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Planning Accessible Virtual Events (INC1-J05)


This job aid provides best practices on how to plan accessible and inclusive virtual events.

Published: November 16, 2020
Type: Job aid

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Planning Accessible Virtual Events

  • Planning an inclusive and accessible virtual event requires you to anticipate potential accessibility issues and barriers, and to think about measures to address them.
  • Too often in event planning, accessibility is an afterthought, and barriers are inadvertently created, which can be physical, informational, technological, communication-based, systemic, attitudinal and behavioural. They are often unintentional or invisible.
  •  As a critical first step, simply ask participants about their needs.

You should consider the participation needs of a broad range of people with varying abilities like people with physical, psychosocial, communication, or intellectual disabilities (e.g. mental health issues, autism, dyslexia.) Also include time for breaks to provide participants with the time to process information and take a mental break.


Research the features of the platform you're intending to use to ensure that it meets accessibility guidelines and aligns with participants' needs.


To make your event accessible by design, it is important to consult people with disabilities to ask questions and learn more about how to overcome barriers, which builds your awareness and capacity to plan inclusive and accessible virtual events.


Services such as real-time captioning and sign language interpretation can incur costs. Ensure that your budget allows for these services.

Additional considerations

  1. Write all your documents in plain language. Avoid acronyms, jargon, complex graphs and charts, and send all documents to participants a few days prior to the event.
  2. For any visual elements, like presentations or physical demonstrations, you should include an audio description to mitigate vision-related barriers.
  3. Prior to your event, test all accessible technological equipment and services. Work with participants and service providers to alleviate any potential barriers that might come up during testing.
  4. You should include captions for all videos. If you are using accessibility services, such as captioning or sign language interpretation, be sure to provide them with the video script / captions ahead of time.
  5. Ensure that all documents are accessible or have an accessible alternate format (e.g. Braille, large print, etc.) Make sure that all images have an alternative text. 

The Office for Disability Issues' Planning Inclusive and Accessible Events handbook offers more information on planning accessible events and contains an extensive list of resources and guidelines.

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