at every organizational level. A general knowledge of financial analysis is essential for understanding the financial implications of any activity. This course covers some of the methods for analyzing financial statements from the perspective of a non-financial professional. (Online, 00:30 hours)
OnlineFinance; Personal development; Career developmentTransferable SkillsEmployees
Finding Your Bearings as a Project Manager (T039)
If you want to learn the basics of what it means to lead a project without all the technical jargon, this course is for you. You'll learn foundational concepts such as what a project is and what you'll be responsible for, and things you'll need to understand before planning begins. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Fire Safety and Prevention (S004)
This course addresses how to prevent fires and recognize fire hazards. It will also discuss what actions to take in the event of a fire, including the proper use of portable fire extinguishers. The content in this course is designed to comply with the intent of the applicable regulatory requirements and best practice guidelines. (Online, 00:30 hours)
OnlinePersonal development; Personal and team development; Security; Respectful and inclusive workplace; Government prioritiesRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
First Nations in Canada (K101)
This course looks at some of the governance structures, traditions and current realities of First Nations and their relationships with the Government of Canada. You will see how the Government's actions in the past continue to impact First Nations communities in the present. (Online, 01:00 hours)
OnlineValues and ethics; Service excellence; Respectful and inclusive workplace; Government prioritiesIndigenous LearningEmployees
First Time Manager: Challenges (X008)
High expectations are often placed on first-time managers. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This course describes ways to establish credibility and manage former colleagues effectively. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team development; Respectful and inclusive workplace; Government prioritiesTransferable SkillsSupervisors; Managers and Supervisors; Managers
First Time Manager: Understanding a Manager's Role (X009)
Most new managers don't realize how much their new role differs from that of an individual contributor. This course describes some of the myths about management and their corresponding truths in order to clarify what managers really do. It also points to the typical demands and constraints of a manager's job. Finally, it describes strategies for dealing with common mistakes of first-time managers. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers and Supervisors; Managers
Fostering Mentoring Relationships (H016)
Mentoring relationships are key to enabling success in both your personal and professional lives. This course covers the benefits of mentoring programs for employees, mentors, and the organization as a whole and explores the differences between mentoring and coaching relationships. (Online, 00:30 hours)
OnlineLeadership; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers
Fostering the Use of GCdocs: Virtual Classroom (I014)
As GCdocs is deployed across the government, departments need to ensure they are equipped to guide their employees on how to use the new content management solution. This online instructor-led course provides participants with the knowledge and skills they need to be an effective resource person to support the implementation of GCdocs within their organization. (Virtual classroom, 07:30 hours)
Virtual classroomGovernment priorities; Information managementGC and Public Sector SkillsInformation Management specialistsEmployees; Managers and Supervisors; Functional specialists
Fundamentals of Information Management (I301)
Managing information effectively provides great benefits to all public servants and government organizations, including quicker access to data, better decision making and increased transparency and accountability. This course presents basic information management concepts and principles as well as tips and best practices for managing information. Participants will gain knowledge and best practices to help them apply effective information management in their day-to-day work. (Online, 01:00 hours)
OnlineInformation managementDigital AcademyInformation Management specialistsFunctional specialists
Fundamentals of Modern Treaty and Self-Government Agreement Implementation (K108)
Modern treaties and self-government agreements are key tools for achieving reconciliation between the Government of Canada and Indigenous Peoples. These agreements establish renewed nation-to-nation, Inuit-Crown, government-to-government relationships based on respect, cooperation, partnership, and the recognition of rights. This course gives federal employees an overview of the historical, legal, and policy context of modern treaties and self-government agreements and an opportunity to identify the implications of these agreements for their day-to-day work. (Classroom, 07:30 hours)
ClassroomPolicy and regulation; Government prioritiesIndigenous LearningEmployees
Fundamentals of Physical Security (S204)
Security functional specialists must have the tools necessary to protect Government of Canada property. This online course allows these specialists to apply the basic knowledge needed to design physical security programs and to think critically about existing programs. (Online, 01:30 hours)
OnlineSecurityGC and Public Sector SkillsEmployees
Fundamentals of Process Management (T400)
Every employee can benefit from a basic understanding of business process management. This online self-paced course features a series of short videos illustrating aspects of business process management. A number of accompanying exercises, questions for reflection and job aids will further develop basic knowledge and skills in this critical aspect of government functioning. (Online, 03:00 hours)
OnlineGovernment prioritiesTransferable SkillsEmployees
Fundamentals of Security for Security Practitioners (A359)
Security practitioners are responsible for managing and providing advice and services related to departmental security as part of a departmental security program. This course is an introduction for security practitioners across the Government of Canada, providing an overview of their responsibilities in today's context and in accordance with the Directive on Departmental Security Management. (Classroom, 22:30 hours)
ClassroomSecurityGC and Public Sector SkillsSecurity specialistsFunctional specialists
Fundamentals of Service Excellence (S001)
This 2-day classroom course is intended for public service employees who provide services to citizens, internal clients or colleagues. By exploring how the government identifies the service expectations of Canadians, participants will learn to deliver inclusive service using a variety of communication skills and techniques. Participants will also gain skills to cope with difficult situations, applying effective resolution strategies and techniques in practical exercises. (Classroom, 15:00 hours)
ClassroomGovernment priorities; Service excellenceGC and Public Sector SkillsService specialistsEmployees; Functional specialists
Fundamentals of Writing for the Web (A313)
As more and more Canadians turn to the Internet for information and services, creating an effective web presence is vital for all government organizations. This course introduces new web writers to best practices for planning, writing and managing their web content. Participants will learn techniques for creating clear, readable content that best serves their audience's needs. (Classroom, 07:30 hours)
ClassroomCommunications; Government priorities; Information technologiesDigital AcademyCommunications specialists; Information Technology specialistsManagers and Supervisors; Managers; Functional specialists
Gaining a Positive Perspective on Feedback (D011)
Though valuable, feedback can be hard to accept. This course covers the value of feedback and how it differs from praise. You'll also learn how to manage your reactions and responses to feedback, and how to use it for professional growth. (Online, 00:30 hours)
OnlinePersonal development; Personal and team developmentGC and Public Sector SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Gauging Your Organization's High-performing Potential (G016)
High-performance organizations are defined by a competitive edge but facilitating such an environment requires the right skillset. This course helps you assess your organization's potential for high performance in terms of its mission statement, strategy, performance measurement strategies, customer orientation, leadership, and culture. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
GCdocs Fundamentals: Classroom (I007)
GCdocs is the federal government's enterprise content management solution designed to ensure standardized management of electronic documents and records. This course introduces the key features of GCdocs and is essential for all new GCdocs users. Participants will learn how to use GCdocs effectively to improve how they save, find, share and manage digital information in the workplace. (Classroom, 07:30 hours)
ClassroomGovernment priorities; Information managementGC and Public Sector SkillsInformation Management specialistsEmployees; Managers and Supervisors; Functional specialists
GCdocs Fundamentals: Online Self-paced (I010)
GCdocs, a government-wide enterprise content management solution, is significantly changing the way public servants manage information. This online course provides participants with a comprehensive overview of GCdocs, including tutorials on the system's essential features. Participants will gain access to just-in-time training on the key elements of GCdocs, which they can refer back to at any time. (Online, 03:00 hours)
OnlineInformation managementGC and Public Sector SkillsEmployees
GCdocs Fundamentals: Virtual Classroom (I012)
The deployment of GCdocs, the official electronic document and records management solution for the Government of Canada, is laying the foundation for today’s "digital office.” This instructor-led course delivered via WebEx introduces participants to the basic features of GCdocs in an environment that combines live demonstrations from an instructor and interaction with peers in an online setting. (Virtual classroom, 04:00 hours)
Virtual classroomGovernment priorities; Information managementGC and Public Sector SkillsInformation Management specialistsEmployees; Managers and Supervisors; Functional specialists
GCdocs16 - Putting It All Into Practice (I026)
This is the seventh of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. Here, learners apply what they learned in the six preceding online courses. (Online, 00:10 hours)
OnlineInformation managementGC and Public Sector skillsEmployees
GCdocs16 - What It's All About (I020)
This is the first of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. It introduces learners to GCdocs and the key benefits of this tool. (Online, 00:15 hours)
OnlineInformation managementGC and Public Sector skillsEmployees
Gender-based Analysis Plus (GBA+): Applying Your Knowledge (T731)
Together, Gender-based Analysis Plus (GBA+) and the Gender Results Framework provide a strong foundation for identifying and removing barriers to gender equality in public policies, programs, services and other government initiatives. (Classroom, 07:30 hours)
ClassroomPolicy and regulationRespectful and Inclusive WorkplaceEvaluators; Policy specialists; Regulators; Service specialistsSupervisors; Managers and Supervisors; Managers; Functional specialists
Getting Around in GCdocs16 (I021)
This is the second of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. It teaches learners how to use the tool and navigate around the Classic View interface and its workspaces. (Online, 00:20 hours)
OnlineInformation managementGC and Public Sector skillsEmployees
Getting the Big Picture by Defining the Project's Scope and Team (T040)
At the start of any project-before you plan the budget or create the schedule-you need to develop a clear vision of what you want to achieve and how you'll get there. That involves clarifying what stakeholders expect to see in the end, all the tasks that will need to be carried out, the resources you will need, and who will be doing the work. In this course, you will learn how to nail down all those big-picture details so that your project gets off on the right foot. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Getting to the Root of a Problem (T041)
Articulating a problem requires asking the right people the right questions. In this course, you'll learn about identifying stakeholders, gaining their input and trust, and using analysis techniques to get to the root cause of a problem. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Government Planning, Budgeting, Reporting and Evaluation Cycle (F112)
As the business of government undergoes continual change, big-picture knowledge of financial management in the government life cycle is increasingly important. This course provides the fundamental knowledge and a basic understanding of the series of events that constitute the financial management life cycle in the federal government. Participants will gain insight and learn the guiding principles with which to make informed decisions on matters of financial management. (Online, 03:00 hours)
OnlineFinanceGC and Public Sector SkillsFinancial officersFunctional specialists
Green Procurement (C215)
It is important to incorporate environmental performance considerations into procurement decisions. This online course introduces the federal government's Policy on Green Procurement and provides detailed strategies and tools for applying its principles throughout the procurement process. Participants will explore the reasons for buying green, identify the major eco-labels and what makes a good or service green, apply life-cycle analysis and define value for money. (Online, 03:00 hours)
OnlineProcurementGC and Public Sector SkillsMateriel Management specialists; Procurement specialistsEmployees; Supervisors; Managers and Supervisors; Managers; Functional specialists
Handling Disability Management Cases (P026)
It is essential for managers and specialists who handle disability management cases to understand the various aspects of disability management in the federal public service. This course covers the various measures that managers and employees need to take to ensure sound management of disability cases. Participants will learn to obtain the information they need to take the necessary steps to enable the employee to remain in their position or facilitate their return to work. (Classroom, 15:00 hours)
ClassroomHuman resources; Workplace managementRespectful and Inclusive WorkplaceFunctional specialists
Handling Team Conflict (W008)
Successful teams are characterized by clear direction, trust among team members, effective communication, and the ability to resolve conflict quickly. The survival of a team depends on its leader being able to recognize conflict, diagnose its cause, and use efficient strategies for resolving the issue. In this course, you'll learn about what causes conflict within a team and the important role of healthy communication in handling conflict. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers
Harmonized Threat and Risk Assessment (HTRA) (A341)
Physical and IT security specialists within the Government of Canada must be able to make informed decisions about security and recommend appropriate, cost-effective safeguards. This course introduces a comprehensive five-phase threat and risk assessment (TRA) methodology, applicable to any security situation, with practical examples and exercises. Participants will learn to interpret a completed TRA, apply the Harmonized Threat and Risk Assessment (HTRA) methodology to practical environments and understand how a TRA fits in their overall security program. (Classroom, 22:30 hours)
ClassroomSecurityGC and Public Sector SkillsSecurity specialistsFunctional specialists
Harnessing Change (E500)
Change is now a constant feature of any workplace. This online self-paced course will help the learners harness change in their work environment and learn about their personal change profile. Using various scenarios, learners will explore strategies for facing change in a government context. (Online, 01:00 hours)
OnlinePersonal developmentTransferable SkillsEmployees
Having Constructive Performance Conversations (G131)
Open discussion between managers and their team members is an important element in facilitating workplace well-being. This workshop provides managers with an opportunity to develop the skills necessary to better manage difficult conversations with empathy and influence towards reaching common and practical goals. Participants will benefit from practical techniques and advice on creating a safe and open environment for the discussion of difficult topics in the workplace. (Classroom, 03:30 hours)
ClassroomHuman resources; Workplace management; LeadershipRespectful and Inclusive WorkplaceSupervisors; Managers and Supervisors; Managers; Executives; Directors
How Government Works (G203)
Understanding the machinery of government helps managers to work more effectively within the federal system. This course explores how government works with the help of guest speakers and the analysis of current legislation. Participants will have the opportunity to learn what actually happens behind the scenes in the government system. (Classroom, 22:30 hours)
ClassroomHow government worksGC and Public Sector SkillsPolicy specialistsEmployees; Executives; Directors; Functional specialists
How Public Policy Implementation Works (T719)
Once a new federal public policy has been adopted, the implementation process starts. This introductory course outlines the processes that lead to the implementation of public policies within the federal public service, including the establishment of programs and services. Participants will learn about the different steps of implementation, from program design and delivery to monitoring and evaluation. (Classroom, 15:00 hours)
ClassroomHow government worksTransferable SkillsPolicy specialistsFunctional specialists
How the Canadian Government Works: Setting the Stage for Results (G180)
As public servants, it is important to understand how the complex system of government works and the factors that influence its decisions. This course examines the fundamental elements of government as it relates to Canadians, the government structure and approval system, the role of central agencies, policy and budget cycles, and the key players in the government process, both within and outside the public service. By choosing topics relevant to their learning needs, participants will gain a better understanding of their role in the federal public service. (Online, 00:45 hours)
OnlineHow government works; Policy and regulationGC and Public Sector SkillsPolicy specialistsEmployees; Executives; Directors; Functional specialists
How to Manage Difficult Conversations (W009)
For managers, approaching a difficult conversation-whether it's with a direct report, colleague or manager-can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. With the right preparation and mindset, you can ensure that this doesn't happen. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Communication skills; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Human Resources Planning (P702)
A human resources (HR) advisor must be able to analyze HR management and planning issues against the backdrop of operational goals and challenges. This course explores the fundamentals of HR planning, setting priorities, initiating strategies and taking action from an HR perspective in the federal public service. Participants will have the opportunity to use tools that have been developed to provide informed advice and services to managers within their organization. (Classroom, 30:00 hours)
ClassroomHuman resources; Building the workforce; Operational effectiveness; Talent management; Workplace managementGC and Public Sector SkillsFunctional specialists
Identifying Risks in Your Organization (G017)
As a manager, it's important that you understand and prepare for risk. This course focuses on identifying risk factors, which is the first stage of risk management. It outlines key techniques you can use to identify risk, including how to use root cause identification, the Delphi technique, and brainstorming sessions. (Online, 00:30 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers
Implementing Deep Retrofits: A Whole Building Approach (M724)
To support Canada's goal of reducing its greenhouse gas emissions, federal facilities have committed to taking practical steps to reduce energy consumption and carbon emissions from their operations. This course has been adapted from training material for the US Department of Energy's Federal Energy Management Program and is being delivered through Natural Resources Canada's Greening Government Services. (Online, 01:15 hours)
OnlineProcurementGC and Public Sector SkillsReal Property specialistsEmployees; Functional specialists
Influence Others with Political Savvy (G018)
When dealing with power and influence you will inevitably have to navigate political waters. Most everyone knows that “politics” are a reality of organizations and even if you dislike them, you cannot eliminate them. This course addresses what it takes to use political savvy as an aid to influencing without direct authority. (Online, 00:30 hours)
OnlineHow government works; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Information Management Awareness Quiz (I300)
Effective information management provides great benefits to all public servants and government organizations. This online tool evaluates participants' knowledge of information management principles and best practices. Participants will assess their ability to properly manage information in their work environment. (Online, 00:30 hours)
OnlineInformation managementGC and Public Sector SkillsInformation Management specialistsFunctional specialists
Information Management in the Government of Canada (I130)
Information Management is essential to the effective delivery of Government of Canada programs and services. This course examines the strategic role, principles and infrastructure of information management systems in the Government of Canada. Participants will learn how to better understand information management in the context of its specific government and policy framework. (Online, 02:00 hours)
OnlineInformation managementGC and Public Sector SkillsInformation Management specialistsFunctional specialists
Information Management Methods and Tools (I240)
As information needs continue to evolve, fundamental methods must be established to safeguard and manage information as a strategic asset. This course outlines practical information management (IM) methods, tools and activities to support an effective IM program. Participants will learn how to develop information classification structures, establish retention specifications and follow the process for disposing of information resources. (Classroom, 15:00 hours)
ClassroomInformation managementGC and Public Sector SkillsInformation Management specialistsFunctional specialists
Information Management: Environment and Vision in the Government of Canada (I110)
Canadian citizens expect enhanced access to government information and well-integrated bilingual services. This course examines the strategic role, principles and infrastructure of government information management (IM) systems. Participants will learn to apply contemporary values, ethics and competencies to IM and gain a better understanding of their individual roles and responsibilities as well as those of other government organizations. (Classroom, 15:00 hours)
ClassroomInformation managementGC and Public Sector SkillsInformation Management specialistsFunctional specialists
Information Management: Supporting Programs and Services (I230)
Information management is critical to effectively sharing information across departments, with external stakeholders and with Canadian citizens. This course outlines stages of records and information life cycle management and information management activities that support programs and services in Government of Canada departments. (Online, 01:30 hours)
OnlineInformation managementGC and Public Sector SkillsInformation Management specialistsFunctional specialists
Integrated Initiation and Planning (X045)
Collaboration, coordination, and consolidation are terms to describe integration. In this course, learners will be given an overview of the Project Integration Management knowledge area. They'll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fourth Edition published by the Project Management Institute (PMI®). (Online, 02:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsManagers and Supervisors
Integrated Risk Management (C361)
A strong understanding of risk management is important both within the financial management community and in the public service in general. This course teaches participants how to implement a strategic approach to integrating risk management practices that can be applied to policy development, planning, reporting, operations and decision making. Participants will build strategic thinking skills and will be encouraged to support and contribute to an enterprise-wide risk management culture. (Classroom, 07:30 hours)
ClassroomFinance; Human resources; Building the workforceTransferable SkillsFinancial officersSupervisors; Managers and Supervisors; Managers; Functional specialists
Intellectual Property (C282)
Procurement specialists, program and project managers, and some materiel management and real property specialists must have a good understanding of the key concepts of intellectual property and how to apply the Policy on Title to Intellectual Property Arising Under Crown Procurement Contracts. This course includes six 15-minute modules that cover the most common intellectual property questions in the government context, including how to apply the decision-making process for intellectual property rights in the context of Crown procurement contracts. (Online, 03:00 hours)
OnlineProcurementGC and Public Sector SkillsProcurement specialistsFunctional specialists
Interacting with Customers (R007)
Failing to realize the importance of customer service and effective communication can lead to increasingly dissatisfied customers. This course provides valuable advice on how to improve your interactions with customers, including how to overcome barriers to communication as well as how to speak effectively, use vocal cues, and listen actively to paraphrase your understanding of customer needs. (Online, 00:30 hours)
OnlineGovernment priorities; Service excellence; Personal development; Communication skillsTransferable SkillsEmployees
Interactive Grammar Modules in English as a Second Language (E439)
The acquisition and review of grammar concepts and the development of written communication skills are part of learning a second language and promote language maintenance for new speakers. This online course introduces participants to a variety of English grammar themes by presenting a theory-based overview of each theme followed by a practical component in the form of interactive exercises. Participants will improve their reading and writing skills and the quality of the written material they produce in their second language at work. (Online, 35:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees
Interactive Grammar Modules in French as a Second Language (E438)
The acquisition and review of grammar concepts and the development of written communication skills are part of learning a second language and promote language maintenance for new speakers. This online course introduces participants to a variety of French grammar themes by presenting a theory-based overview of each theme followed by a practical component in the form of interactive exercises. Participants will improve their reading and writing skills, as well as the quality of the written material they produce in their second language at work. (Online, 30:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees
Internal Policy Development (T724)
Employees working in common and administrative services are often required to develop policies, guidelines and other instruments in response to specific departmental needs. This course provides a framework for developing internal instruments with a specific focus on administrative policies. Participants will learn about the key factors that support and influence the internal policy development process and will be given the opportunity to put their newly acquired knowledge into practice through networking opportunities. (Classroom, 15:00 hours)
ClassroomHow government worksGC and Public Sector SkillsPolicy specialistsFunctional specialists
Interviewing in the context of security screening (S203)
The security screening process seeks to obtain missing information or clarifications for an application. This course uses a practical approach, allowing participants to gain effective techniques to conduct security screening interviews. Participants will develop the necessary skills and expertise to properly plan and conduct interviews. (Classroom, 07:30 hours)
ClassroomSecurityGC and Public Sector SkillsSecurity specialistsFunctional specialists
Introduction to Citizen and Client Centred Service (T233)
This online introductory course provides participants with a better understanding of the needs and expectations of citizens and clients, enabling them to take into account their perspectives in all aspects of service design and delivery. (Online, 01:00 hours)
OnlineService excellenceGC and Public Sector SkillsEmployees
Introduction to Fleet Management (C281)
Departments and agencies are responsible for the management of light-duty motor vehicles, which represent a significant capital and ongoing operational expense to the federal government. This introductory course explores the common guidelines, policies and best practices for the management of vehicles within the federal fleet. Participants will learn to define vehicle procurement in the federal government, outline the management and accountability structure for light-duty vehicles and provide details on the federal fleet greening initiative. (Online, 03:00 hours)
OnlineProcurementGC and Public Sector SkillsMateriel Management specialists; Procurement specialistsFunctional specialists
Introduction to Gender-based Analysis Plus (GBA+) (B001)
Gender-based Analysis Plus (GBA+) is an analytical tool used to assess how diverse groups of women, men and gender-diverse people may experience policies, programs and initiatives. The "plus" in GBA+ acknowledges that GBA+ goes beyond biological (sex) and socio-cultural (gender) differences. We all have multiple identity factors that intersect to make us who we are; GBA+ also considers many other identity factors, like race, ethnicity, religion, age, and mental or physical disability. (Online, 01:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Service excellence; How government works; Policy and regulationRespectful and Inclusive WorkplaceEmployees
Introduction to Human Resources (P001)
Human resources (HR) management within the federal public service is governed by a number of laws, regulations, policies and processes. This introductory course outlines the HR management disciplines, the interrelationship between HR specialties and the roles and responsibilities of key HR stakeholders. Participants will become familiar with the different functions associated with HR management and administration. (Classroom, 22:30 hours)
ClassroomHuman resources; Building the workforce; Operational effectiveness; Talent management; Workplace managementGC and Public Sector SkillsFunctional specialists
Introduction to Integrated Business and Human Resources Planning (H300)
This course allows learners to understand the principles and concepts of integrated planning of business and human resources, which is the foundation of all human resource activities in shaping the public service workforce. In particular, it covers the benefits of human resources planning, what to consider for integrated planning, and workforce management strategies that can help achieve business objectives. (Online, 03:00 hours)
OnlineHuman resourcesGC and Public Sector SkillsManagers; Managers and Supervisors
Introduction to IT Security Management (I217)
This online course, designed and built by the Cyber Centre Learning Hub at the Canadian Centre for Cyber Security, offers security practitioners an opportunity to acquire basic understanding of information technology (IT) security management. The course provides an overview of typical Government of Canada IT security program activities and introduces learners to the legal, policy, and business contexts for IT security, as well as the threat environment. By gaining an appreciation for the IT security context and program activities, learners will be better able to support IT security in the Government of Canada. (Online, 04:00 hours)
OnlineInformation technologiesGC and Public Sector SkillsInformation Technology specialistsFunctional specialists
Introduction to Materiel Management (M704)
Federal materiel assets are vital corporate resources that, when properly managed, support the cost-effective and efficient delivery of government programs. This introductory course provides the basic knowledge of the functional areas within materiel management. Participants will learn how federal government policies, including those related to life cycle asset management, are integrated into each functional area. (Classroom, 22:30 hours)
ClassroomProcurementGC and Public Sector SkillsMateriel Management specialistsFunctional specialists
Introduction to Official Languages (P311)
French and English are the official languages of Canada and they have equal status, rights and privileges as to their use in Parliament and Government of Canada institutions. This course provides an overview of the Official Languages Act and its legislative framework. Participants will gain an understanding of their rights and responsibilities by reviewing the best practices used in the public service. (Online, 03:00 hours)
OnlineOfficial languagesGC and Public Sector SkillsEmployees; Supervisors; Managers and Supervisors
Introduction to Organization and Classification (P930)
This course offers learners a better understanding of the impact of classification decisions and changes to organizational structure and job descriptions, as well as the scope of classification action requests. Participants will explore basic concepts related to each of these topics. They will also become familiar with the roles and responsibilities of the main people involved. (Online, 03:00 hours)
OnlineHuman resourcesGC and Public Sector SkillsHuman Resources professionalsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers; Functional specialists
Introduction to Procurement (M718)
When acquiring goods, services or construction work, there is much that needs to be taken into consideration. This introductory course addresses the basic responsibilities through all phases of the procurement process. Participants will learn about the key elements of the policies and practices underlying the procurement process in the federal government. (Classroom, 22:30 hours)
ClassroomProcurementGC and Public Sector SkillsProcurement specialistsFunctional specialists
Introduction to Project Management (R200)
Project management is a critical addition to the skillset of every leader, regardless of their level. This course provides learners with general knowledge of project management and how it can be used to coordinate and carry out all of the activities required to complete a project. It is intended for all public servants, particularly those who have little or no knowledge of project management. (Online, 01:00 hours)
OnlinePersonal developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Introduction to Public Policy Development (T718)
It is important to understand how public policy is developed within the framework of the Government of Canada. This introductory course provides the tools and reference materials needed to stay up to date on government policies and encourages participants to share their knowledge of the policy development field. Participants will be introduced to the issues and constraints of public policy development through practical exercises based on current affairs. (Classroom, 15:00 hours)
ClassroomHow government worksGC and Public Sector SkillsPolicy specialistsFunctional specialists
Introduction to Real Property Management (M721)
The federal government's real property portfolio is extremely wide and diverse and requires strong policy framework principles for the management of its assets. This introductory course presents the context and expectations of real property management within the federal government by reviewing the relevant legislation, policies and standards. Participants will learn about the best practices and available tools to help them achieve excellence in real property management. (Classroom, 22:30 hours)
ClassroomProcurementGC and Public Sector SkillsReal Property specialistsFunctional specialists
Introduction to Regulating (R001)
Regulators are responsible for understanding the federal regulating process and the policies and guidance set out by the Cabinet Directive on Regulation. This introductory course provides an overview of the different aspects of the regulation process, including the triage process and the requirements for the development, implementation, review and assessment of results. Participants will gain a basic understanding of the federal regulatory process and the stages of the life-cycle approach to regulating within a Government of Canada context. (Classroom, 07:30 hours)
ClassroomHow government works; Policy and regulationGC and Public Sector SkillsRegulatorsFunctional specialists
Introduction to Revenues and Revenue Spending (F130)
Financial officers must know the difference between revenues and the various types of other funding options available, and to know how and when to use them. This course introduces the different types of non-tax revenues and the other funding options in the federal government as well as their associated spending authorities, key delivery mechanisms and controls. Participants will get a basic understanding of non-tax revenue, including how it is managed within the public sector; when and how departments can re-spend revenues and use specified purpose accounts; and the roles and responsibilities of financial officers and program managers. (Classroom, 15:00 hours)
ClassroomFinanceGC and Public Sector SkillsFinancial officersSupervisors; Managers and Supervisors; Managers; Functional specialists
Introduction to Risk Management (C210)
Integrated risk management is a critical aspect of the decision-making process. This course explores the fundamental concepts, terminology and processes of risk management and integrated risk management within the context of the federal public service. Participants will gain valuable knowledge and best practices to help them apply the principles of risk management and integrated risk management in their organization. (Online, 02:00 hours)
OnlineFinance; Information Technologies; ProcurementTransferable SkillsEmployees
Introduction to Six Sigma (X010)
This course will introduce you to the foundational concepts of the Six Sigma philosophy and process. You will explore what Six Sigma means and the critical elements of the approach. You will gain an understanding of the new roles that some employees will fill. This course will introduce you to a straightforward framework for satisfying your customers, reducing waste, and increasing efficiency and quality in your organization. (Online, 02:00 hours)
OnlineHuman resources; Personal development; Career developmentTransferable SkillsManagers and Supervisors; Managers; Executives
Inuit in Canada (K103)
This course provides a brief introduction to Inuit in Canada and helps you to better understand the relationship between Inuit and the Government of Canada. (Online, 01:00 hours)
OnlineValues and ethics; Service excellence; Respectful and inclusive workplace; Government prioritiesIndigenous LearningEmployees
Investigating Arguments (C054)
In critical thinking, an argument is part of reaching a logical conclusion. In this course, you'll learn to identify and judge arguments, recognize logical fallacies and persuasion techniques, and make effective arguments of your own. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skillsRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers
IT Security Fundamentals for IT Practitioners (I218)
This online course, designed and built by the Cyber Centre Learning Hub at the Canadian Centre for Cyber Security, provides an overview of information technology security policies, processes and procedures relevant to the role of IT practitioners in the public service of Canada. It equips participants with information and resources that support common IT security tasks. Participants will gain a foundational understanding of IT security that can be adapted to organizational contexts across the public service. (Online, 02:00 hours)
OnlineInformation technologiesGC and Public Sector SkillsInformation Technology specialistsFunctional specialists
KAIROS Blanket Exercise (K104)
This half-day experiential exercise is delivered as part of the Indigenous Learning Series under a contractual agreement between the School and KAIROS Canada. The KAIROS Blanket Exercise will help public servants learn about and understand the shared history of Indigenous and non-Indigenous peoples in Canada, including loss of Indigenous lands and cultural assimilation policies. (Classroom, 03:30 hours)
ClassroomGovernment priorities; Respectful and inclusive workplace; Service excellence; Values and ethicsIndigenous LearningEmployees
Keeping Business Calls Professional (C056)
In business, one of the oldest communication tools is still one of the most important-the telephone. Even when using the phone, it's crucial to create a positive impression. This course covers the rules of etiquette for professional business calls and explores how to make and receive calls effectively. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Labour Relations for Human Resources Advisors (P703)
Human resources (HR) advisors are expected to have solid labour relations skills in order to build support within teams. This course explores management rights, limitations to the collective bargaining process, interpreting collective agreements, strikes, mediation, grievances and termination of employment mechanisms in the context of the Public Service Modernization Act (PSMA). Participants will learn to work with management and bargaining agent representatives on major activities related to employer-employee and employer-union relations. (Classroom, 30:00 hours)
ClassroomHuman resources; Workplace managementGC and Public Sector SkillsFunctional specialists
Labour Relations for Non-Specialist Human Resources Advisors (P220)
Human resources (HR) advisors who will not work as specialists in labour relations may still need an overview about this discipline. This course provides knowledge on laws, regulations, policies, collective agreements, the principles and practices that labour relations specialists apply every day. Through various exercises, activities and scenarios, participants will learn to work effectively with managers in order to acquire a deeper understanding of the field of labour relations. (Classroom, 22:30 hours)
ClassroomHuman resources; Workplace managementGC and Public Sector SkillsHuman Resources professionalsFunctional specialists
Labour Relations: Principles and Practices for Managers (G244)
Supervisors and managers are expected to know the foundations and practices of the labour relations regime in the public service. This course examines the dynamics of modern labour relations from dispute resolution to joint problem-solving. Participants will study, from both the employer and union perspectives, the implications of an approach based on collaboration and partnership. (Classroom, 22:30 hours)
ClassroomHuman resources; Workplace managementGC and Public Sector SkillsSupervisors; Managers and Supervisors; Executives; Directors
Language of Work: Knowing One's Rights and Responsibilities and Maintaining One's Skills - Levels B and C (E430)
All federal public servants who are required to work in both official languages must be aware of their rights and responsibilities on this subject. This online course enables participants to gain an understanding of their rights and responsibilities with respect to language of work and maintain their skills in their second official language, at levels B and C. Participants will improve the usage of their second official language in terms of writing, supervision and conducting meetings through practical exercises, and will learn more about official languages in the workplace. (Online, 03:00 hours)
OnlineOfficial languagesGC and Public Sector SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Leadership Advantage: Building and Leading Teams 3.0 (X011)
Leading teams requires skills that go beyond those of group, project, or people management. As a team leader, you help build a foundation for team performance that is based on shared purpose, trust, and practical guidelines for accomplishing work as a team. You must keep performance on track while dealing with the realities of team dynamics, accountability challenges, and inevitable conflicts. Team leaders build cultures where results are accomplished through trust, commitment and communication. (Online, 01:00 hours)
OnlineHuman resources; Leadership; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers and Supervisors; Managers
Leadership Advantage: Coaching 3.0 (X012)
Coaching helps people use their talents most effectively to perform the requirements of their job, develop their personal potential, grow in their careers, and deal with the inevitability of change. Effective coaches follow a logical process and develop specific skills to forge a dynamic and purposeful relationship with their coaches. As a leader you may not play the role of coach all the time, but you must continually build a culture conducive to coaching and be capable of stepping into the role at any time. (Online, 02:00 hours)
OnlineHuman resources; Leadership; Personal development; Personal and team developmentTransferable SkillsManagers and Supervisors; Managers
Leadership Advantage: Developing a Business Execution Culture 3.0 (X015)
Developing a business execution culture challenges leaders to attend to three equally important areas: developing a sound strategy for moving into the future, making sure the team around them is equipped to execute the strategy, and creating an operating plan for people to follow. (Online, 02:00 hours)
OnlineHuman resources; Leadership; Personal development; Personal and team developmentTransferable SkillsManagers and Supervisors; Managers
Leadership Advantage: Leading Change 3.0 (X019)
The change process isn't simply about introducing new systems or introducing new job roles-it's about people and their transition from an old way of working to a new one. Change is a process, a problem, and a professional practice. Managers, consultants, psychologists, and analysts attempt to differentiate "making" change from "coping with" change. They stress the steps of change, the cycle of change, and the emergence of change. (Online, 01:00 hours)
OnlineHuman resources; Leadership; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers and Supervisors; Managers
Leadership Advantage: Managing Diversity 2.0 (X120)
Many companies have legal guidelines and statutes for equal opportunity and affirmative action pertaining to diversity - but that is not the focus of this program. This program approaches the topic of diversity from a broader perspective - one that is inclusive of everyone, reflects our similarities as well as our differences, and welcomes the fact that we are already a diverse group of people working together. (Online, 01:00 hours)
OnlineHuman resources; LeadershipRespectful and Inclusive WorkplaceSupervisors; Managers and Supervisors; Managers
Leadership Essentials: Building Your Influence as a Leader (X022)
In this course, you will be guided through numerous methods and strategies for effectively influencing a team to accept your ideas. You'll be introduced to the importance of political awareness and the essential skills involved in using positive politics and avoiding negative politics when persuading others. You'll also have an opportunity to practise methods for influencing effectively and ethically. (Online, 01:00 hours)
OnlineCommunications; Human resources; Leadership; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Leadership Essentials: Creating Your Own Leadership Development Plan (X023)
This course explores ways to assess yourself as a leader, establish a vision for the future, and identify obstacles to that vision. It also teaches practical approaches for setting development goals, objectives, and actions designed to move you toward your vision. Lastly, it provides useful criteria for evaluating a personal leadership development plan. (Online, 01:00 hours)
OnlineHuman resources; Leadership; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Leadership Essentials: Leading Change (X024)
This course will provide you with strategies for leading change within an organization, including effective approaches to introducing and communicating change. It also provides practical strategies for dealing with sources of employee resistance to change and for removing organizational obstacles to ensure the transition is followed through. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Leadership Essentials: Leading Innovation (X025)
This course provides you with an understanding of an innovative culture and what qualities a leader needs to best foster innovation. It also provides you with practical techniques for cultivating and leading innovation. (Online, 01:00 hours)
OnlineCommunications; Human resources; Leadership; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers and Supervisors; Managers
Leadership in Service Excellence (T232)
Governments around the world are embracing the need for transformational change to improve their ability to meet increasing citizen expectations for greater accessibility, wider choices and higher quality services. This one-day workshop provides executives with a forum to share best practices, challenges and tools in service excellence. (Classroom, 07:30 hours)
ClassroomService excellence; LeadershipGC and Public Sector SkillsExecutives; Directors
Leading a Cross-functional Team (G019)
Many organizations have discovered the advantages of using cross-functional teams to accomplish their goals. While the diversity inherent to these teams can present certain challenges, successfully managing cross-functional teams is the reward. In this course, you'll learn about the benefits of cross-functional teams. (Online, 00:30 hours)
OnlineLeadership; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Leading Change (X026)
Although often a force of progress, change can be disruptive to employees. This challenge focuses on methods for successfully managing change. (Online, 01:00 hours)
OnlineHuman resources; Leadership; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers
Leading Strategically (P113)
This course, designed for directors and experienced managers, contributes to a public service that is inclusive and reflective of Canadian society. It encourages participants to reflect on and discuss their roles in helping to shape a continued renewed work environment and priorities. Participants will benefit from a blended learning approach that supports the development of key leadership competencies; this includes 7 to 10 hour(s) of mandatory pre-course assignments that must be completed before joining the classroom. (Classroom, 15:00 hours)
ClassroomLeadershipRespectful and Inclusive WorkplaceSupervisors; Managers and Supervisors; Managers; Executives; Directors
Leading Teams: Managing Virtual Teams (X027)
This course offers leaders a framework for successfully leading virtual teams. It outlines the key competencies that members of virtual teams should possess and offers guidelines for specific virtual team activities, such as teleconferencing and decision making. It also highlights a variety of tools and technologies that are commonly used for collaboration on virtual teams and presents guidelines for choosing the right technologies for specific situations. (Online, 01:00 hours)
OnlineHuman resourcesTransferable SkillsSupervisors; Managers and Supervisors; Managers
Leading through Positive Influence (G020)
An effective leader recognizes that organizational politics can provide positive ways to influence others to accomplish goals. In this course, you will be guided through numerous methods and strategies for effectively influencing a team to accept your ideas. You'll be introduced to the importance of political awareness and the essential skills involved in using positive politics and avoiding negative politics when persuading others. (Online, 00:30 hours)
OnlineHow government works; Leadership; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Leading Transformation (E600)
With the role, mandate and size of government changing, the public service must transform itself to adapt to new realities. This classroom course helps senior leaders clarify what challenges require a transformational response and explores what it takes to lead an organization through transformation. Participants will gain a clear understanding of what constitutes transformation and will be better equipped to lead it successfully. (Classroom, 07:30 hours)
ClassroomLeadershipTransferable SkillsExecutives; Directors General
Leading with Employees in Mind (G306)
Public service managers must learn new best practices in people management to lead with employees in mind. This course allows participants to explore the idea of the "servant leader" and its application in today's public service. Participants will learn to use communication and team building to find the right balance between their leadership responsibilities to their employees and their obligation to achieving high performance and results. (Classroom, 15:00 hours)
ClassroomLeadership; Government priorities; Values and ethics; Human resources; Personal developmentTransferable SkillsSupervisors; Managers and Supervisors; Managers; Executives; Directors
Leading Your Team through Change (G021)
As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key. In this course, you'll learn how to project an excellent service attitude that will enhance your interaction with your customers. You'll explore how to establish effective customer relationships and involve customers in problem solving. (Online, 00:30 hours)
OnlineLeadership; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Legal and Policy Environment for Procurement, Materiel Management and Real Property (M714)
Specialists in the fields of procurement, materiel management and real property (PMMRP) should be aware of the legal, regulatory and policy framework that govern their work in support of government program delivery. This course provides an overview of the acts, regulations, policies, directives, national and international trade agreements, and other instruments related to all three communities of PMMRP. Participants will learn how the three communities interact with one another and examine the impact that decisions and actions taken in one community have on other communities. (Classroom, 15:00 hours)
ClassroomProcurementGC and Public Sector SkillsMateriel Management specialists; Procurement specialists; Real Property specialistsFunctional specialists
Leveraging Emotional Intelligence (W010)
Leaders with a strong mixture of emotional awareness, self-management, and social skills navigate relationships more effectively and are more likely to be successful in their personal and professional lives. This course provides you with an understanding of why emotional intelligence abilities are important to you as a leader. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Make the Time You Need: Get Organized (D003)
You don't have to manage your time, but the potential for mistakes and stress grows when you don't. To manage time effectively, you need to be organized. In this course, you'll learn strategies for improving your productivity depending on the type of time-management personality you have. (Online, 00:30 hours)
OnlinePersonal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Making an Impact with Non-verbal Communication (C057)
For our earliest ancestors, non-verbal communication was communication! The primitive parts of our brains are still wired to respond automatically when we're afraid, threatened, disgusted, surprised, or happy. In this course, you will find out how our attitude, posture, gestures, facial expressions, and tone have a great impact on our communication. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Management Essentials: Confronting Difficult Employee Behaviour (X028)
As a manager, you will inevitably encounter direct reports who exhibit difficult behaviour that can disrupt entire teams and departments. Confronting behavioural problems as they arise can quickly get things back on track and lead to a more positive work environment for all. This course introduces best practices for confronting your direct reports about their difficult behaviour. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceSupervisors; Managers and Supervisors; Managers
Management Essentials: Developing Your Direct Reports (X029)
This course provides an overview of the importance and benefits to you as a manager of developing your direct reports and tactical strategies for doing so. Specifically, this involves an examination of the steps required to assess the development needs of your employees by differentiating individual requirements. Also covered is the importance of and methods for creating a development plan with your employees based on their individual requirements, and ways to support the development plan by creating opportunities for practice and growth in skills and abilities. Finally, this course introduces ways to continue supporting employees through follow up and monitoring, and timely ongoing feedback. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsSupervisors; Managers and Supervisors; Managers
Management Essentials: Directing Others (X030)
This course provides information on the key proficiencies you require to effectively direct others. Specifically, it explores the steps for setting direction and establishing clear objectives and goals with your direct reports. The importance of organizing, including organizing resources, is discussed. Finally, communicating for clarity and direction, including listening skills, barriers to effective communication, and tips for overcoming communication barriers are covered. (Online, 01:00 hours)
OnlineCommunications; Service excellence; Human resources; LeadershipTransferable SkillsSupervisors; Managers and Supervisors; Managers
Management Essentials: Managing a Diverse Team (X140)
The population as a whole is becoming ever more diverse. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. This course describes what diversity is, including its benefits. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceSupervisors; Managers and Supervisors; Managers
Manager Authority Delegation Training Checkpoint (G510)
This checkpoint covers the knowledge required of delegated managers in the core public administration (organizations listed in Schedules I and IV of the Financial Administration Act) and evaluates knowledge of the course content for Authority Delegation Training (G110). Participants who are assigned the Authority Delegation Training Validation Certification for Managers must successfully complete this checkpoint to access the Authority Delegation Assessment for Managers (C451), which is required to obtain delegated financial signing authority (sections 32 and 34). (Online, 01:30 hours)
OnlineFinance; ProcurementGC and Public Sector SkillsManagers and Supervisors; Managers
Manager Development Program - Phase 1 (G412)
Phase 1 of the Manager Development Program gives you the basic knowledge to meet the demands of your new management role. In this online self-paced course, you will gain new leadership and management skills and reflect on your own learning and development. This course is designed for newly appointed managers and is open to everyone for learning and development purposes. This is the first of four phases. (Online, 09:00 hours)
OnlinePersonal and team developmentGC and Public Sector SkillsManagers and Supervisors; Managers
Manager Development Program - Phase 2 (G413)
Phase 2 of the Manager Development Program is a five-day in-class session that involves experiential learning. You will participate in activities, reflection and facilitated group discussions. (Classroom, 37:30 hours)
ClassroomLeadership; Government priorities; Values and ethics; Human resources; Personal and team development; Communication skillsGC and Public Sector SkillsManagers and Supervisors; Managers
Manager Development Program - Phase 3 (G414)
Phase 3 of the Manager Development Program is a four-week distance learning course in which you will participate for two hour(s) per week on average. Each week, you will log in to review course material and participate in activities and discussions at a time that suits you (Note: This is an asynchronous format, which means that participants log in to contribute at different times). (Virtual classroom, 08:00 hours)
Virtual classroomLeadership; Personal development; Communication skillsGC and Public Sector SkillsManagers and Supervisors; Managers
Manager Development Program - Phase 4 (G415)
This final phase of the Manager Development Program is a three-day classroom session. You will develop new competencies, reflect on your leadership skills and reinforce what you learned during the previous phases by applying your new knowledge through complex cases. (Classroom, 22:30 hours)
ClassroomLeadership; Government priorities; Values and ethics; Human resources; Personal and team development; Communication skillsGC and Public Sector SkillsManagers and Supervisors; Managers
Managing a Meeting (C332)
The effective management of meetings optimizes their function as essential communication tools. This online course offers suggested actions and practical tools for managing meetings effectively, whether for planning sessions, project reviews, problem solving or information sharing. Participants will improve their skills in conducting effective meetings to obtain their desired results. (Online, 01:00 hours)
OnlineCommunicationsTransferable SkillsEmployees
Managing a Project to Minimize Risk and Maximize Quality (T042)
When starting a project, there are many things to consider. One key area is risk. This course will help you sort out all these considerations by explaining common methods and best practices related to managing risk, quality, and procurement. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Managing Change in Complex Times (E301)
As government works in an increasingly complex context, it is critical that public service managers develop the literacy and competency to effectively implement transformations in their departments. This course will give managers the skills they need to understand the nature of complex environments and why they are subject to change, as well as the key fundamental principles of managing change in these environments. (Classroom, 15:00 hours)
ClassroomLeadershipTransferable SkillsManagers and Supervisors; Managers
Managing Change: Building Positive Support for Change (X031)
This course teaches the importance of building a motivating atmosphere that supports organizational change, looking at techniques for encouraging open communication from employees. It also covers coaching and the need for flexibility. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsManagers and Supervisors; Managers
Managing Change: Dealing with Resistance to Change (X032)
This course surveys the active and passive symptoms of change resistance and explores its roots, providing strategies for dealing directly with employees. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsManagers and Supervisors; Managers
Managing Change: Sustaining Organizational Change (X033)
Organizational transformation is vital to improving service, streamlining operations, and boosting the bottom line. This course covers methods for building and cultivating a culture that sustains organizational change. It introduces techniques for creating a collaborative team environment and managing and sustaining performance, including rewarding ongoing learning and improvement and providing feedback. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsManagers and Supervisors; Managers
Managing Change: Understanding Change (X034)
This course outlines the importance and benefits of organizational change, detailing the three types of change: strategic adjustment, strategic reorientation, and transformational change. This course covers practical approaches for managing organizational change in terms of time, degree, and potential resistance. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsManagers and Supervisors; Managers
Managing Employee Performance Issues (G132)
Managers must be equipped to confidently deal with unsatisfactory performance. This course examines a range of practical tools, skills and techniques designed to help managers carry out positive employee performance management, as well as options for addressing culpable and non-culpable performance issues. Participants will familiarize themselves with the performance management cycle, and learn how to assess performance and conduct performance interviews. (Classroom, 07:30 hours)
ClassroomHuman resources; Talent management; LeadershipRespectful and Inclusive WorkplaceSupervisors; Managers and Supervisors; Managers
Managing Grants and Contributions (F405)
Managing grants and contributions programs effectively is essential to good governance. This course explains how to design, administer and manage grants and contributions programs in the federal government context. Participants will acquire the necessary tools, skills and policy knowledge for providing and administering a grants and contributions program. (Classroom, 22:30 hours)
ClassroomFinanceGC and Public Sector SkillsFinancial officersSupervisors; Managers and Supervisors; Managers; Executives; Directors; Functional specialists
Managing Project Human Resources (X057)
Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. This course covers the Develop Project Team and Manage Project Team processes, the third and fourth processes within the Project Human Resources Management Knowledge Area. Learners will be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fifth Edition published by the Project Management Institute (PMI®). (Online, 02:00 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsManagers and Supervisors; Managers
Managing Project Work (PMBOK® Guide Sixth Edition) (T920)
This course covers the Direct and Manage Project Work, Manage Project Knowledge, and Monitor and Control Project Work processes. It assist learners in preparing for the PMI® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Managing the Contract for Services (M404)
Public servants who manage, implement, administer and control simple service contracts are expected to have basic skills in procurement or materiel management. This course provides the knowledge and practical skills needed to manage a contract for services. Participants will improve their ability to work with consultants in a manner that allows them to manage risk and ensure that services rendered meet the requirements of the initial agreement. (Classroom, 15:00 hours)
ClassroomProcurementGC and Public Sector SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Managing the Transition to GCdocs: Virtual Classroom (I013)
GCdocs, the Government of Canada's enterprise content management solution, is significantly changing the way public servants manage information. This online instructor-led course explores the theories, principles and best practices of change management to prepare participants for planning for and supporting users during their transition to GCdocs. Participants will explore the impact that change can have on individuals and learn about practical tools that can help support their organization's transition to GCdocs. (Virtual classroom, 07:30 hours)
Virtual classroomInformation managementGC and Public Sector SkillsSupervisors; Managers and Supervisors; Managers
Managing Workforce Generations: Working with a Multigenerational Team (X144)
Managing a multigenerational team requires a clear understanding of the differences among employees and strategies to make the most of this diversity. This course reviews the potential sources of conflict within a generationally diverse team, including different approaches to work and communication. It covers management strategies for fostering inclusion, respect, and support. (Online, 01:00 hours)
OnlineHuman resources; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceManagers and Supervisors; Managers
Managing Your Company's Talent (G031)
Talent management focuses on recruiting, hiring, developing, and retaining the right talent to drive an organization's performance. This course covers the importance of effective talent management and how to plan for it. In addition, this course identifies the key activities associated with talent management and describes the roles played by managers in implementing a talent management strategy. (Online, 00:30 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Managing Your E-mail (X035)
This course introduces techniques for managing e-mail effectively. Tips for using folders and filters to organize e-mails for increased efficiency are addressed as are guidelines on what e-mails can be deleted immediately. The course also provides direction on how to recover important information. (Online, 01:00 hours)
OnlineCommunications; Personal development; Communication skillsTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Master Key Competencies in Oral and Reading Comprehension - English as a Second Language (E441)
Mastering the language functions of Level C, such as the ability to summarize ideas or give an opinion, helps learners to maintain their second official language skills. This self-paced learning product consists of practical exercises and theory-based overviews of each language function. By the end of the course, learners will be able to identify and effectively use English language functions in practical situations. (Online, 20:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Master Key Competencies in Oral and Reading Comprehension - French as a Second Language (E433)
Mastering the language functions of Level C, such as the ability to summarize ideas and give an opinion, helps learners to maintain their second official language skills. This self-paced learning product consists of practical exercises and theory-based overviews of each function. By the end of the course, learners will be able to effectively identify and use French language functions in practical situations. (Online, 20:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Mastering the Details of a Project's Schedule and Budget (T043)
Once a project's scope has been clearly defined with all the necessary tasks identified, it's time to get into more detailed estimating and planning. Drawing on all the information gleaned from the initiation phase, you must now define how much time and money will be required to meet objectives and complete the project. In this course, you will learn how to develop the schedule and cost baselines and use them to monitor and measure performance throughout the project. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Mental Health: Awareness (Z041)
About one in five Canadians experience mental health issues at some point during their working years. According to the Mental Health Commission of Canada, it is estimated that mental illness costs the Canadian economy more than $50 billion per year in terms of healthcare service use, lost workdays and work disruptions. A healthy Canadian economy - and a healthy workplace - relies on healthy minds. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers
Mental Health: Communication Strategies (Z087)
Some people openly talk about their mental illness with colleagues, while others are more discreet. This course is designed for employers, employees, managers, and supervisors interested in attaining the necessary skills to identify the key steps their workplace can take to improve communication on mental health. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers
Mental Health: Health and Wellness Strategies (Z042)
The workplace is one of the key environments that affect our mental well-being and our health. While there is an acknowledgement and growing awareness of the role of the workplace in promoting or hindering mental wellness, employees can also take their own steps towards mental fitness. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers
Mental Health: Psychologically Healthy Workplaces (Z043)
There is growing evidence of the global impact of mental illness. Cutting across age, gender, education and social strata without prejudice, mental disorders are among the most important contributors to the burden of disease and disability worldwide - and we will see continued dramatic increases in mental illness if action is not taken. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers
Mental Health: Signs, Symptoms and Solutions (Z067)
Everyone occasionally feels anxious, blue or sad, but these feelings usually pass within a couple of days. When a person has anxiety or depressive disorder, it significantly interferes with daily life, makes normal functioning impossible, and causes pain for both the person and those who care about them. This course will explore the signs, symptoms, and solutions for mental illnesses commonly experienced in the workplace. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Managers and Supervisors; Managers
Métis in Canada (K102)
This course provides a brief introduction to Métis people and the complexity of emerging Métis identity across Canada today. (Online, 01:00 hours)
OnlineValues and ethics; Service excellence; Respectful and inclusive workplace; Government prioritiesIndigenous LearningEmployees
Modern Treaty and Self-Government Agreement Implementation for Policy and Program Officers (K208)
All federal organizations have a responsibility to design and deliver policies and programs that comply with the rights and provisions of modern treaties and self-government agreements. This course provides more detailed information about how the federal government implements these agreements. Participants will learn how to conduct an Assessment of Modern Treaty Implications and apply a modern treaty and self-government lens to the development of policies, programs, and services. (Classroom, 15:00 hours)
ClassroomGovernment priorities; Policy and regulationIndigenous LearningPolicy specialists; RegulatorsEmployees; Functional specialists
Monitor Project Communications (PMBOK® Guide Sixth Edition) (T931)
This course covers the Monitor Communications project management process. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 00:45 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Motivating Your Employees (G022)
Motivation is what drives people to accomplish things. Without motivation, things simply would not get done. As a leader, your capacity for motivating is a key element in the success of your organization. This course provides you with an understanding of why motivating strategies are important to you as a leader. (Online, 00:30 hours)
OnlineLeadership; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Navigating Challenging Situations with Diplomacy and Tact (C058)
You'll likely face unpleasant situations or tasks at some point in your career. In this course, you'll learn to navigate difficult work relationships, write diplomatic and tactful e-mails, and handle angry and manipulative coworkers. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Navigating Through Change (E236)
Change can have significant impacts on the work environment. This workshop will help participants better understand how change can impact individuals and their workplace. Participants will learn tools and techniques to effectively respond to change situations. (Classroom, 07:30 hours)
ClassroomPersonal development; Personal and team developmentTransferable SkillsEmployees
Navigating through Changes and Conflicts in Projects (T044)
Of all the different types of skills and competencies a project manager uses, soft skills are the most important. The ability to communicate effectively with team members and negotiate between conflicting demands so stakeholders remain positive can mean the difference between success and failure. In this course, you'll learn how to handle it when someone requests a change to the project, how to create a plan for communicating with stakeholders, and approaches for dealing with conflicts that arise. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Negotiation Essentials: Communicating (X036)
This course describes ways you can communicate effectively in a negotiation. It discusses how to set the tone for a negotiation, make an effective and clear proposal, and respond positively to the other party in the negotiation. (Online, 01:00 hours)
OnlineCommunications; Personal development; Career development; Communication skillsTransferable SkillsEmployees
Negotiation Essentials: Planning for Negotiation (X037)
This course describes key considerations when preparing for a negotiation. It also covers how to prepare for likely compromises you'll need to make and how having alternatives to a negotiated agreement and knowing your “walk-away” point can make negotiations go smoother. (Online, 01:00 hours)
OnlineCommunications; Personal development; Career developmentTransferable SkillsEmployees
Negotiation Essentials: What Is Negotiation? (X038)
This course defines negotiation and describes actions that can help you negotiate successfully. It also discusses two types of negotiation-distributive and integrative-that you will typically encounter in business. Lastly, this course covers styles of negotiating. (Online, 01:00 hours)
OnlineCommunications; Personal development; Career developmentTransferable SkillsEmployees
Official Languages Series (P312)
Individuals responsible for the official languages program in each institution must ensure compliance with the Official Languages Act and provide advice and guidance on this topic to managers and employees in their organization. This course examines the various functions of official languages programs. Participants will review best practices in the fields and learn to apply them. (Online, 06:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsHuman Resources professionalsEmployees; Functional specialists
Operations, Maintenance and Commissioning (M726)
This course provides an overview of operations and maintenance best practices with a focus on corrective, preventive, and predictive infrastructure requirements and commissioning for existing buildings. (Online, 01:00 hours)
OnlinePersonal development; Personal and team development; ProcurementGC and Public Sector SkillsReal Property specialists; Materiel management specialistsEmployees; Functional specialists
Optimizing your Work/Life Balance: Analyzing your life balance (X039)
Do you fill your life with activities and then find it tricky to strike a balance among them? This course describes techniques for analyzing your current work/life balance and ways to overcome internal and external obstacles to achieving a true balance. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Human resources; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Managers and Supervisors; Managers
Optimizing Your Work/Life Balance: Taking Control of Your Stress (X040)
Are you constantly adding items to your to-do list and it seems like your list never shrinks? This course will explain how the signs and symptoms of stress could be of physiological, behavioral, and psychological nature and where these stresses can come from. This course reviews strategies for coping with stress and avoiding burnout. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees
Organizational Design and Classification: Tools & Methods - Part 1A (P911)
Human resources advisors are often called upon to provide organization and classification (OC) advice. This course (part 1A) provides an overview of the OC rules and the roles and responsibilities of the key stakeholders. (Classroom, 75:00 hours)
ClassroomHuman resources; Operational effectivenessGC and Public Sector SkillsFunctional specialists
Organizational Design and Classification: Tools & Methods - Part 1B (P912)
Human resources (HR) advisors are often called upon to provide advice in organization and classification (OC). This course (part 1B) examines on-site interviews, relativity studies and the writing of rationales and grievances for OC programs. Participants will develop the necessary competencies to participate in the implementation of an OC program. (Classroom, 30:00 hours)
ClassroomHuman resources; Operational effectivenessGC and Public Sector SkillsFunctional specialists
Organizational Design and Classification: Tools and Methods - Part 2 (P916)
Human resources advisors are often called upon to provide organization and classification (OC) advice. This course (part 2) examines classification grievances and organizational design for OC programs. Using a case study approach, participants will perfect the necessary competencies to participate in the implementation of an OC program. (Classroom, 37:30 hours)
ClassroomHuman resources; Operational effectivenessGC and Public Sector SkillsFunctional specialists
Organizations Change So Get Ready (T045)
A change in your work situation, whether good or bad, can create a period of uncertainty, stress, and anxiety while you adjust. A clear understanding of what organizational change is, and what to expect when dealing with it, can shorten the period of adjustment so you can get back on track sooner. In this course, you'll explore organizational change and the events that can typically trigger it. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Organizing Your Email (C059)
Email has dramatically increased the volume of communications information that the average office worker needs to process every day. This course introduces techniques for managing email effectively. It covers tips on how to use folders and filters to organize emails for increased efficiency, as well as guidelines on what emails to delete. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Orientation for Assistant Deputy Ministers (G221)
Having the knowledge necessary to exercise delegated signing authorities is vital information for Assistant Deputy Ministers (ADMs). This orientation course is designed to strengthen the strategic leadership capabilities of ADMs through the discussion of best practices and exemplary behaviours and by examining the role of the government's strategic management agenda. Participants will acquire the knowledge needed to effectively exercise their delegated signing authorities in order to develop best practices in leading their organizations to achieve excellence for Canadians. (Classroom, 07:30 hours)
ClassroomLeadershipGC and Public Sector SkillsExecutives
Orientation For Crown Corporation Directors (Z156)
It is essential for board members of Crown corporations to understand the basics of their role and responsibilities as well as the Government of Canada's expectations. This course introduces directors of Crown corporations to the machinery of the federal government, including the roles and responsibilities of various departments, ministers and Parliament. Participants will review key legislation impacting Crown corporations, the governance structure of Crown corporations and the financial responsibilities of directors. (Classroom, 07:30 hours)
ClassroomLeadershipGC and Public Sector SkillsExecutives; Directors; Directors General
Overcoming Unconscious Bias in the Workplace (W007)
Ensuring a diverse workplace requires seeing past not just individual biases, but also institutional biases that can become ingrained in teams and organizations. In this course, you'll learn about the process of overcoming organizational biases and how to function as an inclusive leader. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers
Overcoming Your Own Unconscious Biases (W006)
We all have unconscious biases. Once you've accepted them, you can take steps to overcome them and embrace workplace diversity more fully. In this course, you'll learn how to recognize and observe your own biases, how to move past them-and how to keep them in the past. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers
Overview of Materiel Management (C233)
Federal materiel assets are vital corporate resources that, when properly managed, support the cost-effective and efficient delivery of government programs. This online course provides an overview of the materiel management functions and how they interrelate with the procurement and real property functions. Participants will be introduced to the life-cycle approach to asset management, the roles and responsibilities and the materiel management policy framework. (Online, 03:00 hours)
OnlineProcurementGC and Public Sector SkillsProcurement specialists; Real Property specialistsEmployees; Supervisors; Managers and Supervisors; Managers; Functional specialists
Overview of Procurement (C235)
There are many important elements to consider when acquiring goods, services or property. This course provides an overview of the procurement functions, the policies relevant to procurement and the roles and responsibilities of key players. After completing this course, participants will have a better understanding of the various phases of the procurement process. (Online, 03:00 hours)
OnlineProcurementGC and Public Sector SkillsMateriel Management specialists; Real Property specialistsEmployees; Supervisors; Managers and Supervisors; Managers; Functional specialists
Overview of Real Property Management (C234)
The federal government has an extensive and diverse real property portfolio that requires strong policy framework principles for asset management. This course provides an overview of real property management within the federal government context. Participants will discover the main tools used in real property management and learn about the relevant policies, roles and responsibilities of key players. (Online, 03:00 hours)
OnlineProcurementGC and Public Sector SkillsMateriel Management specialists; Procurement specialistsEmployees; Supervisors; Managers and Supervisors; Managers; Functional specialists
Parliamentary Committee Appearances for Senior Managers (Z136)
Executives in the public service have increasingly been called upon to support senior leaders when they appear before Parliamentary committees to answer questions on departmental performance. This half-day seminar provides an excellent opportunity for senior managers to develop their skills as presenters and to review their roles and responsibilities in preparation for Parliamentary committee appearances. (Classroom, 04:30 hours)
ClassroomCommunicationsGC and Public Sector SkillsExecutives
Performance Management for the Government of Canada (G140)
Federal organizations are committed to creating and sustaining a culture of high performance to ensure the delivery of high-quality programs and services to Canadians. This online course, which is mandatory for all managers and supervisors who are part of the Core Public Administration and have performance management responsibilities, reviews their roles and responsibilities at different levels and emphasizes the implementation of best practices and techniques. (Online, 01:30 hours)
OnlineHuman resources; Talent management; LeadershipGC and Public Sector SkillsSupervisors; Managers and Supervisors; Managers
Performing Risk Analysis (X062)
The science of project management was founded, in large part, to manage risk and prevent it from negatively affecting project objectives, schedules, and budgets. This course explores both qualitative and quantitative risk analysis techniques. Specifically, learners will be introduced to qualitative tools like the probability and impact matrix, risk probability and impact assessment, and risk urgency assessment. (Online, 02:00 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsManagers and Supervisors; Managers
Phoenix Manager Self Service (C602)
Phoenix is the Government of Canada's pay and benefits application. This course provides an overview of the self-service functions that Phoenix offers for managers with signing authority under Section 34 of the Financial Administration Act. Learners are shown how to use these functions to quickly and efficiently perform a variety of common tasks. (Online, 01:00 hours)
OnlineHuman resources; Operational effectivenessGC and Public Sector SkillsHuman Resources professionalsManagers and Supervisors; Managers
Phoenix Navigation Overview (C603)
Phoenix is the Government of Canada's pay and benefits application. This course provides new users with an overview of basic Phoenix navigation principles. Participants will learn about various features that will help them use the application efficiently. (Online, 01:00 hours)
OnlineHuman resources; Operational effectivenessGC and Public Sector SkillsHuman Resources professionalsEmployees; Functional specialists
Phoenix Overview for Compensation Advisors (C604)
Phoenix is the Government of Canada's pay and benefits application. This course lays the groundwork for Phoenix compensation advisor training by explaining how the environment integrates human resources and compensation data to produce payroll results. In addition to providing an overview of Phoenix from a compensation perspective, this course also explains payroll operations to provide an appreciation of the timing and impact of payroll updates. (Online, 02:00 hours)
OnlineHuman resources; Operational effectivenessGC and Public Sector SkillsHuman Resources professionalsFunctional specialists
Phoenix Self Service for Employees (C601)
Phoenix is the Government of Canada's pay and benefits application. This course provides an overview of the Phoenix self-service functions available to employees. Learners are shown how to use these functions to quickly and efficiently perform a variety of common tasks. (Online, 01:00 hours)
OnlineHuman resources; Operational effectivenessGC and Public Sector SkillsHuman Resources professionalsEmployees
Physical Security (A342)
Employees who work in the field of physical or corporate security must be able to properly advise managers on how to safeguard employees, assets and the delivery of services within their area of responsibility. This course provides an overview of the application of the Treasury Board's Operational Security Standard on Physical Security and the Policy on Government Security. (Classroom, 30:00 hours)
ClassroomSecurityGC and Public Sector SkillsSecurity specialistsFunctional specialists
Plan and Acquire Resources (PMBOK® Guide Sixth Edition) (T928)
This course covers the Plan Resource Management, Estimate Activity Resources, and Acquire Resources project management processes. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:15 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Plan and Define Project Scope (PMBOK® Guide Sixth Edition) (T922)
This course covers the Plan Scope Management, Collect Requirements, and Define Scope processes. This course will assist learners in preparing for the PMI® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Plan and Manage Communications (PMBOK® Guide Sixth Edition) (T930)
This course covers the Plan Communications Management and Manage Communications project management processes. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Plan and Manage Project Communications (X058)
It is commonly said that up to 90% of a project manager's time is spent communicating, whether it's with external stakeholders, members of the project team, suppliers, or other managers within the organization. In this course learners will learn how to plan and manage project communications. Learners will be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fifth Edition published by the Project Management Institute (PMI®). (Online, 02:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsManagers and Supervisors; Managers
Planning an Effective Performance Appraisal (H018)
Preparing for appraisals takes time, but the extra effort can transform a routine bureaucratic chore into a beneficial process for you, your employees, and your organization. In this course, you'll learn why performance appraisals are important. You'll be introduced to the elements that contribute to an employee performance plan. (Online, 00:30 hours)
OnlineLeadership; Personal development; Career development; Personal and team developmentGC and Public Sector SkillsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Planning an Effective Presentation (C060)
Concern about the impact of a presentation can inspire presenters to raise their game, which enables them to get the desired results. This course will help you define your audience and understand its characteristics, knowledge, needs and responses. You'll learn about the timing and organization of your presentation and the different presentation methods-including the most effective ways to use them. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Planning Meetings Fit for Purpose (C061)
Have you ever sat through a meeting that you felt was a waste of your time? Maybe the meeting wasn't relevant to you or it was just poorly run. This course outlines a process for preparing for effective meetings. (Online, 00:15 hours)
OnlineCommunications; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees
Planning Project Costs (X054)
Accurately forecasting the cost of future projects is vital to the success of projects and the survival of any business. Project managers must have the ability to not only identify what work is required at the onset of a project, but precisely forecast how much that work is going to cost throughout the duration of the project. This course provides an overview of estimating and budgeting project costs in the Project Cost Management Knowledge Area, and introduces best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fifth Edition, published by the Project Management Institute (PMI®). (Online, 02:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsManagers and Supervisors; Managers
Planning Project Human Resources (X056)
When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This course emphasizes the importance of good project human resource management to overall project performance. (Online, 02:00 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsManagers and Supervisors; Managers
Planning Risk Management (PMBOK® Guide Sixth Edition) (T932)
This course covers the Plan Risk Management project management process. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Polishing Your Feedback Skills (C013)
Giving feedback is vital in the workplace. This course covers when and how to give feedback positively, how to handle bad reactions and your own nervousness, and how to give feedback to people at different organizational levels. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentGC and Public Sector SkillsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Polishing Your Skills for Excellent Customer Service (R008)
As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key. In this course, you'll learn how to project an excellent service attitude that will enhance your interaction with your customers. You'll explore how to establish effective customer relationships and involve customers in problem solving. (Online, 00:30 hours)
OnlineGovernment priorities; Service excellence; Personal development; Communication skillsTransferable Skills Employees
Portable Fire Extinguishers (S008)
This course is designed to protect employees and help prevent serious property loss from workplace fires. It identifies the various classes of fires, types of portable fire extinguishers, and actions to take in the event of a fire. The content in this course is designed to comply with the intent of the applicable regulatory requirements and best practice guidelines. (Online, 00:30 hours)
OnlinePersonal development; Personal and team development; SecurityRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Positive Space: Ambassador Training (W024)
While much progress has been made, the LGBTQ2+ community still faces challenges with heterosexism, genderism, transphobia and homophobia. This training is for individuals interested in learning about issues related to the Positive Space initiative, or in becoming a workplace Positive Space ambassador. All employees need to feel comfortable at work to be creative and innovative. Marginalization based on sexual orientation and gender identity can cause many LGBTQ2+ people to remain “closeted” and to censor themselves. (Classroom, 03:00 hours)
ClassroomRespectful and inclusive workplace; Government prioritiesRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Functional specialists
Preparation for the English as a Second Language Evaluation: Oral Proficiency - Levels B and C (E437)
Being well prepared for the second language evaluation can play a key role during testing and can also have an impact on the results. This self-paced course assists learners in preparing for the Public Service Commission's Test of Oral Proficiency for levels B and C in English as a second language. Participants will be asked to complete various oral comprehension, expression and interaction exercises at the B and C levels with increasing levels of difficulty, consistent with the Test of Oral Proficiency. (Online, 01:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Preparation for the English as a Second Language Evaluation: Written Expression and Reading Comprehension (C256)
This self-paced language product is designed to support learning English as a second language (ESL). These online exercises were developed as timed and non-timed practice tests that follow similar patterns and conditions as the official language evaluations. Participants will prepare for their second language evaluation by answering practice questions, verifying their answers one at a time, receiving explanations and accessing their results, all with or without a time limit. (Online, 20:00 hours)
OnlineOfficial languagesGC and Public Sector SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Preparation for the French as a Second Language Evaluation: Oral Proficiency - Levels B and C (E434)
Being well prepared for the second language evaluation can play a key role during testing and it can also have an impact on the results. This self-paced course, assists learners in preparing for the Public Service Commission's Test of Oral Proficiency for levels B and C in French as a second language. Participants will be asked to complete various oral comprehension, expression and interaction exercises at the B and C levels, which increase in difficulty consistent with the Test of Oral Proficiency. (Online, 01:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Preparation for the French as a Second Language Evaluation: Written Expression and Reading Comprehension (C258)
This self-paced language product is designed to support learning French as a second language (FSL). These online exercises were developed as timed and non-timed practice tests that follow patterns and conditions similar to those of the official language evaluations. In both cases, the exercises are generated randomly to form complete tests. Participants will prepare for their second language evaluation by answering practice questions with or without a time limit, verifying their answers one at a time, receiving explanations and reviewing their results. (Online, 20:00 hours)
OnlineOfficial languagesGC and Public Sector SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Preparing a Business Case (C220)
It is important to have a solid framework when developing and reviewing business cases. Using a case-study approach, this course presents the objectives, steps and elements needed to prepare a viable business case. Participants will learn to write clear statements, select best options, perform analysis and make sound recommendations. (Classroom, 15:00 hours)
ClassroomFinanceGC and Public Sector SkillsFinancial officersManagers and Supervisors; Managers; Executives; Directors; Functional specialists
Preparing and Implementing a Business Plan (C073)
A business plan is like a road map depicting the opportunities and obstacles you'll inevitably face as you pursue your business idea. With a well-prepared plan, you stand a better chance of getting the support you need to succeed. In this course, you'll learn about what is a business plan, its main ingredients, and the steps you need to take to develop one. (Online, 00:30 hours)
OnlineCommunications; Personal development; Career development; Communication skillsTransferable SkillsEmployees
Preventing Harassment and Violence in the Canadian Workplace (W011)
In recent years, certain high-profile incidents have heightened concerns about safety in the workplace. While the incidents you hear about are often extreme, harassment and violence could happen at work any time. This course explores the forms harassment can take in the workplace and examines the factors that might contribute to a violent incident at work. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Preventing Harassment in the Global Workplace - Manager Edition (W012)
As a manager, you play a vital role in supporting your organization's efforts to create a workplace defined by respectful and professional interactions between employees. This course explains why it is important for an organization to foster a respectful work environment. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Career development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Preventing High Turnover Rates: How to Keep The Best (H303)
While some turnover is unavoidable, companies must take proactive steps to minimize its effect. This business impact analysis explores employee retention strategies for top performers. (Online, 00:15 hours)
OnlineHuman resources; Personal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Privacy in the Government of Canada (I702)
Federal employees working in access to information and privacy (ATIP) offices, as well as those whose responsibilities include tasks related to safeguarding personal information, must be familiar with the Privacy Act. This course provides an overview of the roles and responsibilities of access to information and privacy specialists with regard to the processing and protection of personal information held by the government. Participants will learn how to process personal information throughout its retention period as well as how to manage privacy breaches and conduct privacy impact assessments (PIAs). (Classroom, 07:30 hours)
ClassroomInformation managementGC and Public Sector SkillsInformation Management specialistsEmployees; Functional specialists
Procurement Fundamentals (M500)
When acquiring goods or services or construction services, public servants must take many things into consideration. This course addresses the basic concepts and responsibilities related to government procurement projects. You will learn about the key elements underpinning the policies and practices of procurement in the federal government. (Online, 04:00 hours)
OnlineProcurementGC and Public Sector SkillsProcurement specialistsFunctional specialists
Project Changes and Closing (PMBOK® Guide Sixth Edition) (T921)
This course covers the Perform Integrated Change Control and Close Project or Phase processes. It assists learners in preparing for the PMI® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Project Initiation and Planning (PMBOK® Guide Sixth Edition) (T919)
This course introduces project integration management activities, including the Develop the Project Charter and Develop the Project Management Plan processes. It assists learners in preparing for the PMI® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Project Management in Practice (R250)
The ability to apply the fundamentals of project management is essential for public servants to effectively and efficiently manage organizational resources in today's workplace. This engaging workshop will allow employees and managers who are actively involved in the execution of projects to gain hands-on experience by working in groups to collaborate and share their knowledge of recognized project management practices. Participants will review a business case, and complete a project charter and project management plan. (Classroom, 07:30 hours)
ClassroomPersonal development; LeadershipTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Project Management Methods and Processes (R210)
Understanding the fundamentals of project-management methodologies and processes is vital to the success of a project. Designed for all public servants who have a basic understanding of project management, this course will examine effective strategies and best practices. Participants will also learn the three methodologies and frameworks most commonly applied to project management within the Government of Canada: the Project Management Institute's Project Management Body of Knowledge (PMBOK) Guide, Projects in Controlled Environments (PRINCE2) and Information Technology Infrastructure Library (ITIL). (Online, 08:00 hours)
OnlineHuman resources; Personal developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Project Management: Policy, Roles and Responsibilities (R220)
As a project leader, it is essential to have a proficient understanding of the Government of Canada policies and guidelines for project management. This course introduces the components of the Policy on the Management of Projects, two assessment tools related to the Policy, and the roles and responsibilities associated with project management. (Online, 08:00 hours)
OnlineHuman resources; Personal developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Project Requirements and Defining Scope (X048)
Good scope management focuses on making sure that the scope is clearly communicated and well defined and that the project is carefully managed to limit unnecessary changes. Project scope management is concerned with ensuring that projects include and account for all the work needed to ensure the successful completion of a project. This course will highlight the importance of project scope management to project performance. (Online, 02:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsManagers and Supervisors; Managers
Protecting Sensitive Information in GCdocs (I016)
GCdocs is the the official electronic document and records management solution for the Government of Canada. While most information resources stored in GCdocs is openly available, some may require more restricted access; it is the user's responsibility to make this distinction and to safeguard sensitive information appropriately. This short online course will help GCdocs users understand their information security responsibilities and demonstrate how to manage permissions for folders, files and other items in GCdocs. (Online, 00:30 hours)
OnlineGovernment priorities; Information managementGC and Public Sector SkillsInformation Management specialistsEmployees; Functional specialists
Providing Telephone Customer Service (R009)
When you're providing customer service over the telephone, without face-to-face interaction, it can be challenging to establish the right relationship. There are many techniques that can help you consistently deliver the best customer service. This course provides etiquette tips for answering, managing and ending customer service calls. (Online, 00:30 hours)
OnlineGovernment priorities; Service excellence; Personal development; Career development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Public Consultations and Citizen Engagement (T418)
The Government of Canada is increasingly seeking out citizen input and stakeholder participation to enhance the decision-making and policy development processes. This course helps to facilitate the policy development and public consultation processes by examining how to better understand stakeholder issues. Participants will learn the essential elements of public consultation and citizen engagement. (Classroom, 15:00 hours)
ClassroomCommunications; Government priorities; Values and ethics; How government works; Personal development; Policy and regulationGC and Public Sector SkillsCommunications specialists; Policy specialistsEmployees; Managers and Supervisors; Managers; Functional specialists
Rapport Building in Customer Service (R010)
Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customers, understanding their situations, and providing an empathetic ear for them to voice their concerns. In this course, you'll learn how to build rapport with customers by paying close attention to their needs, connecting with them, and being positive. (Online, 00:30 hours)
OnlineGovernment priorities; Service excellence; Personal development; Communication skillsTransferable SkillsEmployees
Reaching Sound Conclusions (D012)
When drawing conclusions, you analyze and weigh the data and information you have to support taking action. In this course, you'll learn about the process of drawing a logical conclusion with the help of questions and diagramming tools. (Online, 00:30 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Reconciliation Begins with Me (K105)
This one-day workshop is part of the Indigenous Learning Series developed by the Canada School of Public Service in partnership with the Institute of Public Administration of Canada (IPAC). The Reconciliation Begins with Me workshop is designed to foster a deeper understanding among public servants of reconciliation and the importance of renewed relationships with Indigenous Peoples. (Classroom, 07:30 hours)
ClassroomGovernment priorities; Values and ethics; Policy and regulationIndigenous LearningPolicy specialists; Regulators; Service specialistsEmployees; Functional specialists
Records Management and Physical Objects in GCdocs (I203)
GCdocs is the Government of Canada's solution for the effective management of information resources. This course provides functional specialists responsible for managing the lifecycle of organizational information resources with the skills they need to handle electronic and physical records stored in GCdocs. Participants will learn how to manage the lifecycle of electronic and physical information resources using functionalities in the records management, classification and physical objects workspaces. (Classroom, 07:30 hours)
ClassroomInformation managementGC and Public Sector SkillsInformation Management specialistsFunctional specialists
Redefining Yourself after Organizational Change (T046)
Whether it's upsizing, downsizing, relocation, new processes, or a complete reorganization, organizational change is inevitable in today's business environment. In this course, you will learn the importance of being prepared for organizational change as well as the essential skills needed to handle it. These skills include a willingness to take risks, being open to the unknown, and an ability to manage yourself through change. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Responding Effectively to Risks (D013)
Once you have identified and assessed the risks, you have to deal with them. This course covers general strategies for dealing with risk, such as risk exposure adjustment and contingency planning. It also outlines specific strategies for dealing with both threats and opportunities. (Online, 00:30 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers
Responding to Risk (PMBOK® Guide Sixth Edition) (T934)
This course covers the Plan Risk Responses, Implement Risk Responses, and Monitor Risks project management processes. It assists learners in preparing for the PMI® PMP® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc. (Online, 01:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Risk Management Basics (T404)
This online introductory course is aimed at all employees who want to learn about and understand risk management. It provides a quick overview of the basic principles of risk management and the role of public service employees. (Online, 01:00 hours)
OnlineFinance; Information Technologies; ProcurementTransferable SkillsEmployees
Risk Management for Finance Professionals (F150)
The role of financial officers in the federal public service continues to evolve in step with a heightened focus on risk management, internal control, accountability and the need to demonstrate results for resources. This course expands on the concepts presented in the online course, Introduction to Risk Management (C210), and is designed to strengthen the abilities of financial officers to identify risks and manage them appropriately. Participants will gain an understanding of the role of the finance professional with respect to risk management and will learn how to apply the risk-management process in a financial context. (Classroom, 07:30 hours)
ClassroomFinanceGC and Public Sector SkillsFinancial officersFunctional specialists
Risk Management Planning (X060)
There are a few questions that every project manager should ask at the beginning of a project: What do we hope to gain from this project? In this course, learners will be introduced to the Project Risk Management Knowledge Area. It covers the best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fifth Edition published by the Project Management Institute (PMI®). (Online, 01:30 hours)
OnlinePersonal development; Career developmentTransferable SkillsManagers and Supervisors; Managers
Risk Response and Control (X063)
Life is filled with uncertainties, and these uncertainties often affect our decisions and outcomes. When dealing with projects, it's the project manager's job to assess and control risks, avert or minimize their adverse effects, and capitalize on potential opportunities over the life of a project. This course covers the last two processes in the Project Risk Management Knowledge Area - Plan Risk Responses and Control Risks. (Online, 02:00 hours)
OnlinePersonal development; Career developmentTransferable SkillsManagers and Supervisors; Managers
Running Meetings in Better Directions (C075)
Have you ever attended a meeting that left you feeling frustrated? Perhaps the meeting was too long, unfocused, or dominated by arguments and disagreements. This course covers the skills and lessons that will help you to fulfill the key responsibilities of a meeting leader at each stage of a business meeting. (Online, 00:15 hours)
OnlineCommunications; Personal development; Career development; Communication skills; Personal and team developmentTransferable SkillsEmployees
Saving and Organizing in GCdocs16 (I023)
This is the fourth of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. It introduces learners to the different ways they can save and organize documents in GCdocs. (Online, 00:20 hours)
OnlineInformation managementGC and Public Sector skillsEmployees
Searching and Accessing in GCdocs16 (I022)
This is the third of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. It shows learners how to search for and access documents using the robust search capabilities of GCdocs. (Online, 00:15 hours)
OnlineInformation managementGC and Public Sector skillsEmployees
Security Awareness (A230)
All public servants are required to contribute actively to the protection of government personnel, information, assets and services. This online course provides the foundational knowledge and tools required to meet your responsibilities under the Directive on Departmental Security Management. Participants will gain valuable knowledge and best practices to help them apply the principles of security awareness in their organization. (Online, 02:45 hours)
OnlineSecurityGC and Public Sector SkillsSecurity specialistsEmployees
Security Functional Specialist Orientation Kit (S201)
In a non-linear format, this orientation kit provides essential information on how to navigate the Government of Canada security environment. It builds awareness of key concepts through documentation, links and job aids, giving participants a better understanding of their roles and responsibilities. With this tool, participants will become familiar with Government of Canada security requirements, the complexities of security, and the resources that are available to provide additional information. (Online, 01:00 hours)
OnlineSecurityGC and Public Sector SkillsProfessional specialistsEmployees
Security Screening (S202)
This practical course for functional security specialists covers the basic tasks related to security screening requests and evaluation of a person's reliability and their loyalty to Canada. (Online, 04:30 hours)
OnlineSecurityGC and Public Sector SkillsSecurity specialistsFunctional specialists
Selection of Candidate Using an Objective Eye (C139)
Federal legislation and policies are essential to supporting a bias-free appointment process. This online course outlines the importance of an objective eye in the appointment process and identifies areas where bias might be introduced when finding the right fit for an appointment position. Participants will learn about the issues, potential concerns and strategies that can and should be implemented to ensure a bias-free appointment process. (Online, 01:00 hours)
OnlineHuman resources; Building the workforceRespectful and Inclusive WorkplaceSupervisors; Managers and Supervisors; Managers
Self-improvement for Lifelong Success (W017)
We all have areas of our lives to improve upon, and working toward self-improvement has lasting positive impacts on your personal and professional life. In this course, you'll learn about the key principles to keep in mind when committing to self-improvement and how to create a plan to organize your self-improvement activities. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Career developmentTransferable SkillsEmployees
Self-Study: The Work Force Adjustment Directive (P025)
In the current context, organizations and teams are facing many challenges and have to adapt to changes brought forth by budget reductions and the Work Force Adjustment Directive. This course gives an overview of public servants' roles, responsibilities, rights, and obligations, and provides options regarding Workforce Management and Work Force Adjustment. Participants will also be able to consult useful links on this topic. (Online, 01:00 hours)
OnlineHuman resources; Workplace managementGC and Public Sector SkillsHuman Resources professionalsEmployees; Functional specialists
Sending Emails to the Right People (C062)
Sending an email to the wrong person, or excluding the right person, hinders effective communication. This course focuses on how to address and distribute emails. Specifically, you will learn best practices for selecting the recipients of emails and how to flag emails appropriately. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Slips, Trips, and Falls (S009)
Slips, trips, and falls constitute the majority of general industry accidents. They cause 15% of all accidental deaths and are second only to motor vehicles as a cause of fatalities from accidents. This course is intended to provide employees with the ability to recognize and prevent slip, trip, and fall hazards, and to address the key components of ladder safety. (Online, 00:30 hours)
OnlinePersonal development; Personal and team development; Security; Respectful and inclusive workplace; Government prioritiesRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Smart View Interface in GCdocs16 (I025)
This is the sixth of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. It helps learners get acquainted with the key functions of the new GCdocs Smart View interface. (Online, 00:15 hours)
OnlineInformation managementGC and Public Sector skillsEmployees
Sounds of French and English (E444)
This self-paced language product is designed to support learning French or English as a second language. This practical online reference tool presents the primary sounds of spoken language, both in isolation and in the context of words. Participants will learn to recognize the similarities and differences between the sounds found in French and in English and will be better able to resolve pronunciation problems in their second language. (Online, 01:00 hours)
OnlineGovernment priorities; Official languages; Human resources; Personal development; Communication skillsGC and Public Sector SkillsEmployees
Speed Reading (C337)
Sometimes reading a large amount of material in a short period of time is required to meet tight deadlines. This online course teaches speed-reading skills and how to use and practice them at home and in the workplace. Participants will learn to read more quickly and increase their comprehension when processing large amounts of written material in a fast-paced environment. (Online, 01:00 hours)
OnlineCommunicationsTransferable SkillsCommunications specialistsDirectors; Executives; Supervisors; Managers; Managers and Supervisors;
Spin the Westminster Wheel to Gauge Your Knowledge! (G182)
As public servants, it is important to understand how the complex system of government works and the factors that influence its decisions. This interactive exercise will quiz participants on topics such as the fundamentals of the government structure and approval system, central agencies, policy and budget cycles, and the key players in the government process, both within and outside the public service. After completing this quiz, participants will be able to gauge their knowledge of the federal government and better understand their role in the public service. (Online, 01:00 hours)
OnlineHow government works; Policy and regulationGC and Public Sector SkillsPolicy specialistsEmployees; Executives; Directors; Functional specialists
Staffing for Staffing Assistants (P803)
The Public Service Employment Act (PSEA) is designed to facilitate recruitment by offering flexibility to departments and agencies while respecting fairness, transparency, accessibility and representativeness. This course develops the knowledge and skills needed to ensure compliance with the legislative and administrative requirements governing the staffing process. (Classroom, 22:30 hours)
ClassroomHuman resources; Building the workforceGC and Public Sector SkillsHuman Resources professionalsFunctional specialists
Staffing for Staffing Specialists - Part 1 (P801)
The Public Service Employment Act (PSEA) is designed to facilitate recruitment by offering flexibility to departments and agencies while respecting fairness, transparency, accessibility and representativeness. This course (part I of II) provides staffing specialists with an opportunity to acquire the knowledge and skills associated with legislative, administrative and values-based decision-making frameworks. (Classroom, 37:30 hours)
ClassroomHuman resources; Building the workforce; Operational effectivenessGC and Public Sector SkillsHuman Resources professionalsFunctional specialists
Staffing for Staffing Specialists - Part 2 (P802)
The Public Service Employment Act (PSEA) is designed to facilitate recruitment by offering flexibility to departments and agencies while respecting fairness, transparency, accessibility and representativeness. This course (part 2 of 2) provides staffing specialists with an opportunity to further develop their knowledge and skills associated with the legislative, administrative and values-based decision-making frameworks. Participants will learn how to advise and assist managers on merit criteria, assessment techniques and the evaluation of candidate qualifications. Once you have completed the P801, you will be able to self-register for the P802. (Classroom, 37:30 hours)
ClassroomHuman resources; Building the workforceGC and Public Sector SkillsHuman Resources professionalsFunctional specialists
Staffing: A Resourcing Tool for Managers (P901)
The Public Service Employment Act (PSEA) is designed to facilitate recruitment by offering flexibility to departments and agencies while respecting fairness, transparency, accessibility and representativeness. This course provides the knowledge and skills necessary to manage the staffing process in the context of human resources (HR) responsibilities under the PSEA. (Classroom, 15:00 hours)
ClassroomHuman resources; Building the workforceGC and Public Sector SkillsSupervisors; Managers and Supervisors; Managers; Executives; Directors
Staying Balanced in a Shifting World (W013)
You have the knowledge to assess current work/life balance and overcome internal and external obstacles to achieving balance. You know where you are and where you want to be, but now what? This course will focus on techniques for maintaining work/life balance. (Online, 00:15 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Strategies for Building a Cohesive Team (G024)
Team cohesion, or the strength of the links between team members, determines how effective a team will be, especially in responding to outside pressures. A team has to be cohesive if its members are to function as a unit, working closely and efficiently to achieve common goals. In this course, you'll learn how to build a more cohesive team by focusing on improvements in three areas: communication, cooperation, and trust. (Online, 00:30 hours)
OnlineCommunications; Leadership; Personal development; Career development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Supervisor Development Program (G313)
The Supervisor Development Program is a structured and standardized learning program that is accessible and available nationally. It emphasizes the acquisition of knowledge, skills and competencies. To participate in the Supervisor Development Program 3-day in-person session, you must first complete the self-paced Becoming a Supervisor: The Basics (G312) online course and score 70% on the assessment. (Classroom, 22:30 hours)
ClassroomLeadership; Government priorities; Values and ethics; Human resources; Personal and team development; Communication skillsGC and Public Sector SkillsSupervisors; Managers and Supervisors
Take a Deep Breath and Manage Your Stress (W014)
If you find you're constantly adding items to your never-ending to-do list, feeling overwhelmed at work and at home, and your health and relationships are being negatively impacted, you are likely experiencing stress. This course explains the physiological, behavioural, and psychological signs, symptoms and sources of stress. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Career developmentRespectful and Inclusive WorkplaceEmployees
Taking Final Steps to Bring a Project to its Close (T047)
We'd all like to think that good scheduling and budgeting will ensure a project will stay on track until completion. The truth is, most projects go a little astray at some point along the way. In this course, you'll learn some tricks for correcting schedule variances and how to determine if your project is over or under budget. (Online, 00:30 hours)
OnlinePersonal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Taking Stock of Your Work/Life Balance (W015)
Do you take on too many activities and then find it tricky to balance all of them? You want to feel fulfilled and in harmony with yourself and your world. This course highlights techniques you can use to analyze your current level of balance between work and personal responsibilities. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Talent Management: Developing and Engaging Talent (X041)
Organizations depend on talented employees to achieve their goals. Employee engagement and commitment are key. This course describes how to build employee commitment using an effective onboarding process that creates a positive first impression. (Online, 01:00 hours)
OnlineHuman resources; Building the workforce; Talent management; Personal development; Personal and team developmentTransferable SkillsManagers and Supervisors; Managers
Technology Savviness for Executives (S100)
With integrated global technologies becoming increasingly influential in the public service of Canada, executives must learn to use this infrastructure as a strategic asset. Through concrete examples, this course will allow non-IT executives to gain unique insight into the current information technology landscape and Government of Canada frameworks that support management and the governance of IT. Participants will leave this learning opportunity with a better understanding of the governance and business practices that help business and IT collaboration. (Classroom, 07:30 hours)
ClassroomGovernment priorities; How government works; Information technologies; LeadershipDigital AcademyExecutives; Directors; Directors General; Assistant Deputy Ministers
The Art and Science of Communication (C063)
There is a science behind communication, including how we react neuro-physiologically to the actions, words, tone, and body language of others. You can develop your skills in connecting with others so that your intention is clear and understood. This course will teach you the art and science of communication by discussing how to connect with your audience and how to enhance and strengthen that connection as you communicate. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
The Art of Staying Focused (D014)
Even when you know your priorities and you're well organized, losing focus can stop your progress in its tracks. This course provides you with strategies for dealing with focus challenges and distractions at work. (Online, 00:30 hours)
OnlinePersonal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
The Many Approaches to Facing Workplace Conflict (W016)
When facing conflict at work, you need to adapt to the situation. In this course, you'll learn about the different styles of conflict, when to use them, and when to adapt your style. You'll also learn how to handle conflict with difficult individuals. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Personal development; Communication skills; Personal and team developmentRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
The Power to Bounce Back: Being Resilient (D016)
Setbacks are a fact of life; how we react to them can determine our success at work. This introductory workshop is designed to help public servants at all levels build resilience to survive and prosper adversity. Through individual self-reflection, group discussions and interactive exercises, participants will explore coping strategies they can use to improve their ability to bounce back from setbacks and continue to build resilience. (Classroom, 07:30 hours)
ClassroomPersonal and team development; Personal development; LeadershipTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
The Procurement Process (M501)
While departments and agencies buy many of their goods and services through Public Services and Procurement Canada, they also award contracts themselves. To properly provide advice and assist internal clients with procurements, you need to know the procurement process. This course will teach you to carry out basic procurement activities throughout the procurement process. (Classroom, 15:00 hours)
ClassroomProcurementGC and Public Sector SkillsProcurement specialistsFunctional specialists
The Strategic Human Resources Practitioner (P731)
Human resources practitioners support clients and managers in planning and making decisions by providing strategic advice. This course aims to deepen the practitioner's understanding of the impact of strategic advice on human resources. Participants will learn to apply tools and techniques in support of a strategic perspective in the field of human resources management. (Classroom, 15:00 hours)
ClassroomHuman resources; Building the workforce; Operational effectiveness; Talent management; Workplace managementGC and Public Sector SkillsHuman Resources professionalsFunctional specialists
The System of Government from a Financial Perspective (F303)
Understanding how our government works from different perspectives helps public servants work more effectively within the federal system. This online tool provides an overview of the Canadian system of government in a financial context, including the roles and responsibilities of major players such as the Comptroller General of Canada and the Chief Financial Officer. Participants will have the opportunity to get a behind-the-scenes look of the role finance plays in the government system. (Online, 01:00 hours)
OnlineFinanceGC and Public Sector SkillsFinancial officersFunctional specialists
The Uncomfortable Truth (K100)
This course presents the difficult facts about the historical relationship between the Government of Canada and Indigenous peoples. It provides a brief overview from first contact to the present focus on reconciliation. In addition, you will gain a broader understanding of the impacts of government decisions on Indigenous peoples. (Online, 01:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Service excellence; Values and ethicsIndigenous LearningEmployees
Thinking Strategically as a Manager (G026)
It's important that all professionals in an organization learn how to think strategically to be effective in their management tasks. This course explores the characteristics of strategic thinking as well as the traits you need to be an effective strategic thinker. (Online, 00:30 hours)
OnlineLeadership; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Trust Building through Effective Communication (C074)
Communication with others is most effective when it is built and based on trust. In this course, you'll explore how clear intention is the basis of effective communication and how understanding your audience ensures that the message is delivered. (Online, 00:30 hours)
OnlineCommunications; Personal development; Career development; Communication skills; Personal and team developmentTransferable SkillsEmployees
Understanding and Applying Strategic Communications (T712)
Deputy heads value it, communications managers are looking for it and effective government communications depend on it. This course explores the nature of strategic communications through discussion, information sharing, exercises and a case study to develop practical approaches to delivering strategic communications value in the workplace. (Classroom, 15:00 hours)
ClassroomCommunicationsGC and Public Sector SkillsCommunications specialistsFunctional specialists
Understanding Unconscious Bias (W005)
Unconscious bias may be rooted in human nature, but that makes it even more essential to understand it and overcome it to build strong, diverse teams. In this course, you'll learn about the different kinds of unconscious bias and how to recognize them in action. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers
Understanding Workplace Diversity (X158)
Differences and similarities of ethnic, cultural, and family background are only part of a comprehensive approach to workplace diversity. This course explores additional elements that are crucial aspects of the diversity mixture in today's business world. (Online, 01:00 hours)
OnlineHuman resources; Building the workforce; Workplace management; Personal development; Personal and team developmentRespectful and Inclusive WorkplaceManagers and Supervisors; Managers
Unleashing Personal and Team Creativity (G027)
Believe it or not, everyone has the potential to be creative. If you're struggling to express your creativity, then something is getting in the way. This course describes personal barriers to creativity and how to overcome them. (Online, 00:30 hours)
OnlineLeadership; Personal development; Career development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers
Using Active Listening in Workplace Situations (C064)
Active listening skills are used by professionals in a wide range of occupations to enhance their work. In this course, you will learn listening skills that can help in the workplace and techniques for becoming an effective active listener. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Using Strategic Thinking to Consider the Big Picture (G028)
Big-picture thinking stretches beyond the short term to consider how an organization can succeed in the longer term. This course describes how the ideas of systems thinking can help you elevate your perspective, become skillful at making sense of opposites and contradictions, and better understand cause and effect while managing your department. (Online, 00:30 hours)
OnlinePersonal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers
Value-added Oversight of Public Resources: The Role of Internal Audit (A705)
This course is an excellent introduction for all public servants to a key pillar of overseeing public resources throughout the Government of Canada. Management, staff and auditors new to the profession will learn why and how specific tools and processes are used in ensuring recommendations for operational improvements are evidence-based. The course introduces the principles underlying the professional practice of internal audit and then leads participants through the steps and thinking involved at each phase of the audit activity. (Classroom, 22:30 hours)
ClassroomFinanceProfessional specialists; Finance; Internal auditor
Values and Ethics Foundations For Employees (C255)
Public service employees are encouraged to learn about the core values of the Public Service of Canada in order to become comfortable in applying these values within their organization. This online course explores the foundational concept of values and ethics and deals with conflicts of interest, ethical dilemmas and issues of accountability. Participants will identify and apply key principles related to values and ethics through exercises and scenarios. (Online, 03:00 hours)
OnlineRespectful and inclusive workplace; Values and ethics; Human resourcesRespectful and Inclusive WorkplaceEmployees
Values and Ethics Foundations for Managers (C355)
Public service managers have an obligation to apply the core values of the public sector in their work environments. This online course helps managers to better understand the foundational concept of values and ethics and how to apply it when dealing with conflicts of interest, ethical dilemmas, harassment situations and issues of workplace well-being. Through practical exercises and scenarios, participants will identify, discuss and apply the key principles and policies related to values and ethics in the public sector. (Online, 02:00 hours)
OnlineRespectful and inclusive workplace; Values and ethics; Human resourcesRespectful and Inclusive WorkplaceSupervisors; Managers and Supervisors; Managers
Verb Form and Vocabulary Acquisition Exercises in English as a Second Language (E440)
Knowledge of and practice in the basics of a second language help beginners to learn. This online course provides beginner practice drills in English as a second language. Participants will practise their English pronunciation and learn various useful verb and word forms in English. (Online, 15:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees
Verifying and Building on Creative Ideas (D020)
The initial stages of idea generation require an open approach uninhibited by rationale and critique. But sometimes you first need to check if the ideas are grounded in reality and feasible from an organizational viewpoint. This course covers a variety of techniques for verifying and building on creative ideas. It outlines when to use research and when to use simulations to check the feasibility of an idea. (Online, 00:30 hours)
OnlinePersonal development; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Version Control and Sharing in GCdocs16 (I024)
This is the fifth of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. It shows learners how to use version control and share within the GCdocs environment. (Online, 00:15 hours)
OnlineInformation managementGC and Public Sector skillsEmployees
Vocabulary and Verb Form Acquisition Exercises in French as a Second Language (E432)
Knowledge of and practice in the basics of a second language help beginners to learn. This online course provides beginner practice drills in French as a second language. Participants will practice their French pronunciation and learn various useful verb and word forms in French. (Online, 15:00 hours)
OnlineOfficial languagesGC and Public Sector SkillsEmployees
Vocabulary Consolidation: Four Professional Communication Topics in English as a Second Language (E321)
In the performance of their duties, public servants must be able to communicate precisely and spontaneously in their second official language. This course will address vocabulary related to some common topics in the public service. Learners will consolidate the vocabulary related to these topics and put it into practice in an actual professional setting. (Online, 04:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees
Vocabulary Consolidation: Four Professional Communication Topics in French as a Second Language (E320)
In the performance of their duties, public servants must be able to communicate precisely and spontaneously in their second official language. This course will address vocabulary related to some common topics in the public service. Learners will consolidate the vocabulary related to these topics and put it into practice in an actual professional setting. (Online, 04:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees
Web Accessibility for Canada.ca (T716)
The Government of Canada is committed to ensuring the accessibility of its websites. This course outlines federal standards and guidelines on web accessibility and emphasizes the requirements, roles and responsibilities involved in compliance with this standard. Participants will learn how to assess and apply Web Content Accessibility Guidelines (WCAG) 2.0 consistently across Canada.ca web pages. (Classroom, 15:00 hours)
ClassroomInformation technologiesGC and Public Sector SkillsInformation Technology specialistsFunctional specialists
Who We Work For (C218)
It is important that all new and experienced public servants alike have a foundational understanding of how Canada's non-partisan federal public service serves the democratically elected government of the day. This online course examines the functions and the organizational relationships between Parliament, the Government of Canada and the federal public service. Participants will explore the role of government, how Canada governs itself, the organization of the federal government, the functions of departments and central agencies and common government services. (Online, 03:00 hours)
OnlineHow government worksGC and Public Sector SkillsPolicy specialistsEmployees
Working with Difficult People: How to Work with Aggressive People (X043)
Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. This course will review the more common behaviors of hostile-aggressive and passive-aggressive people and provide some effective strategies you can use in coping with an aggressor's behavior. (Online, 01:00 hours)
OnlineCommunications; Personal development; Communication skillsRespectful and Inclusive WorkplaceEmployees
Working with Difficult People: How to Work with Negative People (X044)
For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. This course delves into the characteristics of some common types of negative people you may encounter within the workplace, and it also discusses strategies you may use to help you deal with their behavior. (Online, 01:00 hours)
OnlineCommunications; Personal development; Communication skillsRespectful and Inclusive WorkplaceEmployees
Working with Difficult People: Identifying Difficult People (X042)
Inevitably, we all encounter difficult people in the workplace. If you know the right techniques, though, dealing with even the most difficult person is possible. This course will provide you with methods to help you recognize the characteristics of some of the most common types of difficult people, better understand their motivations, and begin to deal with them more effectively. (Online, 01:00 hours)
OnlineCommunications; Service excellence; Personal development; Communication skillsRespectful and Inclusive WorkplaceEmployees
Workplace Accommodation for Federal Public Service Employees (C345)
Public service managers are obligated to accommodate members of groups targeted by the Employment Equity Act, the Canadian Charter of Rights and Freedoms and the Canadian Human Rights Act. This online course aims to raise awareness and understanding among public service managers of the underlying principles of workplace accommodation and their importance and benefits. Participants will learn to identify key workplace accommodation principles, engage other employees and apply strategies and tools to foster an inclusive, barrier-free and ultimately more productive work environment. (Online, 01:30 hours)
OnlineRespectful and inclusive workplace; Human resources; Workplace managementRespectful and Inclusive WorkplaceEmployees; Supervisors; Managers and Supervisors; Managers; Executives; Directors
Workplace Hazardous Materials Information System (WHMIS) 2015 (S115)
The Workplace Hazardous Materials Information System, or WHMIS, is a comprehensive system for providing health and safety information on the safe use of hazardous products in Canadian workplaces. In 2015, the Government of Canada amended the Hazardous Products Regulations and the Hazardous Products Act to align WHMIS with the Globally Harmonized System of Classification and Labelling of Chemicals (GHS). WHMIS 2015 sets forth the roles and responsibilities of suppliers, employers, and workers. In this course, you will learn about WHMIS 2015, including the roles and responsibilities of suppliers, employers, and employees; physical and health hazards encountered in the workplace; required elements and standards of WHMIS-compliant labels and safety data sheets; and controls for eliminating or minimizing exposure to hazardous materials in the workplace. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; SecurityRespectful and Inclusive WorkplaceSecurity specialistsAssistant Deputy Ministers; Directors General; Directors; Executives; Supervisors; Managers; Managers and Supervisors; Employees
Workplace Violence in the Canadian Federal Jurisdiction : Establish a Prevention Program (Z066)
Workplace violence affects all business sectors and occupations as well as the safety of every employee and employer. It claims a high personal cost from the emotional trauma and physical injury experienced by the victims, their family and co-workers. This course introduces the key components of an effective workplace violence prevention program. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees
Workplace Violence in the Canadian Federal Jurisdiction: Recognize the Risk and Take Action (Z064)
Wherever people interact at work there is a potential for violence, regardless of the job. This course helps frontline supervisors, workers and anyone else with an interest in workplace safety develop a clear understanding of what workplace violence is. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees
Writing and Preparing an Effective Speech (C065)
Some people are more eloquent and outgoing than others, but that doesn't automatically mean they can deliver an effective speech. In fact, public speaking requires significant planning and preparation. This course teaches you how to prepare an effective speech, including determining your objective and audience profile, choosing your topic and defining the theme of your speech. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Writing Briefing Notes (C110)
Briefing notes are a key part of communication with senior management and can directly influence the decision-making process. This course equips participants with the knowledge and skills they need to write briefing notes that meet specific communication goals. Participants will learn how to prepare clear, concise and strategic briefing notes that are in line with their objectives. (Online, 01:00 hours)
OnlineCommunicationsGC and Public Sector SkillsEmployees
Writing Effective Emails and Instant Messages (C066)
Email has become an indispensable part of the way organizations communicate, conduct business and maintain their operations. Email etiquette is key to using this business tool effectively. It can help you get messages across quickly, appropriately and concisely. This course introduces tried-and-true guidelines for emailing effectively. (Online, 00:30 hours)
OnlineCommunications; Personal development; Communication skills; Personal and team developmentTransferable SkillsEmployees; Supervisors; Managers and Supervisors; Managers
Your Liability as a Regulator (Duty of Care) (R002)
Duty of care is a legal concept central to understanding liability in public health and safety. This course introduces best practices for regulators and provides tools to minimize the risk of liability on the job and reduce any personal concerns to this effect. Participants will learn how potential negligence issues relate to their role as a regulator. (Classroom, 07:30 hours)
ClassroomHow government worksGC and Public Sector SkillsRegulatorsFunctional specialists
Your Role in Workplace Diversity (W004)
Self-awareness is essential to fully appreciating diversity in the workplace and putting its benefits to use. It offers you a variety of strategies for participating effectively in a diverse workplace, as well as ways to share these strategies openly and use the existing diversity in your organization. In this course, you'll explore strategies to help you become aware of your attitudes toward diversity, increase your acceptance of diverse cultures, people and ideas, and become an advocate for diversity within the workplace. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees


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Gender-based Analysis Plus

Gender-based Analysis Plus

Gender-based Analysis Plus

Understand the importance of supporting diversity and inclusion in the workplace.

Indigenous Learning Series

Indigenous Learning Series

Indigenous Learning Series

Gain insight on Canada's shared history with First Nations, Métis and Inuit Peoples.

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The School's business lines

The School's business lines

Discover our five distinct business lines.

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