Service Design Learning Path

Modern public services need to fit today's requirements and expectations. The School's digital, data, and design products will provide your teams with contemporary tools and practices that can equip them to truly cater to the needs of the people served by the Government of Canada and foster a more agile, open, and human-centred approach.

Designing modern public services

Start with the basics

Recommended learning

Course series: The Design Process
Digital Accelerator - Design Thinking Boot Camp (DDN222)
This experiential boot camp explores the design thinking process through a realistic Government of Canada case. Participants work in multidisciplinary teams with public servants from across the Government of Canada to conduct user research with real testers, generate insights, and develop a prototype to improve government programs and services.
Introduction to Product Management in the Public Service
Introduction to Agile in the Public Service (DDN208)

Quick reads

Videos

Further learning on service design

Inclusive by Design: Applying the GC Digital Standards and Gender-based Analysis Plus (DDN223)
Exploring Customer Journey Mapping (DDN226)
Achieving Customer-Centric Design with User Personas (DDN228)
Digital Competency Series: The Continuous Improvement Approach (DDN2-A55)
Digital Competency Series: Defining Inclusive Interactions (DDN2-A57)
Behavioural Insights: Taking Service Design to the Next Level (DDN2-A22)
This article describes the behavioural insights approach and how to use it to improve policy-making and service design.

Attend upcoming events

The School regularly offers events on designing modern public services. Check out the upcoming events to explore new ideas and interact with expert speakers.

Recommended learning for managers and executives

Transforming Government Services for the Digital Era (DDN251) (instructor-led course)
This online self-paced course, designed for executive leaders and other forward-thinking public servants, provides insight into how government services are currently being transformed or adapted to meet the digital demands of Canadians.
The Design Process for Executives (DDN2-J30)
This job aid presents an overview of the design process, a framework used to design products, services, programs and policies based on user needs, and explores executive-focused tools to support teams in applying it to their work practices.
Reflections by Kate Tarling (LPL1-V59)
This video features Kate Tarling, a globally recognized expert in service transformation and author of The Service Organization, who reflects on how governments can improve public services by defining them end to end, aligning policy with delivery, and organizing around user-centred outcomes.

Looking for something else?

Explore other digital learning products from the Canada School of Public Service:

Look for your next learning adventure in the full listing of all digital, data, and design learning products.

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Applied learning opportunities: CSPS Digital Accelerator

The CSPS Digital Accelerator is a transformative learning experience by which individuals and established teams transition to new digital ways of working together to resolve a business problem.

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Date modified:: 2026-07-22

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