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Succeeding in a Digital World - Program

March 16, 2021
12:15 pm to 3:30 pm (ET)

12:15 pm to 12:20 pm


France Hutchison, Free Agent, Leadership Team Coach and Learning Advisor and Associate Faculty Member, Canada School of Public Service

12:20 pm to 12:50 pm

Opening Remarks: Setting the Stage

Taki Sarantakis, President, Canada School of Public Service

12:50 pm to 2:00 pm

Panel Discussion: What We Need to Succeed in the Digital World

Description: What success looks like in this digital age; how we use digital as an enabler to benefit all citizens, level the playing field, enhance performance and productivity, lead with confidence, and drive growth.


  • Justin Reich, Assistant Professor in Comparative Studies and Director, Massachusetts Institute of Technology, (MIT) Teaching Systems Lab
  • Nisa Malli, Work Stream Manager, Brookfield Institute
  • John Kost, Distinguished Vice President, Gartner
  • Katherine Rusk, Associate, Technology, Osler, Hoskin & Harcourt LLP


Marc Brouillard, A/Chief Information Officer of Canada,Treasury Board of Canada Secretariat

2:00 pm to 2:10 pm


2:10 pm to 3:25 pm


Description: Learn about some of the digital tools being developed by federal departments and agencies to help us better serve citizens in our "new normal."

  1. Demo: Virtual Data Community of Practice

    Presenter: Major Kim Jones, Data Literacy and Culture Lead, Data and Analytics Community of Practice, Canadian Armed Forces, Department of National Defence (DND)


    Major Kim Jones will present the virtual space developed by DND's Assistant Deputy Minister (Data, Innovation, Analytics) Data and Analytics Community of Practice to:

    • access microlearning opportunities (e.g., job aids, videos)
    • learn from peers (e.g., through forum discussions and blogs)
    • access news relevant to the community (e.g., upcoming training and advancements on DND's data strategy implementation)
  2. Demo: COVID-19 Branching Application


    David Maybury, Senior Systems Analyst-Head Data Scientist, Public Services and Procurement Canada (PSPC)


    David will do a demo of the COVID-19 web-based app in support of PSPC's return-to-workplace initiatives. Over the past year, PSPC's Centre for Operational Research and Data Science (CORDS) has supported the Public Health Agency of Canada's (PHAC) COVID-19 modelling efforts. The app is based on their recently published paper, which appeared in the Journal of Theoretical Biology, on COVID-19 propagation during the early stages of an outbreak. It helps senior management understand the risks associated with different levels of COVID-19 workplace mitigation efforts.

  3. Demo: Integrated Service Coordination Centre (ISCC) – Leveraging technology and the cloud to improve service outcomes for Canadians


    • Janie Filiatrault, Director, Transformation Management Branch, Employment and Social Development Canada (ESDC)
    • Clayton Kotzer, Director, Transformation Management Branch, ESDC


      Janie and Clayton will explain the work underway as they begin to leverage industry‑leading workforce management tools, a robust data analytics platform, and a stable and secure cloud environment to establish the ISCC. These efforts will focus on integrating the vast data sources throughout Service Canada, including in-person operations, call centres and processing centres for the first time, employing the tools to help clients receive faster and more effective access to support, and services such as increased resolution at the first point of contact.

  4. Demo: Machine Learning for Program Evaluation


    • Andy Handouyahia, Manager, Strategic and Service Policy Branch, Employment and Social Development Canada (ESDC)
    • Tristan Rikhi, Senior Data Analyst, Strategic and Service Policy Branch, ESDC


    • Neil Bouwer, Vice-President, Innovation Policy Services Branch, Canada School of Public Service
    • Mélanie Robert, Executive Director, Open Government, Chief Information Officer Branch, Treasury Board of Canada Secretariat
3:25 pm to 3:30 pm


Neil Bouwer, Vice-President, Innovation Policy Services Branch, Canada School of Public Service

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