The Canada School of Public Service (the School) was created on April 1, 2004, when the legislative provisions of Part IV of the Public Service Modernization Act came into force. The School has been part of the Treasury Board Portfolio since July 2004. Operating under the authority of the Canada School of Public Service Act, the School was created from an amalgamation of the following three organizations: the Canadian Centre for Management Development, Training and Development Canada and Language Training Canada. It reports to Parliament through the Minister of the Treasury Board, who is the Minister responsible for the School.
For information about the School's core responsibilities, planned results and resources, reporting framework and more, consult our Departmental Plan 2025-2026.
The School has the legislative mandate to provide a range of enterprise‐wide learning activities to build individual and organizational capacity and management excellence within the core public service. Using a broad ecosystem of learning products, delivery approaches, and an online learning platform, the School provides public servants with the foundational knowledge, skills, and competencies now in the future, to serve Canadians with excellence.
The Canada School of Public Service has a single strategic outcome: Federal public service employees have the common knowledge, skills and competencies to fulfil their responsibilities in serving Canadians. It achieves this outcome through its various business lines with the support of internal services.
The following is a directory of the School's classes of records, including the personal information banks associated with each one.
The branch is responsible for the design, content, curation, and delivery of learning for the Respectful and Inclusive Workplace, Indigenous Learning and Government of Canada and Public Sector Skills business lines. Additionally, it is responsible for Executive Learning, to support leadership development of the executive cadre as well as senior leaders.
Respectful and Inclusive Workplace
The School offers a wide range of learning products for all public servants to promote an inclusive, healthy and respectful workplace. The School's Respectful and Inclusive Workplace program includes self-paced and facilitator-led courses, videos and job aids on topics such as: workplace harassment and violence prevention, occupational health and safety, unconscious bias, mental health, 2SLGBTQIA+ inclusion, Gender-based Analysis Plus, systemic racism and discrimination, anti-Black racism and accessibility.
Functional Communities Programming – Class of Records
Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in the functional communities of Communications; Finance; Human Resources; Information Management; Information Technology Management; Policy; Procurement, Materiel Management and Real Property; Federal Regulators; Security; and Service Delivery. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing functional communities programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.
Record Number: CSPS 121
Online Course Program – Class of Records
Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.
Record Number: CSPS 141
Government of Canada and Public Sector Skills
The Government of Canada and Public Sector Skills (GCPSS) business line provides public servants with learning opportunities on the craft of government and their obligations as government employees.
In collaboration with community partners, GCPSS offers a wide array of courses, tools and events tailored to the learning needs of public servants. These include:
- Foundational Training: to orient all public servants and provide an overall understanding of how government works and obligations as government employees.
- Functional Training: for public servants working in functional areas of government such as human resources, finance, procurement, real property, regulations, etc.
- Authority Delegation Training: to equip managers in understanding and exercising their delegated authorities in the areas of human resources, finance and procurement.
Public Service Orientation – Class of Records
Description: Information related to the Public Service Orientation courses and resources, which are delivered to all federal employees who are new to the public service, including deputy ministers, assistant deputy ministers and heads of federal agencies. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Orientation learning activities; curriculum design and development; course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; research and best practices; partnerships and liaisons; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Agenda, Curriculum Learning Components, Decision Records, Evaluations, Guidelines, Performance Monitoring, Plans, Policies, Procedures, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.
Record Number: CSPS 111
Functional Communities Programming – Class of Records
Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in the functional communities of Communications; Finance; Human Resources; Information Management; Information Technology Management; Policy; Procurement, Materiel Management and Real Property; Federal Regulators; Security; and Service Delivery. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing functional communities programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.
Record Number: CSPS 121
Online Course Program – Class of Records
Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.
Record Number: CSPS 141
Indigenous Learning
The learning on Indigenous realities supports the Government of Canada's commitment to reconciliation with Indigenous Peoples by improving public servants' cultural skills and knowledge of the history, cultures and perspectives of First Nations, Inuit and Métis, including their long-standing relationships with the Crown AND the ongoing harmful impacts of colonialism WHILE presenting Canada's history through a new, more inclusive lens.
Professional Development Programming – Class of Records
Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in order to expand their skills and help them to acquire new knowledge in support of their professional development and in order to help managers to find approaches for supporting employee development and talent management. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing professional development programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.
Record Number: CSPS 122
Online Course Program – Class of Records
Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.
Record Number: CSPS 141
Executive Learning
The Executive Learning team supports the development of dynamic, high-performing executives to meet the current and future needs of Canadians. To do so, the team designs, develops and delivers the School's executive leadership development programs and transition-to-role orientation programs. In addition, it delivers events and podcasts on topics directly linked to the working reality of leaders in the public service, designs learning tools and targeted course offerings on emerging topics, and leverages peer learning, coaching, leadership reflection and mentoring. The team also collaborates with other School business lines in the development of executive courses and events.
Leadership Development Programs – Class of Records
Description: Information related to the design and development of leadership development programs that will result in the development of qualified individuals for management positions and first-level executive positions within the federal public service. Records may include information relating to the administration and management of the programs; creating, coordinating, managing, monitoring and developing the learning activities; curriculum design and development; in-house and contracted course and learning delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; research and best practices; partnerships and liaisons; learning activity evaluation; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.
Record Number: CSPS 221
Leadership Competencies – Class of Records
Description: Information related to courses and learning activities that are regularly offered through the School and customized agreements with the objective of strengthening leadership management competencies in the public sector at all levels, which will result in the development of qualified managers and executives within the federal public service. This includes leadership learning activities for managers, coaching activities and services and executive leadership learning activities and services. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Leadership Competencies program; curriculum design and development; in-house and contracted course and learning activity delivery; contracted procedures for consultant selection, policies, guidelines and standards; calendar planning; instructor/learning specialist management; research and best practices; partnerships and liaisons; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.
Record Number: CSPS 211
Authority Delegation Training – Class of Records
Description: Information related to the Authority Delegation Training courses and learning activities that are delivered to managers at all levels in the federal public service. Records may include information relating to the administration and management of the learning activities; creating, coordinating, managing, monitoring and developing the Authority Delegation Training learning activities; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; research and best practices; partnerships and liaisons; online assessment tools; learning roadmaps; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Agenda, Curriculum Learning Material, Decision Records, Evaluations, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Summaries.
Record Number: CSPS 112
Online Course Program – Class of Records
Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.
Record Number: CSPS 141
The mandate of the Innovation, Policy and Skills Development Branch (IPSDB) is to equip federal public servants with the knowledge, skills, and mindset to drive excellence in service to Canadians. As a leader in public sector learning, IPSDB designs innovative, high-quality learning opportunities that develop critical competencies, enhance leadership, and strengthen institutional capacity. The Branch also works collaboratively with various government-wide communities of practice and provides support to the department on a variety of policy services.
Digital Academy
The School's Digital Academy was established in 2018 to provide federal public servants with learning on the skills, knowledge, and attitudes they need to design and deliver digital-era programs, policies, and services. Learning topics include digital government and digital leadership fundamentals, data, artificial intelligence, service design, product management, agile methodology, cloud, cyber security, and emerging technologies. The Digital Academy learning products support public servants at all stages of their learning and at all levels of their careers through instructor-led and self-paced courses, articles and other microlearning formats, events, and two applied learning programs: the Digital Accelerator and the AI Executive Learning Accelerator. In addition, the Digital Academy hosts the Government of Canada Data Community.
Organizational Learning Services – Class of Records
Description: Information related to activities to enhance the performance and effectiveness of the public service by documenting and transferring innovations and best practices in public management; the provision of support and assistance to departments and agencies to help them to become learning organizations; collaboration with departments and agencies at the organizational level to support continuous improvement; the monitoring of international trends in public management; developments in public management in other countries; and liaison with institutions in other countries. Records may include information relating to the administration and management of the activities; creating, coordinating, managing, monitoring and developing the activities; curriculum design and development; activity delivery; procedures, policies, guidelines and standards; plans and strategies; best practices; international projects; learning needs analysis; outreach; and partnerships and liaisons.
Document Types: Agreements, Best Practices, Conferences, Correspondence, Decision Records, Delegations, Events, Guidelines, Memoranda of Understanding, Plans, Policies, Procedures, Projects, Reports, Standards, Strategies, and Training.
Record Number: CSPS 311
Online Course Program – Class of Records
Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.
Record Number: CSPS 141
Transferable Skills
The Transferable Skills business line helps public servants develop skills, mindsets and behaviours that are portable inside and outside of government, and support excellence in the business, the people and the processes of government. Transferable Skills offers a wide range of dynamic and forward-looking learning products and opportunities on topics such as human-centred leadership, change management, policy, communications, project management and business acumen, among others. Transferable Skills sources, curates, partners, designs, develops and delivers learning under three streams: Business Innovation – focusing on dynamic business skills to support effective delivery and implementation across the Government of Canada, including for executives in senior project management roles; Leadership Fundamentals – centered around growing public servants leadership capacity at all levels and delivering development programs for supervisors and managers; and Future Skills – concentrating on equipping public servants with the skills and knowledge to support policy and decision-making, and navigate the current communication environment. Transferable Skills also supports the National Managers Community.
Professional Development Programming – Class of Records
Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in order to expand their skills and help them to acquire new knowledge in support of their professional development and in order to help managers to find approaches for supporting employee development and talent management. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing professional development programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.
Record Number: CSPS 122
Policy, Priorities and Partnerships
The Policy, Priorities and Partnerships group (PPP) provides a range of policy services that share one common goal: to introduce public servants to the latest thinking, practices, and tools related to public sector management via practical learning experiences, such as policy research and advisory services, technology demonstration projects, and events. The PPP comprises three main teams: the Surge Team, the Geopolitics & National Security Learning Program Team (GNS), and the Policy and Strategic Relations Team (PSR). The Surge Team supports the President's Office and senior officials across the Government of Canada by supporting high-priority, time-sensitive and complex policy and innovation initiatives. The GNS Team provides topical learning to develop strategic leadership and critical thinking to public servants about the international and domestic issues affecting Canada's security and prosperity. The PSR Team enhances the School's engagement with academia and external organizations. It is also responsible for the School's internal policies.
Functional Communities Programming – Class of Records
Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in the functional communities of Communications; Finance; Human Resources; Information Management; Information Technology Management; Policy; Procurement, Materiel Management and Real Property; Federal Regulators; Security; and Service Delivery. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing functional communities programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.
Record Number: CSPS 121
Online Course Program – Class of Records
Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.
Record Number: CSPS 141
Cooperation and Liaison – Class of Records
Description: Includes records related to formal and informal cooperation and liaison activities with other federal, provincial/territorial, municipal, and international governments/agencies, organizations, and academic institutions (where applicable) to ensure the effective management of horizontal initiatives, communicate institutional activities, and promote integrated approaches to developing and delivering institutional programs and services. May also include records related to coordinating programs for international delegations and visits, facilitating information exchanges in areas of common interest, sharing knowledge, expertise, and best practices, developing joint service delivery initiatives in partnership with other provinces and territories, reinforcing strategic partnerships with established partners and creating new networks of influence to expand and intensify ties with other governments and/or organizations, and building more strategic relationships to advance institutional interests and priorities. May also include records related to outreach activities, the development of new strategic networks and partnerships, hosting and sharing information with international delegations, and attending regional, national, and international for a, roundtables, symposia and conferences.
Document Types: Minutes, agendas and records of decisions of multilateral and bilateral meetings, proceedings of symposia, roundtables and conferences, copies of bilateral and liaison agreements, drafts and final case studies reports, memoranda of cooperation, records of consultation activities, and international activity reports.
Record Number: PRN 904
Internal Services are those groups of related activities and resources that the Federal Government considers to be services in support of programs and/or required to meet corporate obligations of an organization. Internal Services refer to the activities and resources of ten distinct services that support program delivery in the organization, regardless of the Internal Services delivery model in a department.
Personal Information Banks are descriptions of personal information that are maintained by government institutions about individuals, in support of specific programs and activities. The Privacy Act requires that Personal Information Banks include all personal information that is organized and retrievable by a person's name or by an identifying number, symbol or other particular assigned only to that person. Personal Information Banks must also include personal information that has been or is being used, or is available for use for an administrative purpose.
Below are the School's institution-specific Personal Information Banks.
