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Driving Business Value Through Robotic Process Automation


Robotic Process Automation (RPA) is an emerging technology that continues to grow in popularity and which is starting to play a role in the way public servants work. RPA concepts are being applied to everyday business problems to reduce the manual workload and allow employees to focus on more meaningful work and devote more time to better serving Canadians.

Join us for this half-day event featuring executive panel discussions and showcase presentations that highlight the ways this new technology is being applied today in the Government of Canada. Participants will gain insights from departments and agencies that have experience with RPA concepts and learn how to determine which government processes are ideal for automation and how to collaborate to obtain an enterprise-wide approach to implementing RPA.

Master of Ceremonies

Ioana Finichiu, Advisor, Vice-President, Innovation and Policy Services Branch, Canada School of Public Service

Executive panellists

  • Ryan A. Pilgrim, CPA, CA, Chief Financial Officer and Assistant Deputy Minister, Corporate Services, Transport Canada
  • Kathleen Butler, Director General, Horizontal Integration Directorate, Assessment, Benefit, and Service Branch, Canada Revenue Agency
  • Cliff Groen, Senior Assistant Deputy Minister, Benefits and Integrated Services Branch, Employment and Social Development Canada
  • Shirley Carruthers, Director General, Financial Resource Planning and Management, Global Affairs Canada


  • Neil Bouwer, Vice-President, Innovation and Policy Services, Canada School of Public Service
  • Melanie Cockerline, Chief, Financial Policy and Systems, Transport Canada

Showcase presentations

  • Steve Adamson, Director, Analytics and Automation Business Support, Export Development Canada
  • Thomas Lang, Project Manager, Special Projects SWD, Global Affairs Canada
  • Irina Krasteleva, Director, Application Development/Database & Data Administration Department, Transport Canada
  • Melanie Cockerline, Chief, Financial Policy and Systems, Transport Canada
  • Ranjan Banerjee, Manager, Information, Science and Technology Branch, Canada Border Services Agency
  • Sylvain Nault, Team Leader, IT Service Desk, Chief Information Officer Branch, Canadian Heritage

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