Service Design Learning Path

• Course series: The Design Process
  • The Design Process: Understanding the Problem (DDN237)
  • The Design Process: Design Research (DDN244)
  • The Design Process: Qualitative Data Synthesis (DDN245)
  • The Design Process: Ideation and Conceptualization (DDN246)
  • The Design Process: Prototyping and Testing (DDN249)

• Creating Effective Product Visions: Getting Started (DDN2-V55)
• Creating Effective Product Visions: Avoiding Common Mistakes (DDN2-V56)

The CSPS Digital Accelerator Program is an applied learning program that supports modernizing operations and developing a culture of agility and user-centred service design. It connects to the Government of Canada's service agenda by providing opportunities for public servants to explore and experiment with collaborative, open, human-centred and iterative ways of defining problems and developing solutions.

• Human-Centred Design for Executives (TRN456) (instructor-led course)
  This course for executives provides an overview of the human-centred design (HCD) process, alongside the mindsets, methods and activities that can be useful when putting HCD into practice in a government context.
• The Design Process for Executives (DDN2-J30)
  This job aid presents an overview of the design process, a framework used to design products, services, programs and policies based on user needs, and explores executive-focused tools to support teams in applying it to their work practices.
• Design Thinking for Impactful Solutions (DDN2-A15)
  This article explores the basics of design thinking and how it can contribute to a more comprehensive understanding of the overall design process.
• Delivering Effective Public Services in the Digital Age (DDN2-A40)
  This article explores the fundamentals of public service delivery in the digital age and emphasizes the importance of embracing client-centred approaches, interdisciplinary collaboration and technological advancements.
• Behavioural Insights: Taking Service Design to the Next Level (DDN2-A22)
  This article describes the behavioural insights approach and how to use it to improve policy-making and service design.
• Adopting Agile Methods in the Public Service (DDN2-A11)
  This article describes the origins of the concept of agile, how it is used and why it is relevant to effective program and service delivery.