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Government Services Transformation: British Columbia's Experience

Government Services Transformation: British Columbia's Experience

In 2009, the public service of British Columbia launched Citizens @ The Centre: B.C. Government 2.0, a transformation strategy based on the changing needs and expectations of its citizens, focusing on improving access to services through technology.

During this session, participants will learn how Service BC led a whole-of-government approach to provincial service delivery and how technology and collaboration is creating a more accessible, modern and streamlined service experience.

Participants will leave this session with new insight into advancements made in customer service based on emerging trends.

Event Information

This event has been designed for all federal public servants at no cost to learners.


Date and Time:

  • November 29, 2016 | 10:00 a.m. to 12:00 p.m. (PST)


Ron Hinshaw, Executive Director, Service BC

Locations and Languages:

  • Available across Canada by webcast | English with interpretation in French
  • Library Square, 300 West Georgia Street, Suite 400, Vancouver, British Columbia | English


Pacific and Yukon Region

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