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Serving Canadians Better: The Canada Revenue Agency's Approach

Serving Canadians Better: The Canada Revenue Agency's Approach

The Canada Revenue Agency (CRA) is seeking to improve their approach in delivering services to clients.

This event will showcase what CRA has learned about the importance of improving the service experience and explore the tools available for the task: user experience testing, personas and behavioural economics.

Come hear from CRA executives and learn from their evidence-based approach to meeting client expectations.

Event Information

This learning activity is designed for all public servant groups and levels and is offered at no cost.


Date and Time:

November 16, 2017 | 1:30 pm to 3:00 pm (EST)

  • Silvano Tocchi, Director General, Digital Services Directorate, Canada Revenue Agency
  • Jane Hazel, Director General, Communications Directorate, Canada Revenue Agency

Bilingual with interpretation in both official languages

  • Collaboration Lounge, Académie De-La-Salle, 373 Sussex Drive (Guigues Avenue entrance), Ottawa, Ontario
  • Available across Canada by webcast


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