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Notice: To enable the transition to a new learning platform that is replacing GCcampus, all learners who are currently registered for online self-paced courses or self-paced certification programs in GCcampus must complete their in‑progress learning activities before February 4, 2022, at 5:00 pm (PT). Any training that is incomplete after this date will need to be restarted in the new platform, and all previous progress will be lost. Learn more about the School's new learning platform

How to Manage Difficult Conversations (W009)


Type: Online
Duration: 00:30 hours
Status: Active

With the right preparation and mindset, difficult conversations with direct reports, colleagues or managers can be managed more easily. This online self-paced course outlines a four-step preparation process for a difficult conversation that helps set the right mindset, build confidence, keep the conversation constructive and target the best possible outcome. Participants will review recommended guidelines on when and where to initiate a difficult conversation and on ways to manage the associated stress.

Topics include:

  • identifying the four steps for managing stress
  • preparing for a difficult conversation
  • analyzing emotions when preparing for a difficult conversation
  • identifying goals and planning a difficult conversation

More details

More about this course
  • Topics: Communication skills; Government priorities; Personal and team development; Personal development; Respectful and inclusive workplace
  • Community: Directors; Employees; Executives; Managers; Supervisors
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course W009
Self-pacedHow to Manage Difficult Conversations (W009)OnlineOnlineEnglish


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